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What do you do with ebayer that claims item not recieved?

diamondmandiamondman Posts: 2,020
in Trading Cards & Memorabilia Forum
When I have Delivery Confirmation Receipt and have checked on line and shows that it has been delivered. idiot takes 8 days to pay I send item out the same day payment is recieved. He is not new to Ebay member since 09-05. all comments welcome

Comments

  • BunkerBunker Posts: 3,926 ✭
    Tell him to get bent.
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  • lostdart58lostdart58 Posts: 2,938 ✭✭✭
    With a delivery confirmation confirmed....buyer is sadly SOL in my book..................He won't win any Paypal claim either.......
    Collector of:Baseball
    1955 Bowman Raw complete with 90% Ex-NR or better

    Now seeking 1949 Eureka Sportstamps...NM condition
    Working on '78 Autographed set now 99.9% complete -
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  • larryallen73larryallen73 Posts: 6,067 ✭✭✭
    Depends:
    If very "small" dollar amount (everybody has a different number) I refund with a smile.

    If not very small then I send an email that says "I am sorry, delivery confirmation shows it was delivered, I am so sorry that someone apparently stole your mail, happy new year, hugs and kisses, etc...." If he negs you then take it on the chin, like a man, and move on.



  • DeutscherGeistDeutscherGeist Posts: 2,990 ✭✭✭✭
    The mail was probably stolen from his porch or mail box.

    If he was on ebay that long, it seems unlikely he was trying to pull a fast one, especially on something with delivery confirmation. Did you tell him your tracking shows it delievered? Maybe if he knows this, he will back off.
    "So many of our DREAMS at first seem impossible, then they seem improbable, and then, when we SUMMON THE WILL they soon become INEVITABLE "- Christopher Reeve

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  • MorrellManMorrellMan Posts: 3,241 ✭✭✭
    I agree with DG - provide the buyer with the Delivery Con number and any other info he needs. In the face of such evidence, only a moron would insist that you refund his money. In the event he is a moron, he could neg you anyway for losing his mail - be polite, be professional, be firm.


    ...lol....take it on the chin like a man....I like that....
    Mark (amerbbcards)


    "All evil needs to triumph is for good men to do nothing."
  • ctsoxfanctsoxfan Posts: 6,246 ✭✭
    MorrellMan is right - but this has happened to me before. Make sure you contact him with a short, professional email response, provide him with the DC number and let him know the USPS shows it was delivered on XXXX date. Sometimes, buyers who buy a lot of cards forget they received something, misplace it, or something to that effect. The DC report often clears their memory.
    image
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