Home› World & Ancient Coins Forum

Thinking of using ICG as your TPG of choice? Situation resolved. ICG is in my good graces now.

ajaanajaan Posts: 17,454 ✭✭✭✭✭
in World & Ancient Coins Forum
Situation resolved.

DPOTD-3
'Emancipate yourselves from mental slavery'

CU #3245 B.N.A. #428


Don

Comments

  • RickeRicke Posts: 677 ✭

    Can you sum that up in two sentences or less?
  • ajaanajaan Posts: 17,454 ✭✭✭✭✭


    << <i>Can you sum that up in two sentences or less? >>


    No.

    DPOTD-3
    'Emancipate yourselves from mental slavery'

    CU #3245 B.N.A. #428


    Don
  • IlikeZARcoinsIlikeZARcoins Posts: 901
    Well I read it and I don't think that it's too long.

    I hate it when I have to phone back repeatedly - it is just a sign of bad customer service. There are also signs of miscommunications within the actual office.

    Let me sum it up in one sentence:

    I invest in the stock market fulltime and if I were to run into this during my research I would not invest in the company ( if it were a listed company ).

    I feel sorry for ajaan who recommended this service to a friend and then have the company really screw everything right up. I also feel sorry for the friend - he's probably decided that getting coins graded is an utterly useless event and is now scarred for life.

    ajaan - email the president again and tell him that you've just told all of us. image
  • RickeRicke Posts: 677 ✭


    << <i>No. >>



    FINE! But I'm reading this under protest...


    Man, that's a terrible experience. And I was thinking about using them because I noticed an ad for them in CoinWorld, and I have a few coins that I wanted graded. I've never sent coins in for professional grading before, and after reading this, I doubt I will use their service... I would be nervous under a standard timeline - neglect like this would make me a wreck.
  • RefremaRefrema Posts: 408
    This is a company that needs to take some lessons in honesty, internal communication, and customer service. I have run into a similar problem with a large coin dealer, who will never see another order from me.

    You call, and just get an answer from somebody to make you happy for the moment, not the real truth. You also have the problem of communication within the company.

    Thanks for showing the complete history, and it is a company that will not see any business from me.

    Bob
    I like Ikes!! But I especially like Viking Ships, Swedish Plate Money, and all coins Scandinavian.
    imageimageimageimageimage
  • BurksBurks Posts: 1,103 ✭
    They sure talk a good game about customer service, they sure dropped the ball on this one.
    WTB: Eric Plunk cards, jersey (signed or unsigned), and autographs. Basically anything related to him

    Positive BST: WhiteThunder (x2), Ajaan, onefasttalon, mirabela, Wizard1, cucamongacoin, mccardguy1


    Negative BST: NONE!
  • BlackhawkBlackhawk Posts: 3,899 ✭✭✭
    This is not only limited to TPGs in a rising and busy market...when I have more time I'll tell you the story of my last dealings with Heritage and their poor customer service (right up to their president I might add). It cost me a lot more than time waiting.
    "Have a nice day!"
  • shirohniichanshirohniichan Posts: 4,992 ✭✭✭
    You call, and just get an answer from somebody to make you happy for the moment, not the real truth. You also have the problem of communication within the company.

    Yea, verily.

    I'd rather have the truth, even if it's just "I don't know." I'd hope someone in the company would go an extra step and find out the answer, call me back, and let me know what is going on.
    image
    Obscurum per obscurius
  • ajaanajaan Posts: 17,454 ✭✭✭✭✭
    Geez, wouldn't you know. In today's mail I get a letter of apology from ICG, and explanation, and free grading vouchers. I wait 3 weeks to post the original message, and today they come through. My timing sucks.

    DPOTD-3
    'Emancipate yourselves from mental slavery'

    CU #3245 B.N.A. #428


    Don
  • SYRACUSIANSYRACUSIAN Posts: 6,461 ✭✭✭✭
    You can always edit the entire thing, like wybrit and spinaker. image




    Ooops you already edited it and so did I. image
    Dimitri



    myEbay



    DPOTD 3
  • ccrdragonccrdragon Posts: 2,697 ✭
    figures - the shroom comes out into the light and gets burned for it.... image
    Cecil
    Total Copper Nutcase - African, British Ships, Channel Islands!!!
    'Do not meddle in the affairs of dragons, for you are crunchy and taste good with ketchup'
  • ajaanajaan Posts: 17,454 ✭✭✭✭✭
    Fried 'shroom is very tasty I hear.

    DPOTD-3
    'Emancipate yourselves from mental slavery'

    CU #3245 B.N.A. #428


    Don
  • 1jester1jester Posts: 8,637 ✭✭✭


    << <i>Fried 'shroom is very tasty I hear. >>



    image

    So is raw and magic!!

