Need advice on shipping problem

Cardcounter2

I need some advice on a shipping problem. I sold a raw 1971 unmarked checklist # 54 on ebay a week ago for $ 6.00. Buyer paid quick using Paypal declining to take insurance. So far no problems, sent card out in a penny sleeve and top loader inside a bubble mailer. Got a letter today from buyer saying that card was damaged by the post office due to my poor packaging. To his credit he did send me a picture of the card and top loader. The top loader was bent in a L shape. He finishes his letter saying he wants a full refund. Do you feel the away I shipped the card is a bad method to use and should I give a full refund.

Thanks, Marlin

mmoin

I think taped cardboard on both sides is sort of the bare minimum. I'd give him a refund, it's certainly better than getting negged.

lawnmowerman

A raw card in a penny sleeve and top loader/cardsaver should also be put between two pieces of cardboard and taped together. Of course a bubble mailer should always be used.

Its cheap enough, I would give a refund if you care about your feedback.

matt

Alfonz24

Did you have a disclaimer saying not responsible for damaged cards if insurance is declined???

larryallen73

Refund with a polite note, avoid the neg and move on the next one. A neg is worth more than $6 to me. $60? $600? Everybody has their cut off but $6 and the guy showed proof? Smile, refund and move on!

Cardcounter2

I have this in all my auctions

Please feel free to email me with any questions before you bid. I would be happy to combine shipping. Please let me know if you would like insurance. Insurance is always encouraged. I package my items very well, but won't be responsible once it leaves my hands. Thanks for looking at my auctions. Smoke free home

RedRomad275

I agree with the refund and the cardboard. It's only six bucks. I know, it's easy for me to say.

Red

Cardcounter2

It's not the money amount it's the way he said it.

The 1971 card #54 was delivered yesterday and was bent in the bubble
envelope. This card was only protected by the toploader, which the postal
service apparently mishandled because of the poor protection. I plan on
shipping this back to you for a full refund.
I have attached pictures for your viewing.
Dave

lawnmowerman

<< <i>It's not the money amount it's the way he said it.

The 1971 card #54 was delivered yesterday and was bent in the bubble
envelope. This card was only protected by the toploader, which the postal
service apparently mishandled because of the poor protection. I plan on
shipping this back to you for a full refund.
I have attached pictures for your viewing.
Dave >>



Marlin
I dont se anything wrong with what he said. He could have been rude but he didnt go there. He was just to the point.

Just chalk it up to a lesson learned and use the cardboard from now on

matt

SoonerCowboy

Insurance doesn't cover damage caused by poor packaging only damage that the post office actually does to it.

stevek

I agree - refund his money.

Stone193

Cc2

I'm totally in agreement with those who say - "refund the money" and...

I recommend never sending a card without something hard like cardboard to keep the card from being bent.

Saying that you are not responsible for what happens to a card after it leaves your hands has the implication that you have packaged it well enough to sustain any kind of abuse and it wasn't.

In this case, IMO, the insurance issue is moot.

It's the job of the seller to fully protect their items.

I know this may be disappointing but you would be doing the right thing by offering a full refund and will feel good about it.
mike

Tabe

<< <i>I have this in all my auctions

Please feel free to email me with any questions before you bid. I would be happy to combine shipping. Please let me know if you would like insurance. Insurance is always encouraged. I package my items very well, but won't be responsible once it leaves my hands. Thanks for looking at my auctions. Smoke free home >>


FYI, you are still responsible, whether you disclaim responsibility or not. Your disclaimer sounds great but holds no water legally.

Tabe

grote15

<< I have this in all my auctions

Please feel free to email me with any questions before you bid. I would be happy to combine shipping. Please let me know if you would like insurance. Insurance is always encouraged. I package my items very well, but won't be responsible once it leaves my hands. Thanks for looking at my auctions. Smoke free home >>


FYI, you are still responsible, whether you disclaim responsibility or not. Your disclaimer sounds great but holds no water legally.

Tabe

Very true. I have to laugh when I read "disclaimers" from sellers who state they are not responsible once the item is shipped. That's just not true. And Paypal will side with the buyer every time, even if insurance is NOT purchased in the first place. Insurance is to protect the SELLER, not the buyer.

storm888

NO kind of "disclaimer" lets the seller off the hook
on lost/damaged items, if the seller takes PayPal.

PayPal laughs out loud when they read the silly
disclaimers; then, they quickly refund the buyer.

I think PayPal and EBAY should make sure that
sellers understand this FACT and many others,
b4 sellers are allowed to list on the venue.

Sellers are free to require "mandatory insurance"
in their TOS, and charge USPS rates for the service.

Few sophisticated buyers - who use PayPal - will pay
for "voluntary" insurance because they know they do
not need it. Insurance is for the protection of the seller;
NOT the buyer.

storm

bhl2359

<< <i>I have this in all my auctions

Please feel free to email me with any questions before you bid. I would be happy to combine shipping. Please let me know if you would like insurance. Insurance is always encouraged. I package my items very well, but won't be responsible once it leaves my hands. Thanks for looking at my auctions. Smoke free home >>



That disclaimer will not help if the person pays with Paypal. They can just file a SNAD complaint and get their money back after they return the item to you. Insurance protects the seller, not the buyer.

EDIT: I now see that I should have read the entire thread, since the previous posters said what I said, and probably more eloquently.

jradke4

Just refund. I dont think is letter was that bad to you. He showed you how the card looked when he got it. I doubt that he mangled it himself.

Follow the golden rule. Do unto others as you would want others to do to you. If you got the card and it looked like that what would your response be.

f2tornado

A $6 card probably isn't worth insuring for the cost to the buyer or seller in the first place. I've had perhaps a couple thousand eBay packages arrive in my mailbox over the last 10 years and only one shipped via bubble mailer was damaged. If a seller was concerned about these small ticket items he could simply add an extra ten or 15 cents to the shipping rate as a self-insurance method. I've never had a buyer complain about damaged goods but if I did I'd most likely refund the payment. If you don't you will most likely lose that buyer permanently and he could tell others about his bad experience potentially costing more sales. The potential neg isn't worth it for most sellers either (though as a buyer I've been forced to leave a few of them).