Leaving shipped dates on feedback

tennesseebanker

I have got into the habit of leaving shipped dates on the feedback I leave for buyers. This helps me keep up when I mailed the item and I think it is reassuring to the buyer. I ship through Paypal, and I know they also send the buyer a notification when I create the label for the package. Does anyone else think this is a good idea or could this lead to problems ??

gosteelers

TN,
Great idea. Maybe because I do it all the time myself when I sell stuff! I wish everybody would do this for items I buy. It's nice to know when your item goes out. This way, you don't have to nag the seller by sending e-mails...

Mark

halosfan

TN,

I do that as well. I find it helps my feeble memory

chaz43

<< <i>I have got into the habit of leaving shipped dates on the feedback I leave for buyers. This helps me keep up when I mailed the item and I think it is reassuring to the buyer. I ship through Paypal, and I know they also send the buyer a notification when I create the label for the package. Does anyone else think this is a good idea or could this lead to problems ?? >>




I don't leave a ship date whenever I sell something and it isn't often that I sell something. I have found that if you leave positive feedback and ship date ahead of the buyer, you are at their mercy if they neg you. It makes the buyer think twice about leaving a neg because he or she knows ( yes I said she) that I will respond with a neg. chaz

Goodsport40

Great idea. The more you can do to show appreciation can't hurt.

Robert

tennesseebanker

Chaz, I see your point, However, If a buyer has got it in thier head that they want to neg you they are going to anyway. usually, most sane buyers will e-mail if they have had a problem and the buyer and seller can work it out before it comes down to a neg. If they leave a neg you always have the option of responding, which in a lot of cases can make the buyer who left the neg look foolish. I havent received a neg yet, and unless the usps just absolutely screws up something or the buyer is mildly retarded, I shouldnt.

Wizardsguildcards

I have got into the habit of leaving shipped dates on the feedback I leave for buyers

Never leave feedback for buyers until they give it to you.. The buyers obligation to the transaction does not end when they pay. If they end up filing a complaint with Paypal does this make the transaction positive?? Even if you win the chargeback I think others need to be warned.

Feedback is overrated anyway.

zef204

<< <i>It's nice to know when your item goes out. This way, you don't have to nag the seller by sending e-mails... >>


Yeah right. There are buyers out there that will nag no matter what.

I had a guy e-mail me 3 days after the auctions end and ask:

WHERE ARE MY CARDS!!!!!


I almost flipped my lid.

tennesseebanker

I agree Zef some buyers are impossible to please and some are just downright scammers. But what you descibe is exactly what I am trying to avoid, it helps me go back and see when I actually shipped the item. I have been thinking about putting delivery confirmation #'s on feedback as well.

montanafan

i'm with wizardsguild on this one.. no feedback until the buyer leaves it first unless it's a repeat customer you're comfortable with.. it's the only way sellers can protect themselves against feedback extortion.

say you mail them their card and they lie and say they didn't get it... give me my money back or i'll negative you.. send me more stuff or i'll negative you.. the more you value your feedback score, the more of a target you become.. if you already left feedback, you can't even return a bs negative feedback at that point.. you are wide open to whatever they want to do, and can't even make a response. I've seen it happen dozens of times where someone has left positive feedback for a buyer, then been SCREWED SILLY by that very same buyer because the seller made the big mistake of leaving feedback first and the buyer took advantage. And leaving feedback only after you receive feedback is IMO one of the very easiest ways sellers can protect themselves from the multitudes of scumbags that are on ebay.

i never ever give feedback until i have received feedback. As a seller, I feel you can't really give "feedback" on a whole transaction until that transaction has been completed by the buyer leaving feedback anyway. They could be a fast payer AND a thief, feedback assassin, extortionist, or whatever else.

Whatever you do, be careful.

chaz43

<< <i>i'm with wizardsguild on this one.. no feedback until the buyer leaves it first unless it's a repeat customer you're comfortable with.. it's the only way sellers can protect themselves against feedback extortion.

say you mail them their card and they lie and say they didn't get it... give me my money back or i'll negative you.. send me more stuff or i'll negative you.. the more you value your feedback score, the more of a target you become.. if you already left feedback, you can't even return a bs negative feedback at that point.. you are wide open to whatever they want to do, and can't even make a response. I've seen it happen dozens of times where someone has left positive feedback for a buyer, then been SCREWED SILLY by that very same buyer because the seller made the big mistake of leaving feedback first and the buyer took advantage. And leaving feedback only after you receive feedback is IMO one of the very easiest ways sellers can protect themselves from the multitudes of scumbags that are on ebay.

i never ever give feedback until i have received feedback. As a seller, I feel you can't really give "feedback" on a whole transaction until that transaction has been completed by the buyer leaving feedback anyway. They could be a fast payer AND a thief, feedback assassin, extortionist, or whatever else.

Whatever you do, be careful. >>





DITTO........ chaz

ColleSystem

If you use the automated shipping feature through pay pal, the actual auction details are updated with the shipping information.

-Scott

Elemenopeo

As a seller, I used to only leave feedback after the buyer did -- for the usual reason that I'd want a buyer to have to at least think twice about leaving me a negative. It has become clear, though, that a lot of buyers take it as an affront if a seller doesn't leave feedback upon payment, and I can understand that, too. But whether they're right or wrong to be offended doesn't matter to me, really. I'd just like to keep as many buyers as happy as possible and coming back to buy more cards.

So, four or five months ago, I switched to a case-by-case basis. I check every buyer's feedback first. If they're very new or make a habit of leaving negative feedback for sellers, I'll wait to receive their feedack before leaving any for them. Otherwise, I leave feedback upon payment. So far, so good. I'm still at 100%.

.

gosteelers

Leaving feedback upon payment from the buyer is the right thing to do, IMO. When you start becoming 'defensive' right off the bat all the time, you come across as shady. Once again, IMO...

Mark

tennesseebanker

The "when to leave feedback" has been talked about many times on these threads. I didnt mean for this to turn into one of those. It seems that leaving feedback before or after is a matter of personal preference, and you should do what suits you best. I have always left my feedback after the buyer pays, or as close as possible, It has worked for me, Still at 100%. As long as it continues to work well for me doing it this way, i will probably continue to do so.

storm888

I leave fb when the item ships. This, most of the time, prevents
customers from bothering me with delivery-time questions.

In order for my eBay activities not to lose "too much" money, I need
to spend as little time as possible on "direct communications" with
buyers. For me, the eBay sales model needs to look as much like an
old-fashioned mail-order operation as possible; collect the money,
ship the item, and move on quickly.

Leaving fb first, may or may not lead to problems, but it saves me
time. I have noticed that MANY buyers do not leave fb when they
have received fb first.

storm

montanafan

and of course, if a buyer emails you before you've left feedback and asks you to leave it, you can probably leave it at that point provided their feedback isn't a red flag... the case-by-case basis described above is also a smart way of handling it. If they have low or negative feedback, i don't trust them and they have to leave fb first or they get none. Simple as that. I might alienate a customer that way, but it will only be a noobie if i do, and there's millions of buyers on ebay.

BTW - if i'm not mistaken, ebay policy says the buyer leaves fb first, when the item is received. If you feel more comfortable exposing yourself to unnecessary risks, well that's your business and i wish you luck.

zef204

The problem with shipping through Paypal is that when they check the conf # through USPS it says:

The U.S. Postal Service was electronically notified by the shipper or shipping partner on June 22, 2006 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.

I have had buyers not believe me that it actually was shipped because they couldn't get a status other than the above.

Some people just plain suck and will not be pleased no matter what you do.