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Wrong back cards

Can anyone tell me if PSA will grade wrong back cards. I sent a 41 Playball Lefty Gomez in and they did not grade it saying there was no holder available and I got the standard voucher. Obviously they have holders for 41 Playballs. The card is a little oversized, but they still could have used the dreaded condom holder. I am guessing that they just don't grade wrong back cards. Anyone know? I called customer service and got no answer. The rep was clearly little more than a receiptionist. Thanks.

Damian
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