How would you, as an eBay seller, handle this situation?

ajaan

Tonight I sold these sets on eBay. The listing says I will only ship to the US and Canada. The winning bidder is in China. I will not ship to China.

WhiteTornado

I don't sell often. That being said, your "Ships To" section clearly states it's only the the US and Canada. I'm not sure what the proper protocol is. Isn't there some method by which eBay will allow you to relist your auction, since the winning bidder didn't follow the terms of the auction?

Aethelred

If the buyer pays you in a form you can accept and understands that the item is sent at his risk, go ahead and ship to him. If not, either relist or do a second chance offer.

ajaan

<< <i>If the buyer pays you in a form you can accept and understands that the item is sent at his risk >>


This can't be PayPal because that 'sent at his risk' is totally meaningless to PayPal. I have already had PayPal take money out of my account because a buyer in China said he never received the coin.

Aethelred

You need cash, check or money order. I understand there is a lot of US currency in China, do your best to bring some of it home!

ajaan

I sent him an email saying I would only ship to an US or Canadian addy. Shipping to China would be about $30 because of the weight of the items and Registered Mail is mandatory so I can track the package.

bidask

remind him of what your listing says

Aethelred

Get his money!

ajaan

<< <i>Get his money! >>


I would really rather sell it to the US underbidder for only $1 less. A lot less headaches.

Preussen

I have sold to several bidders in China with no problems, but as you stated, the risk IS always there & PayPal would likely side with the buyer in case of loss.

I can't help with your decision, but it seems you would be within your rights to void the sale & sell to the underbidder. Unfortunately, the buyer can still leave feedback.

For future reference, you can set your ebay seller preferences to block bids from ebayers registered in countries to which you do not ship.

Good Luck. - Preussen

ajaan

<< <i>For future reference, you can set your ebay seller preferences to block bids from ebayers registered in countries to which you do not ship. >>


How can I do this?

Preussen

<< <i>

<< <i>For future reference, you can set your ebay seller preferences to block bids from ebayers registered in countries to which you do not ship. >>


How can I do this? >>



I had to look for it again

Buyer/Bidder Management

Under Buyer Block Exemption List find buyer blocks and select (block) Buyers in countries to which I don't ship. - Preussen

WhiteTornado

Thanks for the tip. I just updated mine as well.

Preussen

<< <i>Thanks for the tip. I just updated mine as well. >>



- Preussen

ajaan

Do they give a list of countries to check off?

Preussen

<< <i>Do they give a list of countries to check off? >>



No, it goes by the countries you select to ship to when creating your listing. In many cases you must omit an entire continent (i.e. Asia). - Preussen

JamminJ

Either sell to the underbidder or have him mail US currency and gouge him enough on shipping to make it worth your trouble.

You can always demand a confirmed paypal address, that's how I get rid of unwanted overseas bidders.

newsman

<< <i>

<< <i>Get his money! >>


I would really rather sell it to the US underbidder for only $1 less. A lot less headaches. >>



Then go ahead and do it. The high bidder has no right to the lot under eBay rules.

Cruzi

I've sometimes made the mistake of bidding on lots that only ship to the US.

In most cases they have allowed me to pay via Direct Deposit or cheque and shipped anyway.

Stork

USPS
I guessed a pound for the weight.
Plus, Insurance, I'm guessing a couple dollars at most.

And NO PAYPAL to get screwed by.


Cathy


(BTW this is the list of countries excluded by DSI: Abkhazia, Afghanistan, Algeria, Angola (including Cabinda), Armenia, Azerbaijan, Bangladesh, Belarus, Bulgaria, Burma, Burundi, Chechnia, Congo, Cuba, Eritrea, Ethiopia, Georgia, Guinea - Bissau, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kyrgyzstan, Liberia, Libya, Mexico, Moldova, Nigeria, North Korea, OFAC Restricted Countries, Paraguay, Russian Federation, Rwanda, Seychelles, Sierra Leone, Slovenia, Sri Lanka, Sudan, Syria, Tajikistan, Togo, Turkmenistan, Ukraine, Uzbekistan, Yemen, Zaire, and Zimbabwe.)

theboz11

You are under no obligation to sell anything to anyone on ebay, Good bid or not. Ebay will do nothing if you refuse to sell it. I would just second chance offer, if you consider it a problem. I have sold to china on several occasions and purchased with no problems except slow delivery times.

