Flawed ebay feedback system
KoinDawg
Posts: 890
This week I had a situation with seller. I won 4 items at auction three weeks ago and paid the same time via PayPal. Two weeks go by and no shipment. I send seller email queries 3 days in a row and get no response. The dude listed his business phone number with the item ad so I called him long distance last Friday and asked him where my coins were? I was very polite and nice, and he remained cooperative apologizing that he was just a "one man shop" and was a bit behind. He promised to ship my coins pronto.
I receive a package in the mail on Monday with only 3 of the 4 coins in the package and an invoice listing only 3 of the 4 items I paid for. I send him an email. As usual, no reponse. I called him on the telephone on Tuesday and he said he would check and see if he was out of inventory or what the problem was and promised to call me back that afternoon. You guessed it. No phone call Tuesday or Wednesday. By this time I'm sick of the whole thing so I file a non-receipt complaint with PayPal and generously left 3 positive feedbacks carefully worded "Slow Shipping. Coins as advertised." Then left a negative for the one coin that was missing stating "Coin was missing from shipment. No response from seller."
He promptly retaliated and left me 3 positives saying:
"Quick response and fast payment. Perfect! THANKS!!"
"Great communication. A pleasure to do business with."
"Hope to deal with you again. Thank you."
and then one negative:
"YOUR REFUNDED $12 IS WORTH A NEG IN KIND GOOD LUCK"
He actually owes me a refund of $12.95 but hasn't done anything about the refund with PayPal.
Then I get this email from SquareTrade stating that the seller wanted me to withdraw my negative feedback and was I willing to have the situation mediated? All this really means is that Seller pays SquareTrade $20 and they try to convince me that I should withdraw my negative feedback. If I agree, the seller gets the negative removed. But leaves me with an unwarranted negative feedback, my first in over 12 months.
The feedback system needs to make retalitory negative feedbacks a violation of rules and any such feedback would be withdrawn from the innocent party by ebay.
I explained in my response to SquareTrade that Seller deserved the negative feedback for his poor service and nonperformance. And the fact that he left me a negative out of spite, I wasn't in the mood the "mediate". Especially since he still hasn't posted a refund and PayPal is still "reviewing" my complaint.
I receive a package in the mail on Monday with only 3 of the 4 coins in the package and an invoice listing only 3 of the 4 items I paid for. I send him an email. As usual, no reponse. I called him on the telephone on Tuesday and he said he would check and see if he was out of inventory or what the problem was and promised to call me back that afternoon. You guessed it. No phone call Tuesday or Wednesday. By this time I'm sick of the whole thing so I file a non-receipt complaint with PayPal and generously left 3 positive feedbacks carefully worded "Slow Shipping. Coins as advertised." Then left a negative for the one coin that was missing stating "Coin was missing from shipment. No response from seller."
He promptly retaliated and left me 3 positives saying:
"Quick response and fast payment. Perfect! THANKS!!"
"Great communication. A pleasure to do business with."
"Hope to deal with you again. Thank you."
and then one negative:
"YOUR REFUNDED $12 IS WORTH A NEG IN KIND GOOD LUCK"
He actually owes me a refund of $12.95 but hasn't done anything about the refund with PayPal.
Then I get this email from SquareTrade stating that the seller wanted me to withdraw my negative feedback and was I willing to have the situation mediated? All this really means is that Seller pays SquareTrade $20 and they try to convince me that I should withdraw my negative feedback. If I agree, the seller gets the negative removed. But leaves me with an unwarranted negative feedback, my first in over 12 months.
The feedback system needs to make retalitory negative feedbacks a violation of rules and any such feedback would be withdrawn from the innocent party by ebay.
I explained in my response to SquareTrade that Seller deserved the negative feedback for his poor service and nonperformance. And the fact that he left me a negative out of spite, I wasn't in the mood the "mediate". Especially since he still hasn't posted a refund and PayPal is still "reviewing" my complaint.
Scottish Fold Gold
0
Comments
As an aside, I am of the opinion ebay should go to a "blind" feedback system, with neither side seeing the other's feedback until both have entered it or the time to enter it has expired.
all of a sudden he's "a bit behind".
i've had a bad month on ebay also with a buyer who stiffed me for 110 bucks after i hot shipped when he promised he would send a money order. sad part for me is, when it's all said and done, i'll probably be out the money and have a retailiatory neg
The only problem is the comments remain with a disclaimer from eBay.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
What's even worse is if you ignore Square Trade, he gets his neg removed for free
You should work with them to get your money back and forget about feedback.
My posts viewed times
since 8/1/6
Press PayPal to get your money reimbursed and just take the damn neg. Leave him the one he deserves and that's that no matter who the seller is.
The feedback system is lacking in many ways. In plain layman english, it's a bunch of Bull chit!
<< <i>What's even worse is if you ignore Square Trade, he gets his neg removed for free
You should work with them to get your money back and forget about feedback. >>
square trade is used by a lot of dealers that are problematic to extort people into caving in or suffer the neg!
It sucks! You basically pay to have e-bay remove feedback or prevent it. It's partial as all hell.
I reported him to ebay as a non-paying bidder and he actually sent payment the next day. Had he not, I probably would have rec'd a neg for his non-payment. Total garbage.
Russ, NCNE
<< <i>You bet it's flawed. This retaliatory negative FB thing just HAS to go. >>
Perhaps it has (a little)? I was reading the feedback rules on eBay, and happened upon this:
Losing Feedback Privileges
It appears to say that if you drag the buyer through the complete dispute process (NPB/FVF), and at the end of it they're still a deadbeat, they lose their feedback privileges against you. It doesn't help against retalitory feedback leavin' sellers like fairtraderz, but if this is true it should make dealing out negs a lot less painful for sellers.
My refund from PayPal is being "processed". Apparently takes another 3-4 days to get it from bank to my PayPal account and since I used my credit card, it will then be transferred as a credit to my Visa. Nothing more heard from SquareTrade but I'm sticking to my guns and keeping the negative out there. Other potential buyers need to know type of seller they're dealing with.