US Mint - My god are those Customer Service people weak!

It is getting to the point of being mind boggling how poor and uninformed their customer service is. I talked to this one lady and she kept telling me she didn't know this or that regarding a couple of my orders.
Then she would ask me, "is there anything else I can help you with?" First off, she never helped me once. Second, her strategy for dealing with the mix up on my order was to sit on my thumb. I don't think I have seen a less organized business entity. Do they hire people from Dumb are us or something?
I had to correct her twice on issues that I brought up as she had no clue! Man, that is just sad!
Ok, I am done. And I understand that everyone here already knows the Mint is a moronic organization, but I still had to vent.
Swest
Then she would ask me, "is there anything else I can help you with?" First off, she never helped me once. Second, her strategy for dealing with the mix up on my order was to sit on my thumb. I don't think I have seen a less organized business entity. Do they hire people from Dumb are us or something?
I had to correct her twice on issues that I brought up as she had no clue! Man, that is just sad!
Ok, I am done. And I understand that everyone here already knows the Mint is a moronic organization, but I still had to vent.
Swest
0
Comments
If enough collectors send messages expressing their dissatisfaction, things hopefully will change for the better.
John
Never view my other linked pages. They aren't coin related.
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What really got me mad was that I was complaining and wanted to talk to the Manager so they transfer me to VOICEMAIL !! Picture slamming the phone on the desk 10 times.
So I have to talk nice or I'll go into voicemail or on-hold limbo.
After a while I will ask for their supervisor, who usually (and I say this
reluctantly) knows how to handle your problem and is usually more
coherent than the previous person.
If this doesn't help...get the supervisor's supervisor.
I've done this on many occasions and have gotten good results.
Also, get names, extensions, times and dates of all the people you encounter.
My first post...updated with pics
I collect mostly moderns and I'm currently working on a US type set.
Bottom line is they don't care because they aren't paid to care. After living in Japan for 7 years I moved my Japanese wife to Southern CA. It is downright embarassing going into a service industry place in the US compared to Japan. When you walk in a store in Japan they come running. Literally. And they also greet you with a big "Irashimase" (WELCOME). When you leave they actually say THANK YOU.
It's a bit robotic at times but we Americans have a lot to learn about treating the customer right.
On the other hand, everyone works for someone. If the support person you're talking to isn't helpful, go up the line. And that can be done with respect and without anger. 99.9% of the time the phone tech just plain old doesn't know. I never hesitate to talk to the boss. Or the bosses boss.
Sometimes just the mere act of asking helps. Recently my travel folks tried to fly me commercial into Afghanistan. When I asked how I was getting to the base the young Marine actually told me to fly into a close airport and take a cab or a bus. I said No and they got angry and started giving me the "speech". I thanked them and hung up. Then called back. The same person answered and I identified myself and asked to speak to the Officer in Charge. I never got that far as the Marine probably played our conversation out in her head. Instant fix.
Maybe a stretch to compare but still a sound practice. Seek out the boss.
John
Never view my other linked pages. They aren't coin related.
I've talked to G.I.'s in the past, Officers/Enlisted alike, who were calling in from the middle of a desert from a satellite phone somewhere in the middle of Iraq. Even they didn't quite know exactly they were calling from (they cannot give out locations over communications anyway) anyway, as expert in the field of the UH-60 Blackhawk Helicopters I could for the most part, answer their questions by leading them through a series of questions, making sure we were on the same page. When your flying along and something goes wrong, you can't pull over and raise the hood. My point is, seek those who can answer your queries and you will stay aloft.
"Keep your malarkey filter in good operating order" -Walter Breen