Damaged PSA card in mail- Need advice

Mickey71

I sent a PSA 8 1971 Maury Wills to the winning bidder in my ebay auction. I received an email last night stating that the holder was cracked in half. He said the card was probably okay. I sent the card in a bubble wrap envelope with extra bubble wrap around the card- first class fully insured. What do I do? Do I refund the money right away or what. How do I present this to the USPS? I absolutely will refund the money. Do I refund the postage also. It was 19.99 plus $3 fully insured postage for a total of 22.99. Would the buyer have to send the whole broken thing back to me. Any advice would help.
Thanks guys,
Mickey71

Carew29

If he wants is refund, you have him send it back to you with delivery confirmation and re-imburse him for it. Just like i did last week on a ungraded card that the USPS damaged. That will be your evidence when you file your claim.

jimq112

Make sure he sends you ALL of the packaging materials! USPS has a real easy time denying claims for damage if you can't prove you packed it well.

If you take it to the office you shipped it from, and bring your receipt and a copy of the ebay auction printed out, he can reimburse you right there for such a small amount. Shouldn't be a big deal at all.

dontippet

I don't believe that USPS will reimburse you for shipping costs. I think that they will pay the $19.99. I would still reimburse the buyer everything since this wasn't his fault.

goose3

which is why I always use a piece of cardboard to ship PSA slabs in.

Fold the cardboard in half and stuff the slab inside, then tape the 3 open sides with a small piece of tape.

Never had a problem.

tombo

Who was the winning bidder if you don't mind? I sent a psa9 Topps Clemens rookie about 6 weeks ago and the buyer told me the case was cracked but the card was okay. I apologized told him to send the card and case back and I would refund. Never heard from him again. Ask for the case back along with card and then refund.

jimq112

I think VWQQrdZ1QQcmdZViewItem">this is the auction, that would make the winner bubdean, looks like he's mostly working on psa 71 baseball set with a few other cards here and there.

TNTonPMS

Wow . . .
How do you know you're getting the same card back , the one that was slabbed by PSA ?

What gets me is , these cases are not that easy to break .
Something stinks . . . .