Need Advice
renrutmd
Posts: 160
Ok so I am selling alot of my extra cards. This guy buys thirteen PSA graded cards. All had pictures of the front. He gets the cards and now wants a refund on six of them because on two he doesnt agree with psa on how they graded them and didnt like there "Eye Appeal" the other four he said the holders were to scratched up. I honestly dont remember the holders in bad shape but I have listed alot of cards lately so they could be scratched. I offered to give him the reholder cost on the four cards so he could get the holders redone by psa the other two I said I am not doing anything on. He writes back saying he would give a refund if it was him and he knows lots of others that would as well. So against my better judgement I said I would credit him the amount won at auction for the cards he doesnt want once they are returned. I wont credit shipping and that leaves me on the hook for listing and final value fees. AM I wrong here or is he out of line??? Comments would be appreciated because at this point I am really P****d off.
ALWAYS LOOKING TO BUY HIGH GRADE 79/80 OPC HOCKEY !!! & Upper Deck "Ice Scripts" Cards
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Comments
Put him on your NO BID ebay list...............tell us his ebay handle so we can do the same.
1955 Bowman Raw complete with 90% Ex-NR or better
Now seeking 1949 Eureka Sportstamps...NM condition
Working on '78 Autographed set now 99.9% complete -
Working on '89 Topps autoed set now complete
Dan
<< <i>He is an A-hole..................but you did the right thing by offering refund less shipping.
Put him on your NO BID ebay list...............tell us his ebay handle so we can do the same. >>
Ditto, this guy is a jerk, I don't know if I would have even offered a refund on any of them, he could see your scans if the card had eye appeal to his standards and as far as scratches go I have gotten a few direct from PSA that had a scratch or two.
of my "no-refunds, no-returns, all-sales final" policy.
But, that policy usually keeps me from having to deal with folks who
want to look for fly carp in the pepper shaker.
Without seeing how bad the holders are "scratched" it is hard to say
if the SNAD concept might come into play with either eBay or PayPal.
The most important defense against this kind of complaint is to describe
the fool out of the item; list any defects or possible defects. Sophisticated
buyers are NOT turned off by honesty and full-disclosure.
When you are packing stuff to mail, check it out really well. If you see.
for example, scratches on the cases, email the buyer and tell him what
you found. Here is where you can easily offer the re-slab fee, or let the
buyer off the hook on the subject items. It is much easier to kill the
deal b4 you ship than it is afterwards.
Sellers are not responsible for "how PSA graded a card." Simple buyer's
remorse may well be at play in this transaction. If you want to run an
approval service, you should do that, but I choose not to.
If you have not left feedback, do not do so until you get the problem
resolved.
I would certainly block him from any more of my listings. He is more
trouble than he will ever be worth to you.
There are MANY really terrible sellers on eBay, but there are MANY MANY
more terrible buyers. My prices are "generally" pretty low, my service is the
best there is, and I am STILL treated like carp by these low-lifes almost
everyday. They act like the are doing me a life-saving favor to buy a $10
card.
storm
<< <i>Ok so I am selling alot of my extra cards. This guy buys thirteen PSA graded cards. All had pictures of the front. He gets the cards and now wants a refund on six of them because on two he doesnt agree with psa on how they graded them and didnt like there "Eye Appeal" the other four he said the holders were to scratched up. I honestly dont remember the holders in bad shape but I have listed alot of cards lately so they could be scratched. I offered to give him the reholder cost on the four cards so he could get the holders redone by psa the other two I said I am not doing anything on. He writes back saying he would give a refund if it was him and he knows lots of others that would as well. So against my better judgement I said I would credit him the amount won at auction for the cards he doesnt want once they are returned. I wont credit shipping and that leaves me on the hook for listing and final value fees. AM I wrong here or is he out of line??? Comments would be appreciated because at this point I am really P****d off.
Post the buyers name so everyone can add him/her to their blocked list. More and more this is becoming the "norm" on ebay, buyers purchasing anything they choose, than wanting a refund. Graded cards, raw cards, yearbooks, tickets etc etc. You MUST put in your auction, sorry no returns on 3rd party gradedcards. That was the MAIN reason third party grading was established. To prevent things like this from happening. Crap like this is totally ruining the whole concept of ebay, because it is just becoming a feedback hostage issue. Provide large scans and detailed descriptions and (I know everyone won't like this) add (on any raw or graded card): "Card shown is the actual card you will receive. Please email with any questions and I will be sure to answer". You can also add that you arent operating an approval service. It sure seems that the way your buyer has responded is the way most buyers are operating now........
but these are some that I use.
"There can be no refunds and no returns on third-party graded
cards."
"There can be no refunds and no returns on third-party certified
or authenticated items."
"All items are accurately descibed and accurately illustrated. There
can be no refunds or returns."
"In the unlikely event that an error is made in describing the item
you purchase, your purchase price and all shipping costs will be
cheerfully and immediately refunded upon request. Otherwise,
all sales are final, so please email us with any questions before
you make your purchase decision."
