How long do you wait before filing an Unpaid Item Dispute?
Kurtman9
Posts: 553
This is the 2nd unpaid item I've had in the last month or two and I'm getting a little tired of it.
61 Mays AS
Item closed 6/11, invoice sent to buyer same day. On 6/26, I sent buyer email asking for status of payment. He resonds next day and says he's had death in family and his paypal has been "down". He says he'll send payment via priority mail on 6/28. After checking my PO Box again today, 7/6, still no payment.
So, it's been 25 days and still no payment. Would you go ahead and file the Unpaid Item Dispute now or give the buyer more time?
61 Mays AS
Item closed 6/11, invoice sent to buyer same day. On 6/26, I sent buyer email asking for status of payment. He resonds next day and says he's had death in family and his paypal has been "down". He says he'll send payment via priority mail on 6/28. After checking my PO Box again today, 7/6, still no payment.
So, it's been 25 days and still no payment. Would you go ahead and file the Unpaid Item Dispute now or give the buyer more time?
Collecting Vintage Baseball.
My ebay listings
My ebay listings
0
Comments
Actually Ebay has no policy on that, under most cases you cannot file for 7 days after end of auction and you have up to 45 days.
I usually wait 10 days myself, but have been known to do it on day 7.
The only problem with placing a report means that you will probably never get your money.
Actually I have found many pay when you file had one the other day that I waited 14 days to file next day she said check was in the mail. recieved the payment Monday for the item.
Rich
Remember..we as dealers take Ebay ALOT more serious than the rest of the world...
I never file until the last possible moment...give the people the benefit of the doubt...
Maybe there was a death...YES...paypal WAS indeed down for 2 days in that period....there's always computer problems...email getting sent into spam folders...
file it if it gets close to the end of the 45 days....
Just my 2 cents
Thats you, most dealers do not do this. To me if they do not pay then that means I have to sit on that product. I do not like wasting my time listening to their "excuses."
going after people after just 10 days..well..in my book..that's just petty...and as a buyer I'd never be back. If that's ok with the seller..then so be it....but you'd be leaving $$$$ on the table...
Like I say..most dealers take it WAY too serious...
If you're a full time dealer and the guys taking food out of your kids mouth...then get after him after a couple weeks..
If you can't live a few extra days without the $$$..then maybe you've got bigger problems than a slow payer.
If he doesn't pay..then that's why the system is there in the 1st place.
It just amazes me what little patience people have these days. There's bigger things in life to worry about...
Also, I've had buyers email me on the 6th day letting me know that they will mail the payment soo. I'll reply back (especially if I'm in a bad mood) that they better hurry and send it via overnight express mail as they only have 1 day left per my auction rules.
Rich
edited to add: My listing stated the following: "Payment is requested within 10 days of auction end."
My ebay listings
I would never buy from someone who dictates 7 days...
This goes to prove my point that some dealers just don't get get it....trust me you're pushing away more bidders than you're attracting!!
Just because YOU sold something...and think it's important...don't think that every buyer feels the same way. IF they aren't going to use paypal.....how many people have time in their days to run right out to the post office?? some people only go once or twice a week....throw in weekends and Holidays...some mail takes 5 days to get cross country..
7 days is rediculous.....10 is fair...but can still be a stretch...
I have some customers that wait 2-3 weeks until many items are bid on....
All in all....in 9 years on Ebay...I have had only 2 people not pay me in several thousand transactions...never had a neutral....never had a negative....and provide customer satisfaction. I've been 100% since day 1....
It just seems funny to me that all these people with "my rules this...and my rules that"..and..."can you beleive this guy neg'd me??"....well it goes to the new mentality of dealers
...you reep what you sow....
If he pays...you will probably never see him again...
If he doesn't..you get the credit and still have an awesome card to sell again....hopefully for more the 2nd time around...
You really can't lose either way....just in frustration...
Sorry that is the oldest excuse in the book.. I can guarantee if you check the buyers history he has been bidding through the whole time, probaly even won the same item for a cheaper price.
I get that excuse about 2 or 3 times a month and 95% of the time when I look into their history I find where they got the item cheaper or went on a spending spree.
history
As far as I'm concerned waiting 7 days for payment is long enough. With this said, I either start my auctions with the first bid equaling the lowest amount I will take for the item in question, or start my auctions with a high buy it now/pay for it now fixed price and lower the price every 24 hours until my item either sells or I hit my minimum sell point.
The bottom line....All I need is one bid to sell my item and 7 days of waiting for payment is long enough.
Rich
Your right, when I file a UPI on a buyer I automatically add them to my BBL.
