PSA/DNA....A BUNCH OF CLOWNS?????

ebayaddict · June 27, 2007 11:18PM

Let me start by saying they misplaced my order for 30 days, after 5 calls and finding my order, they logged it 7 days later. After 5 times explaining i wanted the autos authenticated and encapsulated i received my package in the mail...................COA with stickers on the cards, not slabbed as requested 5 times!!! order was sent on 5-8 and was received yesterday 6-27. Another pisser was one of the Bonds was rejected and is identical to others that i own that have been certified, i know mistakes happen, but if an item gets rejected how about a partial refund, voucher or something????????????????? The whole ordeal was a major headache.......Waiting for JSA submissions to return. So far no issues with JSA, only its been like 45 days since i submited. Any one else had a bad experience with PSA/DNA?

stown · June 27, 2007 11:29PM

Hope you can back your case calling them "A BUNCH OF CLOWNS".

Did you fill out the form properly?

Do you have scans that you can share?

Also, if you submit a fake autograph, you shouldn't get a partial refund. This is part of the service agreement which is pretty much common knowledge.

Finally, the PSA/DNA order only took about 45 days, the same as your JSA order... Yet, you aren't getting pissy at JSA.

ebayaddict · June 27, 2007 11:38PM

Well...........im not sure the autograph is fake for starters, and certainly didn't submit it thinking it was fake, secondly JSA didn't lose my submission, thirdly i haven't had to call them 5 times to find out wth is going on with my submission! If i had not called it would still be lost today. So no i'm not in love with psa/dna as you are obviously!

Ladder7 · June 28, 2007 12:20AM

I haven't had any PSA/DNA autos problems. Sorry about yours.

jimq112 · June 28, 2007 1:44AM

First off you have to understand and accept that the person answering the phone works for CU, not strictly for PSA/DNA. They can't know everything about all aspects of CU. I have had to ask for a second person sometimes and that has helped. There are a few that I hope answer the phone and also a few that I hope don't answer the phone. Same as everywhere.

Next, did they lose your order or did it go to the problem shelf for some reason? If you make a mistake on your form or the markings on the box it goes to the problem shelf until you call in. They don't call you, they don't have the time. You have to call them. I learned that lesson twice. Now I'm more careful.

Next, if they are cards you have to send them to psa, not psa/dna. You can request graded or authentic and I think as long as they are genuine cards it costs $20 for that service including slab.

If they were not cards, and the fee was under $50, I believe there is a separate encapsulation fee. If you didn't pay that fee (I think $10) they don't get slabbed, you get a sticker.

I'm not a psa apologist or a psa lover, I have my own issues about rejecting signatures that were signed in front of me and also inconsistent grading times. But I think they do an overall great job for the service they provide.

TNTonPMS · June 28, 2007 1:47AM

Not for nothing . . . I'm still waiting for JSA to post my #'s for a couple of items I had authenticated , sure I have the Certificates and they're really nice , but the numbers are supposed to be searchable through their data base , this is going on , what is it now since april . . . I keep calling, they keep saying , we're putting them in today . . . 3 months later . . .still nothing .

Soooooooo . . . . . .
I guess things just get messed up sometimes , no matter who you use , they're both the best of the best and personally wouldn't use anyone else .
But the waiting still stinks .
I definitely wouldn't call anyone over there clowns though . . . Shiznit happens in life .
Sorry about your situation though .

jlbsquared · June 28, 2007 1:47AM

<< Next, did they lose your order or did it go to the problem shelf for some reason? If you make a mistake on your form or the markings on the box it goes to the problem shelf until you call in. They don't call you, they don't have the time. You have to call them. I learned that lesson twice. Now I'm more careful. >>

This is key - every single time my order has hit the problem shelf it has been because of a mistake I made, and the mistake was quickly rectified and my order processed after I called in...

stown · June 28, 2007 2:11AM

Still waiting for scans and confirmation if you filled out the form properly....

goose3 · June 28, 2007 3:24AM

<< but if an item gets rejected how about a partial refund, voucher or something >>

Why? You are paying for a service and they are rendering every bit of that service except encapsulating your card in a 25c holder.

