Who do I contact about delayed submission?

VMFA115

I do not do many submissions and then usually bulk. This was a small 10-day turnaround.

Sent 1/4/07
Received 1/7/07
Logged in 1/9/07
Nothing now... 14 days after PSA recorded it in.

What is the norm for these 10-day submissions. I hated paying $15 a card but thought 10-days ment 10 days.

Thank you,

Dave

Boopotts

<< <i>I do not do many submissions and then usually bulk. This was a small 10-day turnaround.

Sent 1/4/07
Received 1/7/07
Logged in 1/9/07
Nothing now... 14 days after PSA recorded it in.

What is the norm for these 10-day submissions. I hated paying $15 a card but thought 10-days ment 10 days.

Thank you,

Dave >>



Has it been 10 business days?

mikeschmidt

Dave-

I do commiserate with you.

I think, technically, the clock starts when the order is logged in. Today is 10 business days later (e.g. two calendar weeks). Actually, I think tomorrow is ten business days later, since PSA is likely not including Martin Luther King Day as a business day.

Fun, huh?

Griffins

Dave-
I'm with Marc. They don't count the day it's logged, no matter how long it's been recieved. And only business days, so MLK day probably doesn't count either. I'd bet it will pop tomorrow.
Unless your name is Mariner, turnarounds seem very slow these days, especially on bulk orders.

HECK55

Showing recieved on Jan. 07 - not that the recieved day matters but thats a Sunday. Seems an odd day to have recieved any mail or anyone to have been there to acknowledge it. Rick

jimq112

<< <i>Showing recieved on Jan. 07 - not that the recieved day matters but thats a Sunday. Seems an odd day to have recieved any mail or anyone to have been there to acknowledge it. Rick >>



Sometimes at usps when we sort mail on sundays some of our bigger business customers will come and pick up mail. I'm not saying that happened in your case but I would be surprised if nobody works in the mail room at psa on sundays.

VMFA115

Just to explaine; the deliver confirmation shows the 1/7/07... I guessed scanned in at the PO in Nnewport Beach. I didn't think clearly about BUSINESS DAYs... my bad.
Dave C.

RayBShotz

Dave - If it doesn't post by tomorrow I think you are eligible for 2 free gradings at that service level for every day they are late. I would press them for it if they run late on this. 10 days is a guaranteed service level.
RayB

Griffins

Ray- I think they changed that to 1 free grading per invoice, regardless of the number of cards on the invoice.