I don't see where it builds repeat customer at all. Most buyers pay within 48 hours when Paypal is used and 7 days is plenty of time. All waiting does is teach bad buyers that it is ok to ignore a sellers terms and they continue to try to do this. Filing sooner gets them off Ebay faster in many cases and makes way for buyers who will pay.
there was a death in his family."
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As much "death" as ebay buyers and sellers experience in their
families, it makes me think that ebay will soon be a goner because
everybody is "getting dead."
storm
Steve
I guess it depends on what you sell to as to if you have the luxury of waiting or not, since I deal in mainly modern cards and new items, many time my first listing is the highest I will ever get for the item. To me time is money if I am wasting my time sitting on an item because the numpty refuses to pay then he is costing me more money.
Bottom line if it is in your listing to start with the buyer has no right to not follow the terms once the auction is over. He agreed to those terms when he placed his bid.
[i}As much "death" as ebay buyers and sellers experience in their
families, it makes me think that ebay will soon be a goner because
everybody is "getting dead."
I agree, as I showed in my link of this buyers bid history there is nothing to indicate that there was a death in his family that kept him from bidding on items, so why was he not able to pay??
I will pick my battles...a public forum isn't the place to make a fool of yourself.....oohhhh wait......
but it is not the end of the world if they
do not. I always pay as soon as I am
finished buying something; sort of like
I do when I go to a real store.
Because I only take PayPal, I do not have
to wait for the mail to bring checks. I am
sure I lose some sales, but I do not
really care. Most buyers WANT to use
PayPal, anyway.
Because the price of gas is high, I do
not like to make trips to the PO just to
mail one or two items. Slow payers can
really mess up my "mailing schedule"
and cause extra PO runs.
I have not sold much in the last month,
but everybody has been paying pretty
fast. I seldom have to send more than
one invoice; seems like most folks pay
within a few hours.
I do not put any "time-to-pay rules" in the
listings, and I have only had one buyer
totally fail to pay in three-years.
storm
My registry sets
I give you guys credit for the simple fact that since you disagree with anyone who says that "payment due within 7 days of auctions end".....you guys are smart enough not to even bid. However, what gets me firing missiles at people is when they read and know my auction rules but decide that these rules don't pertain to them.
Rich
I too have it clearly stated in my listings that payment must be recieved in 7 days. I don't like buyers telling me what they are and are not going to do after they bid. They bid, they agreed to your terms. PERIOD END OF STORY..
Excuses are just that. I do not see where letting them wait increases repeat bidders one bit and to thin it does is just crazy in my opinion. All it does is teaches lazy buyers that they can try to take advantage og sellers.
Time is money and I don't like to waste mine.
I will stick to my comments that you are probaly one of those who whines and cries when an item is not delivered in 3days after you pay. So again do us all a favor and post your ID so I and others can block you.
another advanced collector just took 2 1/2 weeks and I have 1 open item at almost 3 weeks right now from a major player collector.
I won't file a NPB unless it is absolutely necessary since if I do they will probably never bid with me again.
I have also noticed that alot of the bigger spenders pay by check so it takes a little longer and is easier to slip through the cracks.
if it is from a low feedback bidder , I give them 10 days with no communication or as long as they need if they are in contact with me
Rich
Hypothetical question Rich.
You sell a card and get top dollar for it. Say, it is a 100.00 card and you get 250.00. Guy sends out payment on day 3, post office is slow to deliver it. Money arrives on day 10. Do you on day 8 cancel the transaction?
Reason I do not agree with a 7 day standard is simply not enough time is being allowed for delivery, especially if an auction ends on a Friday nite and you have a Holiday in there as well. Or do you mean 7 business days?
IMO 10 days is sufficent.
So Rich what do you do in the above case?
Steve
edited to add: Lokking at the buyers history I see that he spent almost the same amount on a 58 Mays and perhaps that is where his money went?
In all honesty, I understand that the post office can be slow. With this said, even though I'll start the NPB process after 7 days, I'll give some leverage to the buyer (regardless of selling price). What irks me is the buyer who finally gets around to mailing the payment on the 6th day.
Rich
Rich
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
I buy and sell baseball related items as a hobby. With this said, I don't need the money because I already have a full time job. As a buyer I either pay via paypal or send payment within 48 hours of winning an auction. When I'm the seller, I expect the same from the buyer that won my auction (screw the.... "I don't care how long it takes to get paid as long as I finally get paid" theory because to me it's all about the principle). The key and since this is important I'll repeat.....THE KEY is that I make my policy VERY clear within my auction description and any buyer that either doesn't agree with it or can't follow it (for whatever reason) should have enough common sense not to bid.
