How to run a coin business.....

Believe it or not, the following is a quote from Gandhi.....
<< <i>A customer is the most important visitor on our premises. he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. >>
A lot of coin related businesses could learn a thing or two
<< <i>A customer is the most important visitor on our premises. he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. >>
A lot of coin related businesses could learn a thing or two

Cam-Slam 2-6-04
3 "DAMMIT BOYS"
4 "YOU SUCKS"
Numerous POTD (But NONE officially recognized)
Seated Halves are my specialty !
Seated Half set by date/mm COMPLETE !
Seated Half set by WB# - 289 down / 31 to go !!!!!
(1) "Smoebody smack him" from CornCobWipe !
IN MEMORY OF THE CUOF
3 "DAMMIT BOYS"
4 "YOU SUCKS"
Numerous POTD (But NONE officially recognized)
Seated Halves are my specialty !
Seated Half set by date/mm COMPLETE !
Seated Half set by WB# - 289 down / 31 to go !!!!!
(1) "Smoebody smack him" from CornCobWipe !
IN MEMORY OF THE CUOF

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Comments
<< <i>Believe it or not, the following is a quote from Gandhi.....
<< <i>A customer is the most important visitor on our premises. he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. >>
A lot of coin related businesses could learn a thing or two
You mean....?!?!?!...
I've been on forums like this on many businesses websites (for example try the one for packet8.net) and they generally have lots of customer service complaints. Based on the lack of them here, I'd say PCGS treats customers pretty well.
To say that PCGS shoud keep boards because there are some customers here makes some sense but to say that they can't police them because there may be some customers who want their "freedoms" in incorrect. Customers come through the front door and bring their issues to customer service, not the message boards.
PCGS has to make business decisions all the time and none of them make everyone happy. I see many posts here that recognize the need to keep customers happy but don't recognize the competing forces.
--Jerry
In the end its a business decision, does it bring in more business or less? I can't for the life of me see how it can't generate new business, the dealer business will be there regardless of the boards. The folks who run CU are shrewd and wouldn't pull the plug unless they felt it was costing them business, their frustrations aside.
If accompanied by TOPSTUF's definition of "customer."
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A customer is one who actually buys things. He is honest in his requests and receptive to suggestions if requested. A customer expects that a sale will include profit for the seller. A customer deserves respect and assistance in making choices. If, after receiving courteous service and fair treatment, the customer becomes argumentative or does not make purchases, he is no longer a customer but a hindrance to the business and should be avoided to make time and room for true customers.
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