SYRACUSIAN

(BTW this is the list of countries excluded by DSI: Abkhazia, Afghanistan, Algeria, Angola (including Cabinda), Armenia, Azerbaijan, Bangladesh, Belarus, Bulgaria, Burma, Burundi, Chechnia, Congo, Cuba, Eritrea, Ethiopia, Georgia, Guinea - Bissau, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kyrgyzstan, Liberia, Libya, Mexico, Moldova, Nigeria, North Korea, OFAC Restricted Countries, Paraguay, Russian Federation, Rwanda, Seychelles, Sierra Leone, Slovenia, Sri Lanka, Sudan, Syria, Tajikistan, Togo, Turkmenistan, Ukraine, Uzbekistan, Yemen, Zaire, and Zimbabwe.)



That's a lot of potential customers excluded.


Charging him $30 for shipping for this or any item is not reasonable in my opinion. Simply tell him that paypal is not an option and ask him to send you a Western Union money order (direct), or cash. I'd wait a few days before proceeding to the second chance offer, which might be refused afterall anyway.

MacCrimmon

<< <i>(BTW this is the list of countries excluded by DSI: Abkhazia, Afghanistan, Algeria, Angola (including Cabinda), Armenia, Azerbaijan, Bangladesh, Belarus, Bulgaria, Burma, Burundi, Chechnia, Congo, Cuba, Eritrea, Ethiopia, Georgia, Guinea - Bissau, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kyrgyzstan, Liberia, Libya, Mexico, Moldova, Nigeria, North Korea, OFAC Restricted Countries, Paraguay, Russian Federation, Rwanda, Seychelles, Sierra Leone, Slovenia, Sri Lanka, Sudan, Syria, Tajikistan, Togo, Turkmenistan, Ukraine, Uzbekistan, Yemen, Zaire, and Zimbabwe.)



That's a lot of potential customers excluded.


Charging him $30 for shipping for this or any item is not reasonable in my opinion. Simply tell him that paypal is not an option and ask him to send you a Western Union money order (direct), or cash. I'd wait a few days before proceeding to the second chance offer, which might be refused afterall anyway. >>




Hey, I don't see Greece on this list......

SYRACUSIAN

If it was, I wouldn't be in speaking terms with Cathy anymore.

ajaan

Without the Registered mail it will cost $16.50 in postage alone, not counting any packaging costs. The sets have a shipping weight of 2 lbs.

SYRACUSIAN

Hmmm, that should make up for the Cyprus set which went incredibly cheap in that lot.



$16.50 sounds better, have you emailed him yet?

newbiecollector

I missed your auction, I am not in the USA or Canada, so..............



















I didnt cause a problem


Hi Ajaan

ajaan

I sent him an email saying I will only ship to China if he has a confirmed PP addy (if he pays by PayPal) or if he sends Western Union MO or cash.

Dentuck

I think you're on the right track.

Your terms were clear, and you have the backup option of the Second Offer.

mojoman

I will only ship to a few countrys because of the customs rules ,there are alot of countrys that do not allow coins,currency and bullion,CHINA is on the list,my local post office acts like a customs agent.tells me you cant ship it there lol(you can get a list from them or online www.usps.com)
if you ship to those and you list the contents on the customs form and is against there laws, they can keep it and you will have the customer complaing to you they never got the item,I am having that problem now.I told the customer it was at there own risk,they said ok. but now they want a refund because they never got the item.I also had a customer from italy with a unconfirmed address pay for something thru ebay,I told him to update his paypal and he said he cant do it??? red flags going upso I gave him a refund .
It states on my ads That I will not ship to unconfirmed addys yet they still bid,win,pay And expect it
The whole SCAM is they use a credit card.from one country want it shipped to another then say they did not get it. and get a refund.
Paypal told me the same thing about blocking bidders from certain countrys. it is the best way to go . to be safe. MoJo

ajaan

Bidder doesn't want to pay the shipping amount.

