What to do with this buyer?

zef204 · August 15, 2006 11:23AM

OK, I just got this message from a guy. This was his first and so far only e-mail to me.

Could you please send my your mailing address so I can return some cards
Thanks

Then I see he inquired about my address thru eBay.

This is a link to the auction. I don't understand what could be possibly wrong after a scan that large.

I responded to him:

Can you please let me know what the problem is and and we can discuss a resolution.

This doesn't look good from the start.

wolfbear · August 15, 2006 11:26AM

No worries Zef, he's a good guy I've dealt with for years. For real!

VintageJeff · August 15, 2006 11:26AM

For a 2 dollar card???

2dueces · August 15, 2006 11:27AM

Hmmm. I can for the life of me see why he is returning a $2 card?
Is that the only card he bought from you?
I wouldnt worry to much till you hear from him again.

zef204 · August 15, 2006 11:28AM

<< No worries Zef, he's a good guy I've dealt with for years. For real!

>>

Then he's got real communication deficiencies. Is he a board member?

zef204 · August 15, 2006 11:29AM

He won 5 cards and the total with shipping is $30.

wolfbear · August 15, 2006 11:41AM

Paul's a good guy.

Can't imagine what's going on.
Maybe a crease or a trimmed card you missed.

Would have to agree with others though at this point.
He should be happy he got five nice vintage cards for $ 30 including shipping and move on with his life.

sfmays24 · August 15, 2006 11:45AM

zef,

IMHO... any amount $30 or less to rid yourself of a pest is the way to go.

Good luck!

Mike

RichG · August 15, 2006 11:48AM

Zef:
use some common sense and simply tell the buyer that you don't accept returns.
Rich

zef204 · August 16, 2006 12:05AM

I just got this response from thius guy:

<< They have to much were on the corners. >>

I don't possibly understand how this guy was not able to see the corner wear in the scan below. He won 5 of the cards in the picture.

And this is why I dislike selling raw cards. I show a huge scan, I notate any wrinkles, creases, stains, marks, etc.

larryallen73 · August 16, 2006 4:42AM

I would seriously just risk getting a neg and I would tell him to get a life. F' that guy. Serously. For now on you should also put in 20 point font that THERE ARE NO RETURNS. Good luck.

baseballfanatic · August 16, 2006 4:45AM

Another example of how people want to use Ebay as an approval service. Scans were fine and questions could have been asked in advance. People wanting PSA 9-10 quality cards for 2.00 apiece........

zef204 · August 16, 2006 4:46AM

<< I would seriously just risk getting a neg and I would tell him to get a life. F' that guy. Serously. For now on you should also put in 20 point font that THERE ARE NO RETURNS. Good luck. >>

If there was a crease or mark or wax that I missed I would gladly take them back. But with a scan this big, I mean come on. I still don't know what I am going to do.

XanaduNow · August 16, 2006 4:51AM

Zef, choo wanna me take care a dis?

poppie · August 16, 2006 4:56AM

He wanted Darrel Brewster not his other brother Pete????? You don't list a return policy. Why not? If you do not state one, nor "all sales are final", you leave yourself open to disputes and unwaranted returns.

zef204 · August 16, 2006 5:00AM

<< He wanted Darrel Brewster not his other brother Pete????? You don't list a return policy. Why not? If you do not state one, nor "all sales are final", you leave yourself open to disputes and unwaranted returns. >>

I know, I botched the name, but that is not what he has a problem with.

Rambler · August 16, 2006 7:08AM

I'd say no returns. You never threw out a grade on the cards that could be questionable, they were listed as what you see is what you get.

storm888 · August 16, 2006 8:14AM

My uncle gave me this free advice b4 I started
selling cards online..

1. Do not sell raw cards.

2. If you must violate rule 1, DO state a condition. eBay
and PayPal are helpless to intervene on issues of a
reasonable and minor difference of opinion between buyer and
seller regarding "condition." Lingo like "This card is in about
good condition," is bullet-proof. (Obviously, you cannot
say this if it is not "arguable to a third-party" that the lingo
was "substantially correct.")

("Lite corner wear and great color," is also a fun one, when
appropriate.)

Not stating any condition and telling eBay/PayPal that "the scans told
the story," will fail for the seller way more than half-of-the-time.

Conservative descriptions are the best defense against unwarranted
return requests.

All of my relevant sites say varieties of this: "All items are properly
described. There can be no refunds or returns." "If I make a mistake
in a describing an item, I will pay return postage and refund your
payment. Otherwise, all sales are final."

