Negs on Ebay question

mrearlygold

I just received an email from a person who bought an item from our ebay store 2 days ago. He asked if it was ok to pay by Dec 3rd. The terms in our store and on our sales is payment to be received in 5 days. The buyer knew that before he clicked the BIN.

What would you all do if you were me and assume you don't get paid in the time period you specified? If you leave a non pay negative for this person can he then leave a negative for the seller? ( if so, how would that be right? )

Thanks!

StrikeOutXXX

If you count this Thursday/Friday as holidays, that's only 8 business days to get paid. I agree, he should have read the terms, and I think I would be a little upset, but me personally, I would let him if he has decent feedback. By the time you relist it and someone else buys it and takes 5 days, you'll be about the same place.

I would let him know he should have read the terms, but you'r in a giving spirit due to Thanksgiving and would allow him this one time.

But that's just me...

19Lyds

Dec 3 is just a little shy of two weeks away, can you work with the buyer? I would.

To answer your question, I dont think enough time has gone by for the NPB but my understanding is that if Ebay closes the auction for NPB then the buyer cannot leave a neg.

Back to my first statement, regardless of the auction terms, the buyer emailed you asking if it was ok to pay on the 3rd. Just reply and say no and go from there. At least he is communicating with you.

flaminio

Eight business days isn't so bad. Assuming that he pays on that date, I'd just let it go. Life's too short.

mrearlygold

It's a gold bullion type item by the way. The buyer has a feedback of 36.

Bochiman

Try and see. Never hurts to give someone the benefit of the doubt. If he follows through, no real biggie, right?
If he doesn't, then that is someone to block, you are likely out a little bit of money (but likely not a ton), and you neg him.

Yes, if he hasn't left feedback for you, then he can still neg you....doesn't matter if it is "right" or not, that is the ebay way.

He may have over extended himself and want to get the next payday to arrive before paying.....who knows?

flaminio

<< <i>It's a gold bullion type item by the way. The buyer has a feedback of 36. >>

Link?

jbsteven

ask for a non refundable deposit.

poorguy

<< <i>I just received an email from a person who bought an item from our ebay store 2 days ago. He asked if it was ok to pay by Dec 3rd. The terms in our store and on our sales is payment to be received in 5 days. The buyer knew that before he clicked the BIN.

What would you all do if you were me and assume you don't get paid in the time period you specified? If you leave a non pay negative for this person can he then leave a negative for the seller? ( if so, how would that be right? )

Thanks! >>



First, determine how badly you need the money. If you let this slide and just take payment on Dec 3rd, he might stay a loyal customer.

1. He might not be able to pay you until Dec 3rd anyway so btching, whining, and the like will only kill the sale and he will never shop w/ you again.

2. If you decide that you can't live without the money until dec 3rd and tell him it must be paid, he may back out of the sale, never show w/ you again, and neg you, which in turn you would neg him back. Negs suck and why risk a flawed feedback and a lost customer for a couple weeks patience?

In a nutshell, if you make this a big deal, it will be a big deal and nothing positive can come of it. If you take it easy, let him pay on 12/3 you keep the sale and potentially gain a repeat customer.

Dog97

Damnit you want to slam somebody for being several days late? Unbelievable.
If you really want to be a hardcase then at least tell him to abide by the auction terms and give him the oportunity to do since he did have the courtesy to email you about being late. Then do whatever makes you feel good.

mrearlygold

<< <i>Damnit you want to slam somebody for being several days late? Unbelievable.
If you really want to be a hardcase then at least tell him to abide by the auction terms and give him the oportunity to do since he did have the courtesy to email you about being late.

I'm not slamming anyone. A deal is a deal. He did not have the courtesy, he's being a jerk. Expecting someone to do what they agree to do is unbelievable to you? Now that's unbelievable.

And that's exactly what I did ( refer him to the terms he agreed to before he placed an order )

poorguy

I'm not slamming anyone. A deal is a deal. He did not have the courtesy, he's being a jerk. Expecting someone to do what they agree to do is unbelievable to you? Now that's unbelievable.

