Customer service; Surprise
fdnyladder7
Posts: 293
A letter I rec'd from PSA this AM in reference to a badly damaged T3 that initially was rejected by grading due to damage;
Thank you for contacting customer service. This has already been taken care of. You did not get a quick response because I needed to email Joe Orlando for permission to holder this card. Once I received a response from Joe, I needed to take your card down for a second authorization. I then walked your card through personally for holdering as authentic only. They were hesitant to holder the card because of the condition of the card. I did however manage to get the card holdered and delivered it to shipping to be sent out. Thank you for your patience.
Thank you,
Thank you for contacting customer service. This has already been taken care of. You did not get a quick response because I needed to email Joe Orlando for permission to holder this card. Once I received a response from Joe, I needed to take your card down for a second authorization. I then walked your card through personally for holdering as authentic only. They were hesitant to holder the card because of the condition of the card. I did however manage to get the card holdered and delivered it to shipping to be sent out. Thank you for your patience.
Thank you,
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