Failure to state a return policy will always be construed in the light
most favorable to the buyer, if eBay/PayPal are involved.

I believe that my return policy costs me business, but it eliminates
my having to deal with folks who want me to be an approval service.
Because I convert more than 75% of buyers to repeaters, they know
that I am not going to burn them AND they know that I do not do
refunds unless I make an error.

I have the same policy in the stores that have nothing to do with
cards. The used-clothing biz is particularly brutal on FB, but our
policies are the same regardless of the merch category.

I am sick of these bargain hunting bandits always looking for
something for $2.00 that they think is going to be worth $20.00.

I hate buyers....... and sellers.

storm

SoFLPhillyFan · August 16, 2006 8:22AM

The available scan is huge, I agree.

Perhaps though he missed the "Click on image to enlarge card" and viewed only the thumbnail pic.

On the other hand, most of the corners look OK.

Keith

Onlypsahockey · August 16, 2006 9:20AM

Zef,

Tell him to blow it out his azz!

The cards look great to me bro.

Bob C.

jmbkb4 · August 16, 2006 9:49AM

NO REFUND.

262Runner · August 16, 2006 10:18AM

Looks great to me for $2.00, are you kidding me? No Refund

Wizardsguildcards · August 16, 2006 10:40AM

You can take the no refund route, however if he paid with Paypal you are at the mercy of their return policy not yours.

packCollector · August 16, 2006 10:59AM

even though it sucks I would give the refund and move on. the only thing I would suggest is to list a condition in your listings , I have sold a lot of raw this way. if you don;t you will always get the guy wanting a psa 9 quality card for 1 and there is nothing you can do . you will get negged and it will hurt you in the long run.

Enigma · August 17, 2006 2:38PM

Zef

I think you should give him a full refund and also enclose a handwritten apology note. Sometimes we have to sacrifice a few bucks to make a new friend. That's what this hobby is all about.

your friend,
chump193

Stone193 · August 17, 2006 3:58PM

<< Zef

I think you should give him a full refund and also enclose a handwritten apology note. Sometimes we have to sacrifice a few bucks to make a new friend. That's what this hobby is all about.

your friend,
chump193 >>

zef204 · August 30, 2006 9:35AM

I don't believe this freaking guy!!!! I told him I would refund minus shipping. He said fine and sent the cards back. Imediately when I got them I refunded via Paypal. That was 8/21. Last night I get this e-mail, which coincidentally was right after I had auctions end that were from the same set as the cards he returned. I had him blocked so he could not bid.

Jordon Bass
You were going to credit my paypal account and know credit to date!
Advise ststus
Paul

My response within 5 minutes was:

Paul- I refunded your payment thru Paypal upon immediate reciept of the cards you returned. It was processed on 8/21 and the refund # is 3GX70648GF7035002. Please check August 21st on your paypal account and you will see the refund. Thanks and let me know if you still are unable to see it.

I didn't hear back. So around noon today I followed up:

Paul- I haven't heard back from you whether you were able to find the refund I issued. Can you let me know if you have found it? Thanks, Jordan

About 10 minutes ago I got this e-mail from him:

JORDON
i CHECKED PAYPAL AND MY BANK ACCOUNT AND HAVE NOT RECEIVED PAYMENT.
lET ME KNOW WHAT YOU FIND
pAUL

So I called Paypal and they show that it has been credited to his account. This was my response:

Paul- I just got off the phone with Paypal and they show the refund has been processed on 8/21 as I said. They said that if you baid with a Paypal balance or your bank account that the refund is in your paypal balance. If you paid with a credit card, the credit card company will have to show the amount refunded on your statement. If you want to call Paypal, the phone number is 1-800-854-1366 and the reference number to the refund is 3GX70648GF7035002. Let me know what you find.

This guy is going to neg me even though I did everything right. I think he was pissed off he couldn't bid on my cards and is creating a problem.

NewJerseyMeatHook · August 30, 2006 11:12AM

Send Haystack!

baseballfanatic · August 30, 2006 11:24AM

I had the same thing happen to my sister. I had to explain to her it was in her paypal balance because she kept looking for it to be credited to her bank account. Maybe that was the problem.........

SDavid · August 30, 2006 11:44AM

If you paid with a credit card, the credit card company will have to show the amount refunded on your statement.

That's probably where the confusion came from. I received a refund from a cc purchase and it wasn't readily apparent that my credit card had been credited. However, after a brief period, the credit showed up on my online cc statement. I never bugged the seller about it, though.

What to do with this buyer?

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