Are the monthly specials guaranteed?
1954
Posts: 2,898 ✭✭✭
I submitted 21 cards on the March special last month for the pre-1953 commons at $8/10 day turnaround. Is the turnaround guaranteed? This is the 10th business day and I just called them to find out the status. They said it was still in grading and that it was not guaranteed. They said it might be done on Friday. I have seen others here on the boards say that they have had 4 or 5 day turnarounds, however my last two submissions have been longer than promised. What should I do? I am not in a hurry for these, but when PSA promises something and then does not follow through with their side of the deal, it makes me a little dissatisfied.
Any comments from other collectors?
And the answer to contact Joe O. is not going to help. Been there, done that.
Shane
Any comments from other collectors?
And the answer to contact Joe O. is not going to help. Been there, done that.
Shane
Looking for high grade rookie cards and unopened boxes/cases
0
Comments
Even if they are late I think all you can get is 1 voucher per order. not 1 voucher per card.
Steve
Thanks for the info. Sounds pretty typical to give you one voucher so you have to spend $21.00 for shipping and handling back for your one free grade.
Shane
I think PSA should really change their verbage on the specials. If they're going to treat the specials as "10 Days - Best Effort" - then don't say "10 Days Guaranteed". To use the word "guaranteed", and to in fact treat it as "best effort" generally insults their customers' intelligence.
Mike
today is my 10th business day too, but i found out awhile back that PSA only has 3 business days a week!..
oh yeah, and for the record, the vouchers are worth the same as a pile of dogcrap in your backyard..
Code 001: sec 001 If you have too much work file chapter 11 and keep all the stuff.
Code 001: sec 002 Never ever work overtime if you are busy because than your customers will think you have no work and try and get it cheaper.
Code 001:sec 003 Tell them with a smile that they get what they pay for, because thats the American way,then tell them you are going to check on it, resume game of Solitaire on the computer.
If the person doesn't hang up after 11 minutes on hold answer phone like you have been working and say I have checked and it should be done by the end of the week.
CODE 001:sec 004 Never answer the phone on Friday , make your customers wait the weekend and hopefully they will have given up.
Code 001:sec 005 Once the order is completed make sure that not everything is right. Recheck order and make sure at least 5 labels are wrong, this way you can get them to send them back and we can make more revenue on the high shipping cost, make sure their is at least 3 with boogers and hairs in them . Never ever be 100% accurate because that will just cause problems down the road. It will open the door for quality products and service expected and then you will have to work harder next time the customer gives you money.
ON ITS WAY TO NEWPORT BEACH, CA 92658
I haven't called PSA yet; at this point I want to see how long its going to take them. As mentioned in a prior reply, I also expect to to be told that the guaranteed turnaround time is invalid when PSA attends a major show such as the Chicago show. My question is how long will the availability of my grades be delayed by attending a major show? Seems that a week is more than reasonable.
1954, Here's the answer to your question which can be found in the "fine print" on PSA Submission Forms which clearly excludes guaranteed turnaround times for grading specials:
Guaranteed Turnaround Time - PSA guarantees the turnaround times for clearly marked packages. The turnaround guarantee assures you that PSA will have grades available in the number of business days. This excludes grading specials and complimentary submissions. Guarantees are invalid during the weeks of major card shows that PSA attends.
Also from the PSA Website:
PSA guarantees the turnaround times for clearly marked packages. The turnaround guarantee assures you that PSA will have grades available in the specified number of business days following the day our receiving department processes your order. The number of days it takes for any delivery agency (U.S. Mail) to return graded cards to the submitter is not included in the number of days allotted to PSA’s turnaround guarantees. If PSA fails to meet the turnaround guarantee on paid submissions, you will receive a grading voucher equal to the number of days your order was delayed. For example, if your order has a guaranteed turnaround time of 10 business days but was completed in 13 business days, you will receive 3 grading vouchers for the same service level; this excludes grading specials and complimentary submissions. Guarantees are invalid during the weeks of major card shows PSA attends. Note: Available services and turnaround times are subject to change.
ON ITS WAY TO NEWPORT BEACH, CA 92658
Thanks for the info.
Turnaround times for specials are not guaranteed unless it specifically states guaranteed. It doesn't happen often but we have had guaranteed specials in the last few years. If the turnaround time states approximately 5 or 10 Business days we do our best to be as close to that as possible if not under but as always, turnaround times will vary with demand. If we have hit upon a popular special, it could set things back. The guaranteed services will come before any non-guaranteed services.