Actually, you may not know the entire situation. Maybe after the auction his car broke down and he needed to use the money to fix his car. Numerous situations could have contributed to this, even him just not caring about the auction terms. He did have the courtesy to notify you that he didn't have the funds immediately available. My advice is to be flexible when dealing with customers because not everyone fits the same mold.

mrearlygold

<< <i>I'm not slamming anyone. A deal is a deal. He did not have the courtesy, he's being a jerk. Expecting someone to do what they agree to do is unbelievable to you? Now that's unbelievable.

Actually, you may not know the entire situation. Maybe after the auction his car broke down and he needed to use the money to fix his car. Numerous situations could have contributed to this, even him just not caring about the auction terms. He did have the courtesy to notify you that he didn't have the funds immediately available. My advice is to be flexible when dealing with customers because not everyone fits the same mold. >>



I'm very flexible. It's one reason why I've been in business for so long.

I've advised him that I would prefer to simply cancel his order entirely.

SilverEagles92

Come on... Give him an extra few days. He said he'll pay for it, its not like he said that he was just going to forget it entirely.

poorguy

I've advised him that I would prefer to simply cancel his order entirely.

Are you serious? Could you send him this link? www.anacondararecoins.com

mrearlygold

<< <i>I've advised him that I would prefer to simply cancel his order entirely.

Are you serious? Could you send him this link? www.anacondararecoins.com >>

grip

I'll remind myself NEVER to buy from your store

Al

DJC

<< <i>I'm very flexible. It's one reason why I've been in business for so long.

I've advised him that I would prefer to simply cancel his order entirely. >>



I can't say I blame you, or that I wouldn't have done the same. I sell on eBay a lot (mostly non-coin related stuff) and the amount of buyers who simply choose to ignore whatever terms don't suit them or try to rearrange your terms to suit them seems to be on the rise. Some people just don't want to abide by anything except their own whim.

coinguy1

<< he's being a jerk.>>

I didn't read it that way.

mrearlygold

<< <i>I'll remind myself NEVER to buy from your store

Al >>



You don't need to remind yourself. PM me your ebay ID and I'll happily add you to the blocked list.

Russ

This is very common. You'll learn that as you gain more experience on eBay. When this happens and the time period is reasonable, as it is in this case, I tell the bidder no problem. Yes, it's annoying that they aren't strictly adhering to your guidelines, but that's of minor consequence compared to other eBay crap.

Russ, NCNE

Smittys

Somebody got up on the wrong side of the bed today................

Are you in need of money that bad???

StrikeOutXXX

If you cancel the transaction, relist it tomorrow, takes a day for someone to hit BIN, and they take 5 days to pay, like I said - you're still near where this guy would be and you don't have to go through the procedures to get your fees back from the 1st auction, and you didn't alienate a potential customer.

I once was in a hurry to do a BIN on a newly listed item, thinking someone was going to out BIN me, read the part about "Personal checks waiting 10 days to clear", and confused that with 10 days to pay knowing I needed the week to get to a paycheck. Fine print at the bottom was 3 days payment was due. I told him what I did and he said no problem. I mailed the check a few days early so it got to him on my payday, and everyone was happy.

You have every right to enforce your rules, but I think a little leeway would benefit both people here. Maybe compromise, but tell him if you give him the few extra days, you want money order or paypal no personal checks (To lessen your waiting time) or whatever. 5 days with a personal check waiting to clear would still work out to about 8 days with a certified check?

Personally, I hate the different payments due - 3,5,7,10 days - I wish there was a set number for general merchandice Many of the auctions I see are 7-10, I don't see 3-5 day ones too much.

To each their own.

lathmach

I'd ride along with the guy, Tom.
As others have said, the guy may become a good customer.
Also, bear in mind, he may mean he'll be mailing payment by the 3rd, so you may have another 4 or 5 days beyond that before the cash is in hand.

Ray

flaminio

<< <i>I'm very flexible. It's one reason why I've been in business for so long.

I've advised him that I would prefer to simply cancel his order entirely. >>

Do you live in the Bizarro World or something? The two sentences you wrote are directly contradictory. Your second sentence is the mere definition of inflexibility.