While I LOVE the sentiment of "this is not an approval service," I
do not use it because it is very negative and implies that there have
been "past problems" surrounding the issue. We want to keep things
positive for the good buyers, but it is getting harder and harder as
the site is being flooded with AH buyers.
storm
<< <i>His buyer is a power seller . anyone shocked. Im not >>
I remember not to long ago when a "power seller" told the seller he didnt have to send payment and changed his mind. He even told the seller to call Ebay and they wouldnt do anything because he was a "power seller". I wonder how that one ended up.....?
reason of eBay math.
90-days sales approx. +/- $3001 = PS.
Once you are in, the math is even more fuzzy. But,
they do cut you loose if it becomes too obviously
out of whack. Mine should go byebye anytime now
due to massive sales-slump.
I have lower prices than ever. The same great service
as always. And about one-tenth as many customers.
Almost all of my old customers have been taken off
of eBay by me to private sales, but there are simply
no new eBay buyers taking their place.
The speed with which PS appeals and other issues
are handled is substantially faster than it is for
"regular sellers." The PS forum is also more civil
and helpful than the regular forums, usually. Other
than that, PS is a pretty useless designation. Fools
a few newbies, but most longtime users know the
truth.
On a somewhat related topic, eBay is going to prevent
API users from using the features that allow "bid-history
tracking." eBay itself will disable its own BHT feature very
soon. Shills are going to have a field day. eBay is also
contemplating major changes to the FB system. Much
of the info is going to be hidden. They will use the
excuse that "fears of home-invasion robberies make
new privacy protection measures necessary in some
categories."
eBay is the devil. I love eBay.
storm
Was paid promptly, but the buyer asked for a refund as he felt the edges were too rough to be a PSA 9 and he didn't know how PSA graded such a card like that!
I replied to him, explaining how OPC's were mostly issued "rough cut" in 1973 by the Canadian (O-Pee-Chee) printers. I further explained just how nice this card truly was, and how many times scarcer it was, compared to the 1973 Topps rookie version. I even told him if you buy a 1973 OPC Mike Schmidt rookie card with "perfectly smooth" edges, beware! ...as chances were great it was not an "original factory cut" card, but an "after market street/sheet cut version" that "somehow slipped thru the cracks" at PSA grading...
After my "long winded selling pitch email" he still wanted a refund, and my policy was 100% satisfaction or your money back on all my auctions. Been that way for years now. I can understand someone not noticing the rough cut on the scan, and not liking a rough cut at all. Yes, I get nailed once in a while on the ebay fees, but all-in-all, the returned PSA items have been very few. Come to think of it, I cannot remember a buyer that I've refunded their money too, ever asking me for a refund on another item. Maybe just lucky, I don't know. I think the vast majority of buyers are honorable folks.
Why someone returned that Alcinder PSA 9 card? I'll never know!
My point? U can't pleeeeze everybody!
One guy would pay me big bucks "for a sheet cut" PSA 9 OPC Shmidt Rookie card, and return a beautiful PSA 9 "rough cut" as cr@p! But one of u guys would return that sheet cut card in a heartbeat, and ask me to send u the "real thing"!
Sellers make lots of different choices, i.e., refunds, no refunds, "no refunds on 3rd party graded material", credit cards, no credit cards, paypal, no paypal, checks, no personal checks, cash at your own risk, or I take cash!
...screw it, I take it all + u want a refund? No problem!
rd
Quicksilver Messenger Service - Smokestack Lightning (Live) 1968
Quicksilver Messenger Service - The Hat (Live) 1971
Collecting:
Brett Favre Master Set
Favre Ticket Stubs
Favre TD Reciever Autos
Football HOF Player/etc. Auto Set
Football HOF Rc's
/////////////////////////////////////
I have been thinking very seriously about changing my
policy to "100% satisfaction guaranteed." I know that
all my junk is described correctly, and the pictures are
adequate; so, my risk seems pretty low.
BUT, I worry about crazy people wanting to waste my
mental energy with unreasonable refund demands.
My other thought was to add some lingo to the listings
about "a restocking fee" on returned items.
In times of slow sales, I know it is important to make
sure the terms are customer friendly, but I just cannot
easily bring myself to change a policy that I have had
for so many years.
storm
If you accept a return for an auction item, ebay will refund you final value fee and allow you to relist at no charge, so you're out nothing there.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
I am surprised how card collectors are picky about scratched holders (rightfully so, mind you), while coin collectors could care less (from my experience anyway).
I have always complained about scratched holders when I receive them from a ebay purchase, but no one ever made things right or offered reholdering fees or the like. Never got anywhere with that complaint. Yet, I hear many people here get $5 credit.
BST: Tennessebanker, Downtown1974, LarkinCollector, nendee
<< <i>
I have always complained about scratched holders when I receive them from a ebay purchase, but no one ever made things right or offered reholdering fees or the like. Never got anywhere with that complaint. Yet, I hear many people here get $5 credit. >>
...and why do you think that is??
Who is going to give a $5.00 credit on a $16 card??
1955 Bowman Raw complete with 90% Ex-NR or better
Now seeking 1949 Eureka Sportstamps...NM condition
Working on '78 Autographed set now 99.9% complete -
Working on '89 Topps autoed set now complete