You're first business day is the 1st full business day after it is received. If the order is received on April 3rd the first business day is April the 4th.
And I know none of you want to believe this but certification numbers are issued when the order is received. If you look at our grading video you will see that being described.
The only recent black out dates on the calendar were March 23-24 while we were at the Chicago Sun Times show.
Carol
OK, please set the record straight for my invoice #589802 (zip code 75219). It was logged in on 03/08/2006 and has a 20-day guaranteed turn-around time. Based on your e-mail, I calculate my grades should have been available on 04/07/06.
This invoice has 11 cards on it. If the above is correct, I should receive 33 free grades of equivalent value.
Please advise.
I think your situation is different than mine and you deserve compensation for the delay of service. The problem is getting them to give you that. You feel like a heel asking for vouchers when this occurs and then they give you a song and dance about how busy it is. I think you need to just let them take their time with it and build up a really nice comp. voucher.
Later,
Shane
ON ITS WAY TO NEWPORT BEACH, CA 92658
I honestly feel the vouchers are insulting and think they should stop them altogether. The most common-sense resolution is to just do in-store credit. In the above example, if I'm paying $6 per card and they're a week late then fine - just credit my PSA account the $42 to be taken off a future order. Doesn't have to be complicated.
Mike
ON ITS WAY TO NEWPORT BEACH, CA 92658
i have one that says it's good for 1 free grade at "marketing special".. it does not have a dollar amount anywhere on it..
i call customer service and tell them i want to use the voucher on the pre-war special, and the person i spoke too, who i wont name, told me that's fine, and to just make a note on the invoice out to the side that i'm using a voucher..
so my submission arrives at PSA on march 24th and i get an email on a saturday telling me theres a problem with my order, and to contact customer service on Monday.. so monday the 27th i call and speak to customer service to see what the problem is, and they tell me i'm $3.00 short on my invoice because the special is $8 and my voucher is only worth $5..
ok, i can live with that, i expected it.. so i tell them to go ahead and charge me $3 more because i'm anxious to get my grades back..
then i check my email later, and i have ANOTHER email from psa, telling me they are STILL holding my order up because quote "Actually It is 8.00 you would owe for the card grading. You cannot use the voucher you sent in. I apologize for the mis- communication. Is this still ok?"
ok, so now it's $8.00 instead of $3.00 short, and i cant use the voucher at all, even though i let this person know i had spoken to a customer service rep BEFORE i even sent the submission in, i even gave him the name/date of the rep i spoke too..
but again $8.00 was no big deal to me, i was just anxious to see my grades..
i was pleased my order was logged in on 3/28.. thats the one i'm waiting on now..
i got my free voucher returned to me in the mail a few days ago.. it still has the staple holes from where i attached it to my submission form..
I would love for someone to explain to me why it is that a voucher is better than simply giving in-store credit. In the areas of customer satisfaction, ease of accounting at PSA's end, & potential for miscommunication, I can't think of any advantge to sending vouchers vs. in-store credit.
Mike
Mike you answered the question when you said:
I just throw them away, they are no use to me"
That is a reason PSA (or any business for that matter) prefers vouchers over in store credit.
Steve
Why do you guys get so bent out of shape over the whole guarantee thing when all you stand to get is only a couple worthless vouchers? Why not push for compensation in a form you'd actually use???
Mike
Hell, after reading all of this thread--I'm going out and playing the Lottery in Oregon this weekend
Looks like those odds are better than PSA'S.
<< <i> I can't think of any advantge to sending vouchers vs. in-store credit.
Mike you answered the question when you said:
I just throw them away, they are no use to me"
That is a reason PSA (or any business for that matter) prefers vouchers over in store credit.
Steve >>
Abospositivly. I toss them too. I don't have any real gripes as the average of my subs is WAY under gauranteed turnaround time. But it is frustrating when they don't meet the date. Especially when you know what PA pointed out above, that a bulk 45 day sub is finished in 10 days but a 10 day gauranteed sub isn't.
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1. I have averaged spending $20K with PSA over the past five year. One year of $55K. Out of all of those submissions I think I have had 10 PSA 10's from 1960-74. I don't complain just observe.