The bottom line.....
when a buyer wins one of my auctions I expect him to follow the rules I outlined within my auction description. If this person disagrees or can't follow my rules, He should not have placed a bid to start with. This is simple stuff.....isn't it?
Rich
<< <i>Stat do you honestly think I care if you saw it or not?? I will repost if you like..
I too have it clearly stated in my listings that payment must be recieved in 7 days. I don't like buyers telling me what they are and are not going to do after they bid. They bid, they agreed to your terms. PERIOD END OF STORY..
Excuses are just that. I do not see where letting them wait increases repeat bidders one bit and to thin it does is just crazy in my opinion. All it does is teaches lazy buyers that they can try to take advantage og sellers.
Time is money and I don't like to waste mine.
I will stick to my comments that you are probaly one of those who whines and cries when an item is not delivered in 3days after you pay. So again do us all a favor and post your ID so I and others can block you. >>
Kind of arrogant of you to assume others will want to block him just because you would choose to do so. I have seen no reason to block him at all.
Minnie Minoso Master and Basic
1967 Topps PSA 8+
1960's Topps run Mega Set
"For me, playing baseball has been like a war and I was defending the uniform I wore, Every time I put on the uniform I respected it like the American flag. I wore it like I was representing every Latin country."--Minnie Minoso
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
Sure I'm going to start the NPB process after 7 days. This doesn't affect the buyer at all, but what it does do is set myself up to get my final ending fees in another 7 days if the buyer doesn't come thru (even though the buyer has all positive feedback it only takes one day for any person to turn bad). Like I said earlier, I can handle waiting a couple of extra days because of the USPS being slow, but I can't handle a buyer emailing me on the 5th or 6th day telling me that the are finally doing to mail the payment (unless they are overnighting it).
I'm not sure what you are disagreeing with.......I lay out my ground rules and make them crystal clear. If you as a buyer disagree with them then simply don't bid. Like I also said earlier....simple stuff isn't it?
Rich
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
If you as a buyer disagree with them then simply don't bid."
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In my time selling on eBay, I have found that
the people I WANT to deal with do not need
a bunch of "common sense" rules posted in
listings to "make them behave." I have had
some really "high-type" buyers, and I would
be insulting them if I posted elementary
instructions/rules.
As a buyer, intending to pay immediately, I
feel uncomfortable dealing with sellers whose
"rules" indicate that they have had problems
collecting payments from other buyers; that
may not be a "rational feeling," but I know
that MANY buyers feel the same way.
I always pay and I always get paid, and I
have never felt the need to go beyond the
"friendly" phrase in the invoice box:
"Prompt PayPal Payments Are Best."
storm
I don't know if you ever list with BIN, but in an earlier thread, a seller refused to complete the transaction saying he made a mistake by putting in a price that was too low.
Your policies are clearly stated and while I think they are too strict, you have every right to set them.
The auctions that rub me the wrong way are the "immediate payment required" listings. I will always pass on those. The buyer is sending their money trusting that you will follow through, so the risk is theirs, I would cut them a little more slack.
Just curious.
Joe
P.S. I have sold on eBay also and must admit some buyers don't seem to know how to read. I chose not to accept personal checks, listed it that way BOLDLY in the item description, and still got them. I did not relist item, however, I returned check and then had to wait for a money order.
also, I received payment today that was almost 3 weeks old from the top player collector I told you about. if I sent him a NPB on day 7 , I doubt he would bid with me again.
the ultimate goal is to have more bidders on your auction to get more money in your pocket. hardfast rules and pi$$ing people off will only cost you money. it is great to say in principle , someone should pay in 7 days or they are getting a NPB but personally I want the charlie merkels and don spence's of the world bidding on my auctions and I don't want to pi$$ them off because of a simple mistake or oversite causing them not to bid with me again
So, refresh my memory?
If I make a purchase and choose to pay by check - I still have to check out and an email will go to the seller that I plan to send a check by mail.
At that point in time - the seller has to give the buyer time to write a check or get a money order - mail it and wait for it to be delivered to their doorstep.
That's gonna take quite a few days.
Now, I will tell you that when they don't accept Paypal, I believe sandiegowill discourages it - out of courtesy, I email them that the check went out on "this date" - that way they know I'm on top of it.
mike
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Absolutely.
Sellers are not doing buyers "a favor" by
"allowing" those buyers to shop/bid.
I always feel fortunate when somebody buys
something from me. There are lots of places
buyers can go, and I do not want to do anything
to run them off without cause.
Clearly, a sale is not a sale until it is paid, but
pushing good - or potentially good - customers for
fast payment is a recipe for lost customers.
