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How do you know if your PSA submittal is in the problem file??

jeff8877jeff8877 Posts: 1,164 ✭✭✭
in Trading Cards & Memorabilia Forum
Hi everyone,

How do you know if you have a problem with your submittal?

Do they call you? When you check your status does that message appear? Do you have to call them to find out?

Thanks to all...

Jeff

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    clydecoolidgeclydecoolidge Posts: 863 ✭
    It looks like the only time they post your status is when the grades are posted and order is shipped, so that probably won't be an indicator. How long has it been. If over two months I'd say there's a problem, but I just sent in my second sub today, so no veteran here.
    "I've never been able to properly explain myself in this climate" -Raul Duke

    ebay i.d. clydecoolidge - Lots of vintage stars and HOFers, raw, condition fully disclosed.
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    shagrotn77shagrotn77 Posts: 5,566 ✭✭✭✭
    I could be wrong, but I believe as long as the order is showing up as being logged in (not the initial more processing pending screen, the subsequent screen), that means everything is fine. If that initial further processing pending screen appears for too long, then you have a problem. Can someone confirm (or refute) this?
    "My father would womanize, he would drink. He would make outrageous claims like he invented the question mark. Sometimes he would accuse chestnuts of being lazy. The sort of general malaise that only the genius possess and the insane lament. Our childhood was typical. Summers in Rangoon, luge lessons. In the spring we'd make meat helmets. When we were insolent we were placed in a burlap bag and beaten with reeds - pretty standard really."
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    jradke4jradke4 Posts: 3,573 ✭✭✭
    thats right. if you check and its been logged in your fine. if not call. the best way is always to call. no one here could ever tell you it was on the problem shelf. though sometimes PSA calls or emails you. i had one on the problem shelf while on vacation for 3 weeks and got an email from a rep and had it straightened out. a problem with the voucher i used.
    Packers Fan for Life
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    Carew29Carew29 Posts: 4,026 ✭✭

    When your order hasn't been logged in for 4 weeks. Don't expect a call from them.
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    colebearcolebear Posts: 886 ✭✭
    4 weeks, I would say you have a problem. Call them and tell them you want to see if your order is on the problem shelf. That usually does it.
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    cohocorpcohocorp Posts: 1,371 ✭✭
    whenever you are in doubt call them.
    my ebay listings
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    baseballfanaticbaseballfanatic Posts: 2,415 ✭✭
    You should get the standard email if there is a problem with "Submissions" in the title:

    Dear Valued Customer,

    We have received your submission and are unable to process it at this time. Please contact Customer Service immediately as there is a problem with your order and we would like to resolve the issue as soon as possible. Any one of our Customer Service representatives will be able to assist you.


    PSA Customer Service

    1-800-325-1121


    Maybe check your spam folder...

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    Alfonz24Alfonz24 Posts: 3,057 ✭✭✭✭✭
    You forget you submitted cards. Then the problem takes care of itself.
    #LetsGoSwitzerlandThe Man Who Does Not Read Has No Advantage Over the Man Who Cannot Read. The biggest obstacle to progress is a habit of “buying what we want and begging for what we need.”You get the Freedom you fight for and get the Oppression you deserve.
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