2. I got a problem with PSA and I notify Joe O. and he won't even pick up the phone to find out how he can help. In the past, he has been very wonderful about these issues. However this past issue has fallen on deaf ears, with no resolve.
3. I have noticed record breaking turnarounds on large submissions over the past four months by some of you. I don't understand how orders received last week can be done by an experienced grader in four days when orders four weeks ago are sitting without attention.
4. It pisses me off when I have sent in a PSA 7 card from a very difficult year three times for a bump and I can't get it moved to a PSA 8, when I know it is worthy of a PSA 8 grade. I sell the card on Ebay and the guy that buys it from me gets it into an 8 on the first try. The $300 PSA 7 card turns into a $1500 PSA 8.
I would like to think that I have good knowledge of cards and grading since I have been doing this for many years, but I am starting to feel as if I can't win in this game.
There is a thread right now asking if larger dealers/submitters get better grades on cards. I don't know how many COLLECTORS out there sends in this same volume that I do or if I am in the top 10% of submitters or the bottom 10%. I do know this that I feel the service from PSA should be better than what I am receiving now. From small to big, we all deserve this.
Shane
Which was:
I would love for someone to explain to me why it is that a voucher is better than simply giving in-store credit.
I certaintly did not stop anyone else from replying. Just gave my opinion.
Steve
<< <i>Carol,
OK, please set the record straight for my invoice #589802 (zip code 75219). It was logged in on 03/08/2006 and has a 20-day guaranteed turn-around time. Based on your e-mail, I calculate my grades should have been available on 04/07/06.
This invoice has 11 cards on it. If the above is correct, I should receive 33 free grades of equivalent value.
Please advise. >>
If the order is a guaranteed service you will receive one voucher for every day late up to the number of items in your order.
Carol
So in other words the vouchers automatically get printed out the day the invoice is finally done and is sent out to the customer without having to ask for them? I just wanted to know so I know how this works. In the past when an invoice has been behind schedule or the deadline is approaching, I have called to let them know of this situation. They say that they will notify the production manager of this situation to expedite the invoice. I have never received any vouchers due to tardiness whether I inquire or not.
Shane
<< <i>i wonder why 45-day bulk submissions are being done before 10-day submissions? >>
I got no problem with that
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I would not either if I was spending $5 a card to get graded. Instead, I am spending $13 to grade cards or better yet in Steve's situation $50 a card. They will be done before Christmas I guess.
Shane
I appreciate the courtesy of your reply and the information provided therein.
Take care,
Steve
LO-F'ing-L
i was told quote "Let's shoot for sometime next week".. haha.. sure, how about YOU can "shoot for sometime next week".. because *I* was shooting for 10-business days like was described by PSA..
so i pointed out that a bulk 45-day order was received on 4/4 and is already done, but my 10-day order was received 3/28 and is nowhere NEAR being done.. (and actually my order was received on 3/25 but PSA held it up because I included a free voucher, and the vouchers are worthless)
again, for the second time, i was told quote "there is no rhyme or reason" as to what order they get submissions graded..
it's unbelievable that a company would even let their employees use the phrase "no rhyme or reason" to describe how the company operates, but ive now heard that phrase from 2 different customer service reps..
<< <i>i wonder why 45-day bulk submissions are being done before 10-day submissions? >>
shane
Stan/bosko56
I hope you're not ticked at me!! LOL
I had 5 subs in at PSA that were all mailed in one box and entered on 4/6
I have all of them back except 1 of the bulks and the 8.00 special from March.
here are the no's.
4400401 1960 bulk still waiting
4377078 1959 bulk grades on 4/13
4377077 13.00 deal grades on 4/10
4400394 30.00 xpress grades on 4/10
4400071 1953-earlier 10 day deal still waiting...
It is Very odd that I get my 100+ bulk lot back and am still waiting on the 10 day deal. I am not complaining though.
<< <i>i wonder why 45-day bulk submissions are being done before 10-day submissions? >>
<< <i>
<< <i>i wonder why 45-day bulk submissions are being done before 10-day submissions? >>
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i just got back the results for my 45-day bulk order that was received on 4/11..
edited - i actually got both submissions results today, so i can relax now..
By the way, anyone who thinks they're owed a voucher, I had to ask for mine, or ask them when they're sending it out. Customer service ofcourse acted clueless, but sent one a week later.
-Kyle-
Kyle,
Thanks for sharing your experience with us.
Steve