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Do any of you use Delcampe?

birdiesbirdies Posts: 37
in Stamps Forum
Howdy,
If you do use Delcampe, what has your experience been?

I've been trying to pay for an auction I won for over a month now, honestly it's been the most painful online purchase I've ever made in my whole life. Either there is a huge language barrier, the seller indicated that English was one his languages, or the guy is just a jerk. Twice I've emailed him with questions, like clarification of payment and he won't respond to me, but re-sends the invoice, which is in French, and even in translation (babelfish) I still don't understand.
So I finally made it to a fax machine yesterday to try faxing this guy my visa info, both fax #'s listed don't work, but then I figure I may not have the right country code. No one where the fax machines are could help me in getting the right code either. So back home, get the right code........ now all I have to do is get back to a fax machine! If it wasn't for the Burundi clivia stamp I've been hunting for for so long...

I'm not saying Delcampe is bad, mostly just this seller. He will go on my black list for sure.

Comments

  • dougwtxdougwtx Posts: 566 ✭✭
    Sorry to hear of your bad experience. I have not used or even heard of Delcampe until your thread. I did a quick look and see its an auction type place like eBay. Their help faq says if you have problems, you can email Delcampe direct at info@delcampe.com or fill out their form with your user id and item# in question. I would hope they would have the sellers direct phone number or can intervene to settle your issue.
  • laceupbootslaceupboots Posts: 355
    Seems like the dumb-ass would want his money.
    Wires and Crystals
  • StampAlarmStampAlarm Posts: 1,668 ✭
    So, Birdies, anything else yet? Hi Doug. Hi Laceupboots.



    Jerry
  • dougwtxdougwtx Posts: 566 ✭✭
    Hi Jerry, long time no hear.

    As to Birdies' seller, maybe the guy didn't sell it high enough and now does not want to complete the sale. I'm not familiar enough with Delcampe to know how their reserves work.
  • laceupbootslaceupboots Posts: 355
    Hi Jerry, Hi Doug. I don't mean to be crass, I was having a bad day, it's still a valid question. No matter how small the sale, good customer service is still the only way to stay in business.
    Birdies what kind of flowers did you say you collected? I collect plumerias. Hope you get your stamps.
    Wires and Crystals
  • dougwtxdougwtx Posts: 566 ✭✭
    Hi Laceupboots. That seller was probably a coin dealer and French. image We all know about their customer service. Sadly, in a lot of businesses, plain ole good service is becoming a thing of the past. And the worse part is that these businesses have the small customer base who can keep them around and could care less about the beginner or small-time buyer. Anyhoo, I hope Birdies does get her stamps.

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