Tom, you know I'm your bud, but you screwed the pooch on this one.

flaminio

(duplicate post)

Dog97

<<< << Damnit you want to slam somebody for being several days late? Unbelievable.
If you really want to be a hardcase then at least tell him to abide by the auction terms and give him the oportunity to do since he did have the courtesy to email you about being late.

I'm not slamming anyone. A deal is a deal. He did not have the courtesy, he's being a jerk. Expecting someone to do what they agree to do is unbelievable to you? Now that's unbelievable.

And that's exactly what I did ( refer him to the terms he agreed to before he placed an order )>>>

It’s not like he asked you to get out of the buy, lower the price or tried to re-negotiate your shipping terms, he just asked for several extra days to make payment. I would rather a buyer be upfront and honest & alert me to a problem than just leaving me hanging and wondering. I feel that is reasonable but if you think that is being a jerk and discourteous and that my reply to your question is unbelievable then feel free to ad me to your blocked bidders list too. It's dog_xx97

ziggy29

Normally I'd say he should abide by the terms, but that it's not worth getting worked up over. Until you mentioned it was bullion, anyway. Sounds like he could be biding time to see if the bullion market tanks in the next few days, and he'd walk away if so. That might not be their motive, but for a bullion item I could see that possibility.

Then again, maybe he gets paid on the 1st and needs a couple of days to have the funds available. Just the same, in that case they should have inquired ahead of time if it would be okay to pay on the 3rd if they won the item...

BigE

Better pay for your gold early from mrearlygold------------------------BigE

BlindedByEgo

...Now if gold prices plummet over the next 8 days AND he follows through with payment anyway, then you know that you have a great customer.

ksteelheader

<< <i>

<< <i>I'm not slamming anyone. A deal is a deal. He did not have the courtesy, he's being a jerk. Expecting someone to do what they agree to do is unbelievable to you? Now that's unbelievable.

Actually, you may not know the entire situation. Maybe after the auction his car broke down and he needed to use the money to fix his car. Numerous situations could have contributed to this, even him just not caring about the auction terms. He did have the courtesy to notify you that he didn't have the funds immediately available. My advice is to be flexible when dealing with customers because not everyone fits the same mold. >>



I'm very flexible. It's one reason why I've been in business for so long.

I've advised him that I would prefer to simply cancel his order entirely. >>



That's being flexible??

Sales must be pretty slim there Tom!

RYK

<< <i>

<< <i>I'm very flexible. It's one reason why I've been in business for so long.

I've advised him that I would prefer to simply cancel his order entirely. >>

Do you live in the Bizarro World or something? The two sentences you wrote are directly contradictory. Your second sentence is the mere definition of inflexibility.

Tom, you know I'm your bud, but you screwed the pooch on this one. >>



I think that TP's two statements are not necessarily contradictory. I can certainly see where one would be flexible with someone you know/trust but not so with the random stranger on ebay. That said, I would give the buyer a little more latitude and allow him to make the payment per the schedule he offered. If you do not like this, by all means block him from bidding on your future auctions. If he does not pay, makes additional excuses, further draws it out, then use the neg and file the non-paying bidder claim. JMHO.

mrearlygold

<< <i>

<< <i>I'm very flexible. It's one reason why I've been in business for so long.

I've advised him that I would prefer to simply cancel his order entirely. >>

Do you live in the Bizarro World or something? The two sentences you wrote are directly contradictory. Your second sentence is the mere definition of inflexibility.

Tom, you know I'm your bud, but you screwed the pooch on this one. >>



Nah, there was no pooch to screw here Flaminio.

The mistake here was helping the collector who was screwed over on this modern garbage who came to me and asked to help him out by buying his stuff. 50 G's worth of "stuff" that becomes more time consuming to deal with than what it's worth. It's not what I do and venturing into that area was a mistake.

GoldenEyeNumismatics

Ebay rule of thumb:

don't leave a neg unless you are expecting a neg

flaminio

<< <i>The mistake here was helping the collector who was screwed over on this modern garbage who came to me and asked to help him out by buying his stuff. 50 G's worth of "stuff" that becomes more time consuming to deal with than what it's worth. It's not what I do and venturing into that area was a mistake. >>

What are you talking about? Your original post said none of this. What does this post have to do with the first post?

