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I've written PSA customer service 10 times without response....

jmpkcpjmpkcp Posts: 97 ✭✭
in PSA Set Registry Forum
I had some 1935 O-Pee-Chee Mickey Mouse cards graded recently. I sent in an e-mail to customer service about getting a population report and set reigstry for this set issued....no response. So I send another, and another, and another e-mail. Not so much as a single reply. Someone leaning on the delete button out there? I realize these are extremely rare cards, but as I spent the time and the money to acquire these and get these graded by PSA, the least they could do is answer an e-mail. If anything, it will stimulate others to go out and find these and get them graded.

Hello??? PSA??? Anyone out there?

JP

Comments

  • brianwintersfanbrianwintersfan Posts: 3,626 ✭✭
    Well I see a 1935 Mickey Mouse set listed in the pop report. Do you have something different?? And as far as adding it to the set registry there is a form you have to fill out to get the ball rolling on the set registry page. Don't get me wrong. I think the customer service around here is lacking on many levels but sometimes you have to pick up the phone if you want an answer to your question.
  • jimq112jimq112 Posts: 3,511 ✭✭✭
    Calling works a million times better, and for me I've had great success talking to Cosetta. She's very very helpful, (not that the others aren't) things get done right away when you talk to her!
    image
  • jmpkcpjmpkcp Posts: 97 ✭✭
    Yes, it is a different set than the 1935 Gum Inc. Mickey Mouse cards....it is the 1935 O-Pee-Chee Mickey Mouse cards. For all I know, these 30 something cards I just had graded of this set are the first ever to be graded, but to get NO response from 10 e-mails asking about its addition to the registry or the pop report is very uncool. I'm assuming PSA workers read these message boards as well. I have made one phone call about it, and the guy I spoke to had no clue how to get the ball rolling.

    JP
  • jradke4jradke4 Posts: 3,573 ✭✭✭
    PSA customer service is about as poor as any that there is out there. I called a week before Xmas about an order that was logged in 10/31 to correct mechanical errors. Nearly all have been updated by checking cert #'s. However I have never gotten the cards back. The lady I talked to the week before Xmas said she would find out and call me back. So last week I emailed as well. Still havent heard either way. Tomorrow I will call but I doubt that they will be open do to the holiday. My next step will be to call Joe myself. This is unreal that it has taken this long and I am beginning to wonder what happened to my cards.
    Packers Fan for Life
    Collecting:
    Brett Favre Master Set
    Favre Ticket Stubs
    Favre TD Reciever Autos
    Football HOF Player/etc. Auto Set
    Football HOF Rc's
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    I find that odd because everytime I have ever emailed PSA I would get a reply within 2 or 3 days.


    I have Pm'd Carol and she replies that day usually.

    Sorry you are having a tuff time.


    Steve
    Good for you.
  • jradke4jradke4 Posts: 3,573 ✭✭✭
    I just PMed Carol myself.
    Packers Fan for Life
    Collecting:
    Brett Favre Master Set
    Favre Ticket Stubs
    Favre TD Reciever Autos
    Football HOF Player/etc. Auto Set
    Football HOF Rc's
  • shouldabeena10shouldabeena10 Posts: 1,357 ✭✭✭
    JP,

    I realize that you're upset about not getting your e-mails returned, however it also sounds like you're also not filling out the right forms or e-mailing the right people. The set registry has nothing to do with the main PSA customer service reps. They pretty much deal with submissions and the grading of cards.

    There's a separate e-mail address set up for set registry questions, and there's also a simple procedure that you're supposed to follow to get a new set registered. Just go over to the set registry page and click on the "request a set" link. Follow the prompts, send in the request, and that will end your frustration and get your set on the list to be registered.

    Also, I guess there's a slight chance that your e-mails maybe bouncing or could be getting caught up in their spam filter... because I've always had my e-mails returned within a day or two. As a matter of fact I just e-mailed them a few days ago, and it was returned within a couple of hours.

    And Lastly, Yes I'm sucking up to PSA on this one ... because I asked them to do me a favor the other day. image

    Good Luck!

    Mike
    "Vintage Football Cards" A private Facebook Group of 4000 members, for vintage football card trading, sales & auctions. https://facebook.com/groups/vintagefootball/
  • jmpkcpjmpkcp Posts: 97 ✭✭
    Thank you for all of the input.

    I do now see the "request a set" procedure on the site, but he not answering e-mail issue is still at hand. Firstly, I've been a customer for many years and get all of their e-mails just fine and I know they are getting mine just fine. My e-mails are not being filtered as spam. I guess they do little forwarding of e-mails to the right department. Also, if this were my company, I would set up a comprehensive autoresponder so I would at least have known about the requesting a set instead of having to be told by an outsider to check the web site. I truly hope that since I've NOW filled out the request form properly that it is executed. What I don't see is how to request to have a pop report or smr of a set posted. Maybe someone can PM Carol and ask for me....

    Thanks,
    JP
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