I learned long ago not to expect folks to do what
I do. Just because I pay for stuff immediately, does
not mean that I should expect the same kind of
treatment when I am selling; I appreciate prompt
payments, but I am not going to be mean to a
customer when they do not behave exactly as
I do.
Rich folks can get busy and be slow to pay, and poor
folks can be slow to pay because they have to wait
for their next paycheck. Just not important enough
to run either one of them off because I have to
wait a bit.
"Prompt PayPal Payments Are Best."
storm
If I make a purchase and choose to pay by check - I still have to check out and an email will go to the seller that I plan to send a check by mail.
At that point in time - the seller has to give the buyer time to write a check or get a money order - mail it and wait for it to be delivered to their doorstep."
/////////////////////////////////////////////////////////////////
Yup.
The post sale email puts their minds at ease and
lets them get the package ready so they can send
it fast when they get the MO.
Many of my "no-PayPal" sellers just send me the stuff
as soon as I buy it. (I would not recommend that any of you
guys try that at home.) However, it has certainly made
me loyal to "my favorite sellers." I have done it a few times
for my buyers, because I did not want to have to make an extra
PO run when they finally paid; no problems, yet, but not
a good habit.
storm
Afew points.....
1)Paypal sends an invoice to all winners of my auction. I specifically state that it is important to email me if you are mailing payment so I won't start the NPB process after the 7th day.
2)Storm:
The problem I have with the word "prompt" is that the buyer and myself may have a different definition for the world. When I say payment is due within 7 days........this time frame means the same to everyone.
3)JoeBan:
I list most of my auctions with a buy it now option. As a matter of fact, the only way I won't make immediate payment required is if I'm selling something that is over $2,000. As far as I'm concerend, if someone wants to buy it now they should be ready to pay for it now. Try calling Sears, Pennys, or any retail outlet and tell them that you want to place an order but pay later. Futhermore, If I made an obvious mistake and listed an item too low, I would NOT honor my mistake. As a buyer, I would not push another seller to honor a obvious listing mistake with regard to price either.
4)Storm:
Regarding the comment that "the ultimate goal is to have as many people as possible bid on your auctions". This is not always true, especially the way I run most auctions. I generally start my auctions with a high fixed buy it now/pay for it now price. I'll keep lowering my price everyday until my item sells or until I hit my minimum bid price. With this said, all I really need is one bid. I'm not a big fan of starting an auction for 99 cents if I really want a minimum of $125 for my item.
Rich
But as a seller...
Don't you consider the FB rating of the buyer - if you have someone with 4 to 500 transactions and 100%, I think I would be patient until proven otherwise?
mike
It's like walking into a nut house and trying to explain to a patient why they are there...
"You're crazy"....
"No, I'm not.."
"yes you are.."
"no, I'm not.."
With that said...anyone who wants to block me as a bidder..because of a board dispute...please do!! I'll probably never see your auctions anyways...
Besides, I always pay with paypal IMMEDIATELY after the auction with paypal....or the next day with money order....so if you're going to block good bidders and payers like that...
AGAIN....."You're crazy"
I'm not sure why anyone would want to block you just because you don't agree with their selling tatics. However, I sure hope you're smart enough not to bid on an auction if you don't agree or won't follow the seller's ground rules.
Rich
if you don't agree or won't follow the seller's ground rules."
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Yup.
A few years ago, I found a great seller who had some of the funniest
"terms and conditions" that I had ever heard of. They made me laugh
to read them, because they were written with a sense of "kidding on
the square." While I would NEVER say the stuff he wrote in his listings,
I knew that his pain was born of experience. I agreed to his terms -
all common sense stuff, but really harsh - and he became my fav-seller.
storm
I have no problem with anything you've said here and I appreciate you providing your candid opinion on this subject. I learn good information every day from folks on this board and I use that information to hopefully improve my buying, selling and collecting experiences. I, for one, will not be blocking you and in fact, I think I've bought some of your stuff in the past with great satisfaction.
As far as the transaction that I originally posted about here, I filed the Unpaid Item Dispute two days ago (have not had a response yet). In addition, I did block the bidder from my future auctions as I don't need business or bids from a buyer who can't pay in 27 days and running now (and most likely gave me a bs response regarding not being able to pay due to a death in the family when he continued to bid and win items the entire duration).
Kurt
My ebay listings
Like I had said...I'd file on this guy now too...27 days is enough for a high end card...if he pays...you're all set...
If he doesn't...you get your fees back....and still have a sweet card to sell again...can't really lose....only in time and patience...it's frustrating!!