Ebay and buyer protection
WinPitcher
Posts: 27,726 ✭✭✭
Ebay now only protects buyers if paypal is method of payment?
Checks and MO, no good?
Steve
Checks and MO, no good?
Steve
Good for you.
0
Comments
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That is the case.
The limit was raised from $1000, to $2000 on the PayPal plan.
This is likely one last effort by EBAY's newest set of lawyers
to maintain the "only a venue" defense.
It is not typical for "a venue" to offer "buyer protection" against
a breach by a third-party.
The EBAY "buyer protection" was pretty worthless, in any event.
Low-limits and fees really did not do much for harmed buyers.
The most I ever heard of anybody collecting was about $200.00,
on a $1200.00 camera scam, in December 2005.
storm
auction it states that the eBay Standard Purchase Protection Program for up
to $200 (minus $25 for processing costs) still applies for checks and money orders. "
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Live-Help told me "no."
I am getting back on line with them, now. I will report back.
All other stated positions to the contrary are not correct.
Sometime THIS WEEK, all of the "learn about payment method" links
will be killed and rewritten to reflect the new policy.
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January 10, 2007 | 09:02AM PST/PT
Money Shot: There is one more important change we'll be making at eBay. Beginning next week, eBay will discontinue the eBay Standard Purchase Protection Program (SPPP) in the U.S. and Canada.
Rob Chesnut
Hello...This is Rob Chesnut, eBay's Senior Vice President of Trust & Safety. I've been working with my partner at PayPal, Dan Levy, Senior Director of Consumer Protection, on a joint effort to increase the protection we offer buyers on eBay. Buyer Protection is important to the Community – buyers and sellers alike – because the confidence and trust that buyers have in transacting on eBay fuels the whole marketplace.
As you know, we've built our Online Dispute Resolution system to ensure that buyers and sellers get the opportunity to work things out before a dispute results in a claim. But when a buyer is making the critical decision whether or not to place a bid or buy an item, just knowing up front that there is protection answers the "what if" questions – this peace of mind gives buyers the confidence they need to choose eBay, especially when buying more expensive items.
To help increase buyer trust on eBay, next week we will be expanding coverage on eBay.com in the U.S. and eBay Canada on items paid for with PayPal in these ways:
PayPal will be offering $200 of protection with NO processing fee on ALL PayPal transactions for tangible goods in the U.S (excluding Live Auctions and vehicles). In Canada, all PayPal transactions for tangible goods will be covered up to $315 CA. PayPal is offered on over 95% of listings in the U.S., so buyers can choose to be protected on the vast majority of listings. There is no processing fee, no minimum purchase price, and no seller requirements.
PayPal Buyer Protection will be increased to cover up to $2,000 for tangible items listed by qualified sellers in the U.S. This is a huge increase in coverage for high-end items being bought and sold on eBay. It doubles the current $1,000 coverage offered for tangible items listed by qualified sellers. And over 75% of listings in the US qualify. Note: in Canada, tangible items listed by qualified sellers will be covered for up to $2,000 CA.
Qualified items will clearly indicate the amount of coverage available on the item page. This means that buyers will know – right at the time they are making their buying decisions – that they are covered if they pay with PayPal.
There is one more important change we'll be making at eBay. Beginning next week, eBay will discontinue the eBay Standard Purchase Protection Program (SPPP) in the U.S. and Canada.
This program, which was established in 1999 before eBay acquired PayPal, has covered all eBay transactions, except for items paid for with cash or instant money transfer services, for up to $200 minus a $25 processing fee. In the early days of eBay, the program served an important function, providing some measure of purchase protection for paper transactions (cashier’s checks, money orders and personal checks) that constituted the bulk of eBay transactions. The time and costs associated with verifying a dwindling number of non-PayPal paper claims, however, has led to a poor user experience. Buyers also expressed frustration with the $25 processing fee.
But there's another issue with SPPP that becomes more important as eBay grows. From a risk management and fraud prevention perspective, SPPP is flawed, because it offers coverage on the riskiest payment methods. This is clearly not in the best interests of the marketplace long-term.
While eBay has established an Accepted Payments policy and we do allow other established payment methods on the site, one thing is true - PayPal is a safe way to pay on eBay. PayPal enables eBay members to shop without sharing their financial information with sellers, and PayPal's sophisticated fraud prevention mechanisms are eBay's best defense against internet fraud. We want to build on this solid foundation. These changes in our protection programs are important in our efforts to encourage safer transactions, improve customer satisfaction, and provide more coverage for more transactions than we can today.
These changes to the protection we offer buyers are important to the future health of our marketplace and the growth of our sellers' businesses. We'll be answering questions about these changes in an upcoming workshop, so please stay tuned for the date and time.
Sincerely,
Rob Chesnut
Senior Vice President, Global eBay Trust & Safety
From now on whenever i buy anything on ebay and I have to use paypal (or can use it) i am using it with my amex card. no more debit card.
that will protect me from them. I think.
Steve
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It is not wise to ever pay for anything - other than EBAY fees -
using a PayPal balance or debit card.
ALL purchases of cards through EBAY/PayPal should be funded
with a credit card.
Sellers should strive to maintain a near-ZERO balance with PayPal.
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