Tabe · June 28, 2007 4:02AM

<< This is key - every single time my order has hit the problem shelf it has been because of a mistake I made, and the mistake was quickly rectified and my order processed after I called in... >>

I gotta say, I find this incredibly stupid. If an order has a problem, PSA should be contacting the customer, not waiting until the customer gets mad enough to call in...

Tabe

MurphDawg · June 28, 2007 4:11AM

I gotta say, I find this incredibly stupid. If an order has a problem, PSA should be contacting the customer, not waiting until the customer gets mad enough to call in...

Tabe

Tabe, I agree 100% with what you said. I think PSA has lost most of it's customer service edge because every time I call them I get a rude rep on the phone who acts like I am incoveniencing him/PSA by calling to ask a question. What happened to "take care of the customer and make them feel appreciated and valued" in order to increase business. Because happy customers want to continue to do business with you. Instead with PSA, you get slow service, poor communication, and lots of incoveniences when trying to do business with them. But alas, everyone will continue to put up with this because PSA's name is the best and PSA knows that and takes advantage of it. Now hurry up and grade my cards please!

jlbsquared · June 28, 2007 4:30AM

<< << This is key - every single time my order has hit the problem shelf it has been because of a mistake I made, and the mistake was quickly rectified and my order processed after I called in... >> >>

<< I gotta say, I find this incredibly stupid. If an order has a problem, PSA should be contacting the customer, not waiting until the customer gets mad enough to call in... >>

I didn't want to sound judgemental, since I forgot to sign the PSA agreement on page 3 or 4 of the order form and my order was recently checked in and is now hopefully in the grading process....

julen23 · June 28, 2007 4:41AM

in my experience w/ subs (all baseball and usually '69-'84), but psa EVENTUALLY called me back if there is a problem w/ my order. i have, unfortunately, had to call them to elicit a response first.

julen

ebayaddict · June 28, 2007 4:48AM

<< Still waiting for scans and confirmation if you filled out the form properly.... >>

You can keep waiting and yes the form was correct!

stown · June 28, 2007 4:52AM

<< 

<< Still waiting for scans and confirmation if you filled out the form properly.... >>

You can keep waiting and yes the form was correct! >>

You don't need to get all pissy... I asked two simple questions, which if answered, would probably explain a lot.

Based upon some comments, it doesn't sound like the form was correctly done.

Perhaps you should be venting at yourself

ebayaddict · June 28, 2007 4:58AM

<< 

<< but if an item gets rejected how about a partial refund, voucher or something >>

Why? You are paying for a service and they are rendering every bit of that service except encapsulating your card in a 25c holder. >>

The fee should be for the authentication of the item....not just the service of looking at it. I feel a rejected item should have some recourse, maybe a credit or partial credit towards your next submission, something........not just Tough sh!!

ebayaddict · June 28, 2007 4:59AM

ummmmmm...no i think not. Form was correct....once again.

Ladder7 · June 28, 2007 5:03AM

The guy's are trying to help and you throw it in their faces. Why do we waste our time on such ingrates?

ebayaddict · June 28, 2007 5:10AM

Im not sure condesending comments and smart a$$ replies falls under the HELP category..................

jimq112 · June 28, 2007 5:13AM

<< 

<< 

<< but if an item gets rejected how about a partial refund, voucher or something >>

Why? You are paying for a service and they are rendering every bit of that service except encapsulating your card in a 25c holder. >>

The fee should be for the authentication of the item....not just the service of looking at it. I feel a rejected item should have some recourse, maybe a credit or partial credit towards your next submission, something........not just Tough sh!! >>

and there goes the incentive to make sure the stuff you sent in is not trimmed, recolored, or fake.

