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Is the british royal mint smoking crack?

I just got my exchanged 2007 britannia back. Silver britannias bought individually from the BRM arrive mounted in a cardboard card with a plastic lens on it. The coin/card combo is sealed in a plastic baggie, then placed in the bubble mailer and sent to the buyer.

I sent the first one I bought back because the holder that the coin was placed in did not have a front cover (surely a mistake, I thought) and the coin arrived floating loose in the bag with the card. The bag was open at the top and folded twice and stickered shut (possibly a returned coin?). The coin was scuffed up badly, so I mailed it in for an exchange.

I got the replacement today. The coin was more or less safe in the holder in a sealed plastic bag this time. However, the holder again didn't have a plastic lens covering the front of the coin! The BRM cannot possibly be stupid enough to ship these coins, with virtually proof-like fields, in holders with no front cover - but they are! They're apparently too cheap to spring for an extra 5c to put protective covers on these coins. My coin has a few hairlines on the reverse (the exposed side) from rubbing against the plastic bag during shipping and handling.

This has got to be the most ridiculous way for a mint to package a $35 coin that I have ever seen. Is the BRM known for this sort of stupidity?
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