So how do I file a USPS insurance claim?

Barry

I was seller. USPS label w/insurance (<$100) and electronic DC printed via Paypal. Mailed 5/7, buyer hasn't received it and no delivery per USPS web site. How do I file the claim?
TIA.

Shamika

Go to the post office and the post master will assist you. I haven't made a claim in years, but as I remember it was fairly simple.

Barry

Can't do it online with the online-generated postage and insurance?

braddick

Unless the policy has changed, you've got to give the post office 30 days before filing a claim.

Russ

<< <i>Can't do it online with the online-generated postage and insurance? >>



Nope. It has to be processed through the post office branch where the item was shipped. You'll be filling out form 1000. Print out a copy of the auction, a copy of the PayPal payment notification, and a copy of the invoice if you provide them to buyers. You'll also need a copy of the PayPal printout for the postage and insurance. For a smaller claim like this, your local PO can make the claims decision.



<< <i>Unless the policy has changed, you've got to give the post office 30 days before filing a claim. >>



It's 21 days.

Russ, NCNE

Coll3ctor

<< <i>Unless the policy has changed, you've got to give the post office 30 days before filing a claim. >>



Ya, and then you have to wait twice that long to get paid

Russ

<< <i>Ya, and then you have to wait twice that long to get paid >>



My last claim took three weeks from filing to check arrival, and it was large enough that it could not be handled locally.

Russ, NCNE

Coll3ctor

<< <i>

<< <i>Ya, and then you have to wait twice that long to get paid >>



My last claim took three weeks from filing to check arrival, and it was large enough that it could not be handled locally.

Russ, NCNE >>




I filed a claim on 5-4-07. I called 1-866-974-2733 2 days ago to see why I did not receive my money. The guy told me it takes 30 days for the claim to get processed by their computers plus the time for processing and mailing out the check.

notwilight

Self insurance is the only way to go if you make lots of shipments.

seateddime

I had a few things lost over the years, just mail back the money. Tried to collect form the USPS and wasted hours. It is just a way for people to not claim " I never got it"

Get that one at least once a year or so.

Barry

Another question:

I presume I don't get reimbursed for my mailing costs (mailer, postage, etc.) do I? So whenever you have an insurance loss, you still eat a few bucks since you reimburse the buyer the full price + S/H/I, right?

Russ

You get postage only, no insurance or materials cost.

Russ, NCNE

Hugegut

Russ

<< <i>They will reimburse for the cost of the packaging if any. >>



They've never done that on any of my claims. Just the value of the item plus basic postage cost.

Russ, NCNE

braddick

I do stand corrected. It's 21 days to file a claim

The couple of times I needed to file an insurance claim though I provided also the insurance cost ($24. on one of the packages) and was refunded that cost, along with the Priority mailing cost, when the check arrived. Possibly it isn't their policy and I was simply lucky.
Payment was fairly quick too. About three weeks or so.