Topps redemtion

Last year I sent in a redemption card to Topps. It was for a 2005 Topps all sta rookies. It is for a card numbered to 10. A month later I received back card number 1/10. I bought a redemption for the exact same card this year. I sent it in quite a while ago. Still nothing.
So what takes them so long to fulfill the redemption. I know they have the card on hand.
Edited to add I can't seem to spell "redemption" correctly today.
So what takes them so long to fulfill the redemption. I know they have the card on hand.
Edited to add I can't seem to spell "redemption" correctly today.
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Comments
I don't have the number handy, but check Topps website for it.
randy