    I'm glad it worked out for you and your friend. That was a really fast resolution!

    imageimageimage
    .....GOD
    image

    "Ask, and it shall be given you; seek, and ye shall find; knock, and it shall be opened unto you." -Luke 11:9

    "Hear, O Israel: The LORD our God is one LORD: And thou shalt love the LORD thy God with all thine heart, and with all thy soul, and with all thy might." -Deut. 6:4-5

    "For the LORD is our judge, the LORD is our lawgiver, the LORD is our king; He will save us." -Isaiah 33:22
  • ajaanajaan Posts: 17,454 ✭✭✭✭✭


    << <i>That was a really fast resolution! >>


    Yes, it only took 6 weeks.

    DPOTD-3
    'Emancipate yourselves from mental slavery'

    CU #3245 B.N.A. #428


    Don
  • 1jester1jester Posts: 8,637 ✭✭✭
    Of course I'm talking about the couple hours or less it took for them to come through for you after you posted the issue.image I just didn't know the mail worked so fast!

    imageimageimage
    .....GOD
    image

    "Ask, and it shall be given you; seek, and ye shall find; knock, and it shall be opened unto you." -Luke 11:9

    "Hear, O Israel: The LORD our God is one LORD: And thou shalt love the LORD thy God with all thine heart, and with all thy soul, and with all thy might." -Deut. 6:4-5

    "For the LORD is our judge, the LORD is our lawgiver, the LORD is our king; He will save us." -Isaiah 33:22
  • UdoUdo Posts: 984 ✭✭
    Heck, what did I miss here? image
    imageimage
  • BurksBurks Posts: 1,103 ✭
    At least they sent a letter and tried to make it right for you. That right there would make me give them a second chance, even if it came 6 weeks later.
    WTB: Eric Plunk cards, jersey (signed or unsigned), and autographs. Basically anything related to him

    Positive BST: WhiteThunder (x2), Ajaan, onefasttalon, mirabela, Wizard1, cucamongacoin, mccardguy1


    Negative BST: NONE!
  • MyWorldCoinTypeSetMyWorldCoinTypeSet Posts: 1,331 ✭✭✭
    At least they sent a letter and tried to make it right for you. That right there would make me give them a second chance, even if it came 6 weeks later.

    I'm not so sure. How many phone calls was that? A direct request ignored? Having to resort to write an actual paper letter to the president to get action?
    Paul

    My World Coin Type Set
  • ajaanajaan Posts: 17,454 ✭✭✭✭✭


    << <i>Having to resort to write an actual paper letter to the president to get action? >>


    I never did get a reply from the president. The reply I received was from DeFelice their customer service guy.

    DPOTD-3
    'Emancipate yourselves from mental slavery'

    CU #3245 B.N.A. #428


    Don
  • spoonspoon Posts: 2,798 ✭✭✭
    Could we have a quick summary of what happened for those of us who missed it before being edited into oblivion?

    My wantlist & references

  • IlikeZARcoinsIlikeZARcoins Posts: 901
    'shroom was cranky due to a lot of fertiliser.

    The fertiliser has now been smoothed out so the 'shroom is happy again. image
  • ajaanajaan Posts: 17,454 ✭✭✭✭✭


    << <i>Could we have a quick summary of what happened for those of us who missed it before being edited into oblivion? >>


    ICG took ten weeks to decide to send a coin out to a consultant. I was told they didn't send the coin out, then they may have sent the coin out, basic runaround by someone who didn't know what the heck was going on. If you want the full story, PM me.

    DPOTD-3
    'Emancipate yourselves from mental slavery'

    CU #3245 B.N.A. #428


    Don
  • RickeRicke Posts: 677 ✭


    << <i>Can you sum that up in two sentences or less? >>





    << <i>No. >>




    I would say that... obviously you could image



    << <i>Situation resolved. >>


  • ajaanajaan Posts: 17,454 ✭✭✭✭✭
    I guess I was mistaken.

    DPOTD-3
    'Emancipate yourselves from mental slavery'

    CU #3245 B.N.A. #428


    Don
  • RickeRicke Posts: 677 ✭
    On a serious note, I wouldn't have removed the original post, Don - you are very forgiving.

    I would say you still had a reason to be unsatisfied, and it took several months for a fair resolution... After that experience, how likely are you going to be to use those coupons? Obviously, their tracking mechanisms are a little lax
  • ajaanajaan Posts: 17,454 ✭✭✭✭✭
    I'll use the coupons, no need for free grading to go to waste. Two of the coupons will go to my friend.

    DPOTD-3
    'Emancipate yourselves from mental slavery'

    CU #3245 B.N.A. #428


    Don
  • spinaker2000spinaker2000 Posts: 4,329 ✭


    << <i>I'll use the coupons, no need for free grading to go to waste. Two of the coupons will go to my friend. >>



    Pushover!!image
    Terry

    eBay Store

    DPOTD Jan 2005, Meet the Darksiders
  • ajaanajaan Posts: 17,454 ✭✭✭✭✭


    << <i>Pushover!! >>


    No, just cheap.

    DPOTD-3
    'Emancipate yourselves from mental slavery'

    CU #3245 B.N.A. #428


    Don
Sign In or Register to comment.