I've talked to guys here who will spend a full 8 hour day looking over a sub of 10-20 cards. They have 10x loupes, hi-resolution scanners, blacklights, measuring equipment, even autograph databases to be as sure as possible that they're not sending in junk. If you send in a bunch of crap and doctored up cards, and then want a refund if psa catches you (!!!) then there's nothing to stop everybody from sending in colored 71s and 62s, back room autographs, and trimmed vintage cards. If you get caught it costs you nothing, if not you make a killing on ebay.

Under your system PSA would be out of business or out of reputation in months.

stown · June 28, 2007 5:15AM

My cat's breath smells like cat food.

baseballfanatic · June 28, 2007 5:19AM

<< I've talked to guys here who will spend a full 8 hour day looking over a sub of 10-20 cards. They have 10x loupes, hi-resolution scanners, blacklights, measuring equipment, even autograph databases to be as sure as possible that they're not sending in junk. If you send in a bunch of crap and doctored up cards, and then want a refund if psa catches you (!!!) then there's nothing to stop everybody from sending in colored 71s and 62s, back room autographs, and trimmed vintage cards. If you get caught it costs you nothing, if not you make a killing on ebay. >>

And yet PSA graders look at them with the naked eye.....

envoy98 · June 28, 2007 6:37AM

touche'

lawnmowerman · June 28, 2007 8:47AM

<< PSA/DNA....A BUNCH OF CLOWNS????? >>

I dont think psa could be clasified as a bunch of clowns. They do mess things up once in a while but really who doesnt?

Bgs on the other hand is a different story. I was hiding in the break room closet at Beckett and caught their graders getting all "geeked up" for just another day at work. The dude in the middle with the striped shirt used to be the head janitor. He was promoted to head grader when the former bgs main man went on to bigger and better things working at GEM.

BobaFett72 · June 28, 2007 9:08AM

"My cat's breath smells like cat food"

a classic Ralph Wiggumism!

ebayaddict · June 29, 2007 1:20AM

<< 

<< 

<< 

<< but if an item gets rejected how about a partial refund, voucher or something >>

Why? You are paying for a service and they are rendering every bit of that service except encapsulating your card in a 25c holder. >>

The fee should be for the authentication of the item....not just the service of looking at it. I feel a rejected item should have some recourse, maybe a credit or partial credit towards your next submission, something........not just Tough sh!! >>

and there goes the incentive to make sure the stuff you sent in is not trimmed, recolored, or fake.

I've talked to guys here who will spend a full 8 hour day looking over a sub of 10-20 cards. They have 10x loupes, hi-resolution scanners, blacklights, measuring equipment, even autograph databases to be as sure as possible that they're not sending in junk. If you send in a bunch of crap and doctored up cards, and then want a refund if psa catches you (!!!) then there's nothing to stop everybody from sending in colored 71s and 62s, back room autographs, and trimmed vintage cards. If you get caught it costs you nothing, if not you make a killing on ebay.

Under your system PSA would be out of business or out of reputation in months. >>

I was only refering to psa/dna autographs..........if you you would read the titile or thread. I love the clowns!!!!!!!

Stingray · June 29, 2007 2:34AM

<< "My cat's breath smells like cat food"

a classic Ralph Wiggumism! >>

I bent my Wookie!!

Morgoth · June 29, 2007 4:31AM

I think calling 5 times does fall under the level of poor customer service. Not encapsulating after asking is poor service. If he didn't pay for the service they should have said that on the phone and he could of added the money by CC then. I do also think if an autograph is rejected you should be able to know why they thought it was fake.

jradke4 · June 29, 2007 4:38AM

<< 

<< 

<< but if an item gets rejected how about a partial refund, voucher or something >>

Why? You are paying for a service and they are rendering every bit of that service except encapsulating your card in a 25c holder. >>

The fee should be for the authentication of the item....not just the service of looking at it. I feel a rejected item should have some recourse, maybe a credit or partial credit towards your next submission, something........not just Tough sh!! >>

they did provide the service. they determined after looking at the auto tha it wasnt a true auto. hence you paid them for their opinoin. by your logic everyone should get a credit even if the card was said to be a true auto. a fee isnt paid based on the outcome of the grade or authentication.