coinpictures

<< <i>(BTW this is the list of countries excluded by DSI: Abkhazia, Afghanistan, Algeria, Angola (including Cabinda), Armenia, Azerbaijan, Bangladesh, Belarus, Bulgaria, Burma, Burundi, Chechnia, Congo, Cuba, Eritrea, Ethiopia, Georgia, Guinea - Bissau, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kyrgyzstan, Liberia, Libya, Mexico, Moldova, Nigeria, North Korea, OFAC Restricted Countries, Paraguay, Russian Federation, Rwanda, Seychelles, Sierra Leone, Slovenia, Sri Lanka, Sudan, Syria, Tajikistan, Togo, Turkmenistan, Ukraine, Uzbekistan, Yemen, Zaire, and Zimbabwe.)



That's a lot of potential customers excluded.
>>



Yeah... it is. But better exclude them than get caught holding the bag. There's a reason DSI excludes those countries: high rates of fraud, and/or unreliable mail services, and/or war zones.

I stick by DSI's list of excluded countries since that's the insurance company I use, but it's a good frame of reference even if you don't use DSI. I also have my seller preferences set to exclude bidders from countries I don't ship to (as referred to above), but unfortunately Ebay has it set by continent rather than country. What this means is that if I want to exclude China, I also have to exclude Singapore, Hong Kong, and South Korea.

However, given the absolute minefield that China is, both with respect to buyers and sellers, I don't mind the tradeoff. The vast majority of my non-U.S. business comes from Europe anyway...

nencoin

We started excluded all bidders from Asia with the exception of Japan about 5 or 6 months ago. It was the best decision we made, regardless of the number of potential customers we might lose. Many bidders from Asian countries were unwilling or unable to follow clearly stated auction terms. Before we started excluding such bidders, we had to put up with what Ajaan is going through on a weekly basis. And they all wanted to pay with Paypal (and there is no such thing as a Confirmed paypal address in China). And there's no way I'm shipping a $1000 coin to an Unconfirmed address in the U.S., much less China.

I would strongly encourage you to use the option to block bidders from regions to which you'd rather not ship. Occasionally we will get a message from a bidder registered in one of those countries, asking us to put him on a pre-approved bidder list for a specific item. We will sometimes accommodate them based on: 1) their feedback (have they dealt with notable U.S. sellers previously) 2) their ability to understand the terms of the sale 3) their ability to clearly communicate that understanding to us 4) their acknowledgment that payment must be made via check, money order, or wire transfer.

For this particular transaction, tell him he violated the terms of the sale and sell it to the underbidder. It's doubtful you'll get a negative...it's primarily the American bidders that are vindictive and overly-sensitive to and abusive of the feedback system.

Good luck!

Chris

Aethelred

<< <i>Bidder doesn't want to pay the shipping amount. >>



Then screw him, sell to the underbidder

SYRACUSIAN

That's some very interesting information Chris, thanks.


(and there is no such thing as a Confirmed paypal address in China).


The trouble with paypal is that there are no confirmed addresses anywhere outside the US with the recent exception of part of the UK. There is no way to convince paypal to have your address confirmed, no matter how many documents you send them. Let's hope that this problem will soon be fixed.



edited: the only way to have a paypal confirmed address is to own a credit card that's been issued in the US.

nencoin

Actually, the address can be confirmed in Canada, the UK, and Australia (we have Confirmed customers in all three of those countries). It does require some hoop-jumping for many of the customers in those places, but it can be done.

ajaan

We have both mutually agreed not to go through with the auction.

Aethelred

<< <i>We have both mutually agreed not to go through with the auction. >>



Very good!

tonyhar

As nencoin states you can have a Confirmed Paypal address outside the US if you jump through their hoops.
I have confirmed address and am a verified Paypal member here in the Isle of Man ( I had to jump through am extra hoop to the UK members but it has been worth it ).

58Flyer

I would just sell to him.