PSA/DNA really messed up this time, I need some advice on what to do...

MurphDawg

I just got back a PSA/DNA sub with 2 signed baseballs and some signed glossy photos. Everything looked to be okay with the items until I noticed that there were multiple large ink spots on the 2 signed baseballs that were authenticated (Roger Clemens and Mike Schmidt). I know without a doubt that these spots were not on the balls when I sent them in and had to have come from someone handling them at PSA/DNA. I did not handle these balls in any way when I received them. Needless to say I'm kinda pissed. I have pre-post scans of the front and back of the balls and you can clearly see that there was no sign of any ink spots on the balls. My question for everybody is what can I do about this? Do I have any rights or recourse to get this corrected. I had plans to sell these 2 baseballs but I would think that multiple large ink spots on the balls would lower the value, and I sure wouldn't want to sell them to anyone like they are now. I need some help or advise. I know it helps that I have the scans before I sent them in, but will PSA actually believe that or will they just say that it is not there problem, like they do with most issues? I really have not been pleased with them lately for a number of reasons but this surely doesn't help. You know PSA leads you to believe, based upon there stagged grading videos, etc. that they have signature/card graders in some sterile lab room area professionally reviewing items with gloves on, etc., with no way that an items condition can be compromised, instead I think I got the guy eating Cheetos, chewing on his pen, and then wipping his dirty hands all over my white signed baseballs. I have attached the scans of the items, you guys tell me what you think.

Pre-sub scans of Clemens ball






Post-grading scans of ink spots on Clemens ball







The worst one

Pre-sub scans of Mike Schmidt ball








Post-grading scans of huge ink spots on ball

goose3

so the pube was yours?

I don't think I'd be too happy either. Call in and ask to speak to Joe Orlando. That's what I'd do.

mccardguy1

so the pube was yours?

Now thats funny right there!! That was my 1st thought too!!

MeteoriteGuy

balls....pube hair.....trying to resist...comment....

Mark

MurphDawg

Alright, there was a hair on the scan screen, haha, Everybody get a good laugh. But seriously, does anybody else think that this is ridiculous? Is PSA liable for this?

Allen

Why did they have so much ink on their hands to start with? It is a good thing you have the before and after scans. I say email Joe and see what he says. I think they will have to compensate you to some degree.

CDsNuts

That's pretty horrendous. I would think they'd have to reimburse you for the damage.

gotsparks09

<< <i>Why did they have so much ink on their hands to start with? It is a good thing you have the before and after scans. I say email Joe and see what he says. I think they will have to compensate you to some degree. >>



No joke! You'd think someone who is handling valuable collectables would make sure they have clean hands! What gives?!

Makes me wonder what the guys handling cards have on their hands.

julen23

i would think you would be reimbursed for the smr

which is...

j

Allen

<< <i>Makes me wonder what the guys handling cards have on their hands. >>



We know what the guys who handle BGS 9.5 v.gurerros have on their hands....

Warden

Dust for fingerprints and match them with the PSA/DNA staff to see who the person is. j/k

I would call them and ask what happened. I thought they handled everything with gloves. I don't know if I trust them with my cards now.

dtkk49a

Are you sure you received the same balls you sent them?

Knuckles

They should fire whoever it was, that's revolting. Phone PSA after the National has gone by and ask to speak to their sales rep.

Allen

I wonder if an ink pen or something leaked and they did not realize right when it happened? What if it was a Ruth or Hornsby ball