ebayaddict · June 29, 2007 4:41AM

<< I think calling 5 times does fall under the level of poor customer service. Not encapsulating after asking is poor service. If he didn't pay for the service they should have said that on the phone and he could of added the money by CC then. I do also think if an autograph is rejected you should be able to know why they thought it was fake. >>

Thank you!!!

stown · June 29, 2007 5:02AM

<< I think calling 5 times does fall under the level of poor customer service. Not encapsulating after asking is poor service. If he didn't pay for the service they should have said that on the phone and he could of added the money by CC then. I do also think if an autograph is rejected you should be able to know why they thought it was fake. >>

What if the customer is incompetent? What if he made an error on the form and/or made a mistake when talking on the phone?

It's totally possible and don't see why we should give him the benefit of the doubt. Especially since he refuses to post scans.

TWOHOOKS · June 29, 2007 5:24AM

Hi guys,

Does anyone who has ever dealt a lot with PSA think they provide stellar customer service.Are you kidding me.They know that they are really the only game in town and it shows.GAI & SGC can't and probably never will get their act together.Sorry to inform everyone but customer service is based on employees and supervision from management.Since most companies now are operating under the Wal-Mart and Home Depot model this is what we have to settle for.This is why a return phone call from anyone in any company now is like a shining star in a sea of incompetence.Take a look around at any business,never mind one that is so large it is publicly traded like Collectors Universe.

Take Paypal or EBay,do they provide any form of customer service ? This is how our society operates now,4 % unemployment and all the $8.00 an hour jobs you can find.Unfortunately PSA is as good as it gets so you have to go with them.Lucky for all of us it isn't worse than it is.I just recieved my grades today from a March Special Submission and am on 2 1/2 weeks for a 5 Day.What can I do start using GAI or SGC ? I have tried and they are worse.

All you can do in a situation such as this is be thankful you aren't dealing with people in the healthcare industry since they are no better and lives are at stake.I just went through a nightmare scenario with my father who passed away.Believe me be thankful these are just baseball cards or autographs.

CDsNuts · June 29, 2007 6:26AM

That ice cream looks tasty.

Lee

lawnmowerman · June 29, 2007 6:54AM

Why is this thread still here?

A thread bashing sgc was yanked earlier but this one remains?

Is Southerncards now running PSA?

Can someone solve this great mystery for me?

Bunker · June 29, 2007 8:16AM

<< I do also think if an autograph is rejected you should be able to know why they thought it was fake. >> >>

Maybe they don't share that info for a reason? If scammers are trying to pull a fast one and PSA told them why they thought it was fake, the scammers may be able to correct it and get one by them. Just a thought.

nightcrawler · June 29, 2007 11:35AM

I might as well get my 2 cents in.

2 cents???

Well... I'll get off the ol' soap box now, heh heh.

PasadenaMudSlide · June 29, 2007 11:41AM

That ice cream looks tasty.

I like ice cream.

lawnmowerman · June 29, 2007 11:48AM

<< That ice cream looks tasty.

I like ice cream. >>

Rocky Road?

CDsNuts · June 29, 2007 11:54AM

As a kid I used to get this ice cream with gumballs in it. What a stupid idea.

Knuckles · June 29, 2007 6:41PM

This place called Kamloops is neat.

TNTonPMS · June 29, 2007 7:04PM

<< I think calling 5 times does fall under the level of poor customer service. Not encapsulating after asking is poor service. If he didn't pay for the service they should have said that on the phone and he could of added the money by CC then. I do also think if an autograph is rejected you should be able to know why they thought it was fake. >>

---------------------------------------------------------------------------------------

I don't understand this one . . .
Why they thought it was fake ?
They usually think it's fake if the name is forged , what other explanation is there ?
Are they supposed to be able to tell you who forged it too ?
Or are they supposed to tell you how to forge a better signature ?

stown · June 29, 2007 11:31PM

<< As a kid I used to get this ice cream with gumballs in it. What a stupid idea. >>

Mmmmmmmmm... Mushy gum....

PSA/DNA....A BUNCH OF CLOWNS?????

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