Paypal, signature confirmation and insured package question
thenarcissus01
Posts: 344
I recently won an auction and paid for it through paypal ($310). Paypal requires signature confirmation on items that end over $250 for the seller to be covered. Insurance was purchased by me. I received the package and it did not have delivery or signature confirmation. It got me to thinking because when I was knew to eBay and paypal, I sent a few packages insured with delivery confirmation, but without signature confirmation. My question is if someone wins an item over $250 but you ship it without signature confirmation but send it insured and that person files a claim with paypal or initiates a chargeback, how would paypal and/or their credit card company rule? Also, would the post office be able to track the package with the insured label and if so would that even matter?
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<< <i>didn't they make you sign for the package? normally insured items over $50 require a signature. if you signed for it the seller could get a copy of the signature from the post office and send it to paypal. >>
Well, that might be true if Paypal had real people that actually spent time on an issue like that. But their rules state specifically that you have to have online verifiable signature confirmation. Insured items are not. An insured item can be signed for by anyone - signature confirmation must be signed for by the addressee. Paypal is not going to spend any time whatsoever to review something that is sent to them. They follow their simple, straight-forward rules - no thinking required.
On the downside, if you wanted to "scam" a seller by claiming that the item was not received in a case like this, then they could always file mail-fraud charges after Paypal refunded their money.
Here's a link to answer all your postal mailing questions null
Here is what it says about signature confirmation :
Get all the benefits of Delivery Confirmation™ and more. Signature Confirmation™ gives you an added level of security by requiring a signature from the person who accepts your package.
If you’re sending something important, you may want to be sure that it reaches not just the right address, but the right hands as well. With Signature Confirmation, you can get confirmation of delivery - including date, time and location - and you can request to have a letter faxed or mailed to you with a copy of the recipient’s signature.
This is what you want :
When you want your mail to reach a specific recipient, use Restricted Delivery.
Sometimes, you might have private or highly classified documents that you require to be seen only by the addressee. Restricted Delivery ensures that your mail is only delivered to the person you specify, or to the person authorized in writing to sign for intended recipient. Mail for minors or persons under guardianship may be delivered to their parents or guardians.
<< <i>Mucky, I've never been told that signature confirmation must be signed for by the addressee and I work at the post office. The difference between delivery confirmation and signature confirmation is just that, it requires a signature so you can see who received it. Who's signature it is doesn't really matter, it's not restricted to the addressee. I deliver alot of these to businesses and whoever receives the mail at that business signs for it and thats as far as it goes. I deliver things all the time to a UPS store with a signature confirmation and the person working there acts as an agent and signs for their customers. Insureds, certifieds, registereds, delivery confirmation, signature confirmation, whatever . The UPS store in case you all aren't familiar with it, they rent mail boxes kind of like a post office box but with a street address, I guess because UPS, Fed Ex, DSL, ect. can't deliver to a post office box, they must have a street address. There is a service that costs extra (restricted delivery) that requires the addressee only to sign for the item and noone else. Thats the only service that I know of that only the addressee is required to sign for the item >>
Rambler: The form that is left by the USPS asks you to designated an agent for signature "in Person" when signature confirmation is required. My carrier will take anyone in the household, but not ie a neigbor unless I designated them as agent.