Buyer backs out of deal for $520 Unconfirmed address...
EagleEyeKid
Posts: 4,496 ✭✭
Well, I'm really PO tonight. I finally sold my GAI lot of hockey cards that I posted on here about a week ago. This buyer has bought from me before (twice) and never any problems. Tonight I get an email stating that he has an unconfirmed address but wants to pay with Paypal. Although he resides in MI, his place of work is in Florida and he's there (FL) most of the year and if it's okay to ship to his work? He states that he wouldn't be back home in MI until the end of July. Link to auction (add to block list)
Here are the emails:
(his)
>>Hi Bryan, Id liked to use paypal to pay for the auction I won, however my address is not confirmed due to the fact I live in Michigan but work in Florida for most of the year. I do have a confirmed address in Michigan however I will not be there again until the end of July. If you would check my feedback Ive had no problems with sellers sending there cards to me in Florida. If you need to contact me via a phone call my number is xxx-xxx-xxxx after 7pm eastern. Thank you and let me know asap Shannon<<
(my reply)
>>Shannon, I'm sorry but there's no way I can accept the payment from a NON-CONFIRMED
address; especially with the amount involved. Anything under $20 and it would be okay;
but not for this much regardless of feedback. You're going to have to send a money order
or a personal check (which I'll wait 10 business days to clear), and I'll ship it anywhere you want. I already have this box wrapped up securely and ready to go. Get back to me. I really need this money to pay for new product. Thanks.
Bryan<<
(his reply)
>>Bryan, I should have read your auction more carefully, unfortunately the only way I can pay for this item is with paypal. I buy and sell and thats how I make money to purchase cards. My money is in paypal let me know what you want to do I'm truly sorry about the mix up Shannon<<
(my final response)
>>Well I'm sorry too. Everything was stated clearly. I've shipped to your confirmed address before when you bought from me before. The package would be there for you or have whoever at your household ship it to your Florida work. Unfortunately you just wasted my time, fees, and I'm pretty upset right now. I will file for my FVF credit within 7 days in which you will receive a non-paying bidder strike and then post appropriate feedback. I will also share this story/incident with the collector's board for buyers & sellers on Ebay and also on the Collector's Universe forum. Thanks for nothing.<<
I'm trying to think of the perfect neg to give that is clear and to the point at the same time explaining the situation......any ideas? I could care less about retalitory neg.
Here are the emails:
(his)
>>Hi Bryan, Id liked to use paypal to pay for the auction I won, however my address is not confirmed due to the fact I live in Michigan but work in Florida for most of the year. I do have a confirmed address in Michigan however I will not be there again until the end of July. If you would check my feedback Ive had no problems with sellers sending there cards to me in Florida. If you need to contact me via a phone call my number is xxx-xxx-xxxx after 7pm eastern. Thank you and let me know asap Shannon<<
(my reply)
>>Shannon, I'm sorry but there's no way I can accept the payment from a NON-CONFIRMED
address; especially with the amount involved. Anything under $20 and it would be okay;
but not for this much regardless of feedback. You're going to have to send a money order
or a personal check (which I'll wait 10 business days to clear), and I'll ship it anywhere you want. I already have this box wrapped up securely and ready to go. Get back to me. I really need this money to pay for new product. Thanks.
Bryan<<
(his reply)
>>Bryan, I should have read your auction more carefully, unfortunately the only way I can pay for this item is with paypal. I buy and sell and thats how I make money to purchase cards. My money is in paypal let me know what you want to do I'm truly sorry about the mix up Shannon<<
(my final response)
>>Well I'm sorry too. Everything was stated clearly. I've shipped to your confirmed address before when you bought from me before. The package would be there for you or have whoever at your household ship it to your Florida work. Unfortunately you just wasted my time, fees, and I'm pretty upset right now. I will file for my FVF credit within 7 days in which you will receive a non-paying bidder strike and then post appropriate feedback. I will also share this story/incident with the collector's board for buyers & sellers on Ebay and also on the Collector's Universe forum. Thanks for nothing.<<
I'm trying to think of the perfect neg to give that is clear and to the point at the same time explaining the situation......any ideas? I could care less about retalitory neg.
0
Comments
<< <i>Well, I'm really PO tonight. I finally sold my GAI lot of hockey cards that I posted on here about a week ago. This buyer has bought from me before (twice) and never any problems. Tonight I get an email stating that he has an unconfirmed address but wants to pay with Paypal. Although he resides in MI, his place of work is in Florida and he's there (FL) most of the year and if it's okay to ship to his work? He states that he wouldn't be back home in MI until the end of July. Link to auction (block this a-hole)
Here are the emails:
(his)
>>Hi Bryan, Id liked to use paypal to pay for the auction I won, however my address is not confirmed due to the fact I live in Michigan but work in Florida for most of the year. I do have a confirmed address in Michigan however I will not be there again until the end of July. If you would check my feedback Ive had no problems with sellers sending there cards to me in Florida. If you need to contact me via a phone call my number is xxx after 7pm eastern. Thank you and let me know asap Shannon<<
(my reply)
>>Shannon, I'm sorry but there's no way I can accept the payment from a NON-CONFIRMED
address; especially with the amount involved. Anything under $20 and it would be okay;
but not for this much regardless of feedback. You're going to have to send a money order
or a personal check (which I'll wait 10 business days to clear), and I'll ship it anywhere you want. I already have this box wrapped up securely and ready to go. Get back to me. I really need this money to pay for new product. Thanks.