And where's my link?

stman

Yeah, leave him a neg, then you can start a thread whining you got a neg in return. Amazing all the big "Binness" men need to come to the forum to ask how to do big "Binness."

Dog97

His mistake was helping a collector. Collectors SHOULD NOT annoy dealers by selling them "stuf."
<<<The mistake here was helping the collector who was screwed over on this modern garbage who came to me and asked to help him out by buying his stuff. 50 G's worth of "stuff" that becomes more time consuming to deal with than what it's worth.>>>

lordmarcovan

<< <i>The terms in our store and on our sales is payment to be received in 5 days. The buyer knew that before he clicked the BIN. >>

This assumes he read that part.



<< <i>What would you all do if you were me and assume you don't get paid in the time period you specified? >>

I would cut him some slack and reconsider my semi-draconian payment policy. Hell, I've had snailmailed checks take 11 days from GA to TX.



<< <i>If you leave a non pay negative for this person can he then leave a negative for the seller? ( if so, how would that be right?) >>

It wouldn't necessarily be right but if you're leaving a nonpayment neg in anything less than two or even three weeks I think you are being too harsh. I mean, I know you have a business to run and your cashflow needs or whatever might require you get paid within 5 days, and I suppose it is your prerogative (perogative?) to require that. But I think maybe you should loosen up a tiny bit. JMHO.

That being said, he should've read your terms up front.

Edit: Hm. I didn't think about the implications of gold bullion. Sorry, I didn't take that into account when criticizing your policy. It's a little different from my sort of eBay selling.

mrpotatoheadd

<< <i>The terms in our store and on our sales is payment to be received in 5 days. >>

Even if the buyer sent his payment immediately, it could still take more than 5 days to get to you. I sent two packages to the same buyer earlier this month, one day apart. The one sent on 11/8 arrived on 11/11, while the one sent on 11/9 didn't arrive until 11/21.

Bochiman

I don't read "STORE" terms.
If it is in the auction, then I read it, if it says to go somewhere else, I don't bother (usually, I don't bother to bid).

If it is so important, HIGHLIGHT the "SO IMPORTANT" term(s) in the auction. Make them HUGE letters, all caps, and highlighted.

Say that anything that varies from the stated terms will result in the item not being sold, being pulled back and relisted, and a neg left in its place.

Sounds like what you want to do (aside from the neg, possibly).

I'm with the others who said that you sound quite contradictory...."I'm flexible" and "I said 5 days and won't wait so cancel the sale".

For all the ebay issues you, and your wife, have had, maybe you should hire a teenager as an intern or part-timer or something, to help you out and keep you from all these hassles....

mrearlygold

Bochiman, hiring someone to deal with selling coins on ebay is more of a hassle than what it's worth just as offering coins on ebay are the same. I decided to give it a shot but found it a time consuming distraction which is counter productive from what my business profile is.

I blew maybe 10K in a short period of time on what really amounted to advertising on ebay by offering the type of material that I don't usually do business with at ebay auction, while having a dozen coins or so listed in the ebay store to gather leads for the most part. This last mini hoard of modern gold eagles was the last of the off material I will buy now. It's just not worth the time. Far as hiring someone, we're not geared up for letting someone into our daily lives to that extent. Certainly not to be exposed to our business. No way.

Far as flexibility, you have to be flexible in order to grow a business. Real flexible sometimes. And it doesn't matter if so and so understands it. What matters is that the muy sympatico is so to speak reached with the right type of customer. I left the biggest coin company in the world in 1991, in one of the worst coin markets ever, and with the exception of spending just under 3 years of retirement this business has essentially shown steady growth, year after year, starting in a horrible market, thru the present day, and will be still here till it's time for the ultimate retirement. But that doesn't mean I will do business with anyone, or with any type of material either. The stumbling that went on here with ebay has been spending time on people and business that would normally not get past the hello stage when calling my office in normal business hours. You have to be flexible enough to give a lot of people your time but also be flexible enough to know when it's a waste of time and just blow that part of it and/or those folks off.

Thanks for the input.

Lord Marcovan, I figured that, thanks for the correction.