Thoughts on eliminating guarantees for turnaround times

Dennisl

PCGS has announced 2007 pricing. Pricing remains the same but show "Black Out" dates have been eliminated as well as eliminating guarantees for turnaround times. Their justification is:
" However, we fully intend to meet the published turn-around times, as we have been doing since increasing our processing capacity. The elimination of the guarantees will eliminate customer service calls, vouchers, and other processing log jams that really don't do anything to help us service you more efficiently. '

Would like to hear other forum member's thoughts on the subject.

Thanks
Dennis

RBinTex

1 step forward & 2 steps back. What a joke!

michael

sounds good to me when it gets done it gets done as fast as humanly possible

raycyca

My last 2 submissions were regular and they were done in a week or less. WAY faster than they used to be! Ray

ellewood

SMART MOVE ON THEIR PART. If it were my business, I'd do the same thing.

My last three submissions went thru like clockwork and were all ahead of schedule!

options26

As long as they take the steps to remain consistant in the quick turn around times as they are now, it won't bother anyone. I don't think anyone submits with the hopes of getting a free submission because they were late. On the other hand if they make cuts and turn around times consistantly suffer, i.e double or triple the time listed, it will hurt them big time with their creditability within the collecting community.

DennisH

My thoughts are generally not good.

Yes, I know what the announcement says, that they'll continue to get things done as quickly as they can. And yes, I know things have been getting graded FAST of late. But I'm enough of a realist to believe it won't last forever.

My Mr. Cynic side also says the reality is that if/when submission volume goes berserk again, up to 2004-05 levels when Economy orders were taking 100+ days, the no turnaround time guarantee is going to create massive frustration and outcry from submitters.

Personally, I think they will cost themselves a bunch of business at the $50 and $100 submission levels in particular, since the quick turnaround times will no longer be guaranteed.

IrishMike

I always thought it was nonproductive to guarantee something that is often beyond their control. I like the idea of not wasting time on calls and vouchers and putting the manpower into better service.

Connecticoin

<< <i>I always thought it was nonproductive to guarantee something that is often beyond their control. I like the idea of not wasting time on calls and vouchers and putting the manpower into better service. >>



I agree. It seems to be working for NGC.

Dan50

I have never had PCGS "not meet" their time line for returning coins. That said, I would hope eliminating guarantees would not result in longer waits. Either way I'm always going to send my coins to PCGS, they are the ONLY grading service in my opinion.

Russ

<< <i>SMART MOVE ON THEIR PART. If it were my business, I'd do the same thing. >>



I agree. The way the system was setup was confusing for many, and was the genesis of a lot of complaining.

Russ, NCNE

LindeDad

It's kind of simple they will keep turnaround reasonable. Or the coins won't be there to grade. There are other company’s looking to get as much business as the can get.

BECOKA

All I can say is good for them. For us though it is a wait and see. Right now everything looks great so only time will tell if it stays this way. When things go bad then you can re-ask the question.

clackamas

PCGS turnaround times are great right now. Removing the guarantee does not seem like it matters but that makes you wonder why they removed it.