Bryan<<
(his reply)
>>Bryan, I should have read your auction more carefully, unfortunately the only way I can pay for this item is with paypal. I buy and sell and thats how I make money to purchase cards. My money is in paypal let me know what you want to do I'm truly sorry about the mix up Shannon<<
(my final response)
>>Well I'm sorry too. Everything was stated clearly. I've shipped to your confirmed address before when you bought from me before. The package would be there for you or have whoever at your household ship it to your Florida work. Unfortunately you just wasted my time, fees, and I'm pretty upset right now. I will file for my FVF credit within 7 days in which you will receive a non-paying bidder strike and then post appropriate feedback. I will also share this story/incident with the collector's board for buyers & sellers on Ebay and also on the Collector's Universe forum. Thanks for nothing.<<
I'm trying to think of the perfect neg to give that is clear and to the point at the same time explaining the situation......any ideas? I could care less about retalitory neg. >>
Uh, why doesn't he just withdraw the funds from his Paypal account and send you the MO?
Exactly! There are a lot of things he can do. I smell either a potential scam brewing or just a stupid lazy ass. Buyer's remorse?
Too bad it was not suggested. Then you would have
known for sure if he was acting in good faith.
storm
storm
<< <i>I did do a second chance offer to the 2nd bidder. Hopefully he'll say yes to it. I gave it 3 days. Hopefully he'll take it. I'm going over to the Beckett hockey board and posting his name there too.....unfortunately I have no alcohol in the house....I need a drink. >>
Here here on the topic of adult beverages. One thing that might help would be to email this entire correspondence to the underbidder, lest he think the high bidder was a shill.
Either way, it bites.
HOF SIGNED FOOTBALL RCS
It's still the same.
Hopefully this will be resolved. I talked to the guy later on tonight and we may come to a compromise. He did sound sincere and wants to work it out. I'll know in the next couple of days.
There were plans of relisting it with a few buck lower than what it ended at which is my last resort.
Bryan -
If he lives in South FL I may be able to help. I travel all over the area for business and would be happy to make sure the package gets to him safely, or not if he is scamming you.
PM me if needed.
Keith
<< <i> I added a suggestion if he can paypal me now and I would send it to his home (confirmed address) address near or close to his return in late July or he can just tell me when to ship it. >>
You're not covered against chargebacks if you don't ship within 7 days. If you guys agree to that option ask him what you should ship to his house that his girlfriend can sign for (sig over $250). Then ship that, and ship the cards to him in florida.
Nice job. It pissed me off when a buyer can't follow the rules that are clearly listed within the auction. If I was you, I would not budge one inch, and NO way in heck would I ever accept paypal with an unconfirmed address regardless of the amount.
Rich
If you file a mutual agree to cancel the transaction and the buyer does not agree, which they usually do you will not get your fees back. The way Ebay words the mutual agree statement is a way that makes it appear if they do agree they get a strike.
I got a question for you though.. In your listing do you state you will only ship to confirmed addresses?? If not the buyer can file a NSS on you and win. I doubt he will but it can happen.
There are some steps you can take if the buyer is willing to work with you to get a level of comfort that the address is legit......such as a scan of a bill with his name and mailing addresss (cell phone or whatever) if it is a large dollar transaction.
Just a thought....if you trust the buyer.
The only thing I might have done differently than you.....
if he is a repeat buyer and has stellar feedback I would have taken his check and it would have been as good as cash. I have many Repeat buyers each week and I just mail their stuff out the next day after the ending.
I'll bet he ends up paying you....if he doesn't and you neg him....
"Bid/Won 520.00 lot. Tried to change MY terms afterwords/Wanted shipped to UNconfirmed Addy w/paypal"
"All evil needs to triumph is for good men to do nothing."
Rich
<< <i>I say screw trying to work something out. It's quite simple actually.....The buyer pays via one of the methods you listed within the auction or you file a NPB with ebay and recoup your fees. Why should you bend for this idiot? Make him follow the rules he agreed upon when he placed his bid within the auction listing.
Rich >>
Why do I look forward to reading Rich's responses? I can't say I agree with many of your point of views (re: Will Clark scammer), but I must give you credit for stating your point of view and sticking to it. And you have provided a few chuckles during the otherwise boring work day.
<< <i>I say screw trying to work something out. It's quite simple actually.....The buyer pays via one of the methods you listed within the auction or you file a NPB with ebay and recoup your fees. Why should you bend for this idiot? Make him follow the rules he agreed upon when he placed his bid within the auction listing.
Rich >>
Yep, quite simple....
"All evil needs to triumph is for good men to do nothing."
There have been times that as a buyer I screwed up and won an item when the seller didn't accept paypal (I very seldom bid on an item unless I can pay via paypal). In these instances, I didn't back out or emial the seller to see if we can "compromise". Instead, I paid via one of the options he accepts per his auction rules. When I'm the seller, I expect the same.
Rich