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UPDATED--ANACS Customer Service Unresponsive- Graders Blind

bushmaster8bushmaster8 Posts: 5,616 ✭
in U.S. Coin Forum
I am not an ANACS basher.

In fact, I have always liked them a great deal.

But, I emailed them ten days ago and asked for advice on how to correct a problem:

I have a very scarce date AU Barber coin in an older ANACS holder that has some sizeable globs of green PVC on it.

Still, I have not heard back from them.

Yes, I know that they are moving, but that is no excuse. The average Joe would not know they are moving right now.

If nothing else , there should be an automated email response stating that,"We have received your communication and will respond when time allows."

There should be an announcement on their website that they are moving on such and such dates.

The new ANACS is certainly not starting off on the right foot!
"Wars are really ugly! They're dirty
and they're cold.
I don't want nobody to shoot me in the foxhole."
Mary






Best Franklin Website

Comments

  • goose3goose3 Posts: 11,471 ✭✭✭
    "It's a New Day at ANACS"
  • RYKRYK Posts: 35,797 ✭✭✭✭✭
    But, I emailed them ten days ago and asked for advice on how to correct a problem

    Email is not always the best way to solve a problem. If you really want help, call.

    P.S. Three months ago I emailed David Hall regarding a series of service issues, and have not heard back from him. image
    My Box of 20: https://pcgs.com/setregistry/collectors-showcase/box-20/ryks-gold-box-20/17132
  • UncleWigglyUncleWiggly Posts: 2,467
    Someone just had a thread up wondering why NGC over ANACS. Does anybody remember when NGC moved from NJ to FL? Most people don't even know they were even in NJ at one time.

    I don't see any of us here becoming ANACS bashers. I see us just flat out not paying any attention to them.

    What LucyBop says.......more PCGS for me.......



    Jerry
  • RpmHunterRpmHunter Posts: 174
    Maybe they are too busy working on their marketing campaign to answer email, phones, do grading...etc.
    Successful B/S/T transactions with: coindeuce, Lincolnsrule, DNADave, WTCG, jessecarlk, Coppercolor, cucamongacoin, ArizonaJack, SilverEagles92, JZRarities, greencopper, LindeDad, mozeppa
  • longtimecollectorlongtimecollector Posts: 2,368 ✭
    I talked to Customer Service today on the phone....... The move is coming, but supposedly not immediately........... staff/equipment still very much working in Ohio........

    They agreed to reholder their mistakes at "no charge"...... woop dee freakin' doo
    Cam-Slam 2-6-04
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    4 "YOU SUCKS"
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    Seated Halves are my specialty !
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    Seated Half set by WB# - 289 down / 31 to go !!!!!
    (1) "Smoebody smack him" from CornCobWipe !
    IN MEMORY OF THE CUOF image
  • BarryBarry Posts: 10,100 ✭✭✭
    I called them on the phone with a question a few days ago. I had an answer in 60 secs. Why email? It's a toll-free call.
  • jmj3esqjmj3esq Posts: 5,421 ✭
    I sent a message to customer service about replacing a broken slab 3 weeks ago and still have not heard from them. I hope my current ANACS submission fairs better.
  • goose3goose3 Posts: 11,471 ✭✭✭


    << <i>I called them on the phone with a question a few days ago. I had an answer in 60 secs. Why email? It's a toll-free call. >>




    Probably because the majority of life now takes place online, whether shopping shipping surfing or even dating.image If a business wants to keep up with the pack customer service-wise, they need to treat emails and web inquiries with the same respect as a phone call.
  • SmittysSmittys Posts: 9,876 ✭✭✭✭✭
    email gets blocked by spam blockers and other things
    If you need call, like said above it's toll free
    https://www.ebay.com/str/christyscoins
  • BochimanBochiman Posts: 25,441 ✭✭✭✭✭


    << <i>But, I emailed them ten days ago and asked for advice on how to correct a problem

    Email is not always the best way to solve a problem. If you really want help, call.

    P.S. Three months ago I emailed David Hall regarding a series of service issues, and have not heard back from him. image >>




    Nah....David's a smart guy....he recognized your email alias and the email got spam-canned image

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment

  • beartracks42beartracks42 Posts: 2,834 ✭
    I have not tried to e-mail ANACS. I HAVE sent numerous e-mails to PCGS over the years and I do not think I have ever received a response, except when I e-mailed BJ Searles regarding registry stuff. E-mailing customer service depts. usually does not get you anywhere...IMO.
    Gary
    image
  • OuthaulOuthaul Posts: 7,440 ✭✭✭✭✭
    Isn't IdahoGal working in CS for them?
  • bushmaster8bushmaster8 Posts: 5,616 ✭
    To be fair to ANACS, I wanted to update this thread.

    I sent an email directly to James taylor and got a quick response.

    Basically he say's, "Yes, PVC is covered under the ANACS guarantee, and send the coin to us and will will see if PVC removal is feasible."image
    "Wars are really ugly! They're dirty
    and they're cold.
    I don't want nobody to shoot me in the foxhole."
    Mary






    Best Franklin Website
  • TootawlTootawl Posts: 5,877 ✭✭✭


    << <i>Isn't IdahoGal working in CS for them? >>


    Not yet, but soon.
    PCGS Currency: HOF 2013, Best Low Ball Set 2009-2014, 2016, 2018. Appreciation Award 2015, Best Showcase 2018, Numerous others.
  • bushmaster8bushmaster8 Posts: 5,616 ✭
    Geeze, I am afraid for ANACS. I sent the coin in question, there is no doubt in my mind that the coin has PVC on it. I even told them exactly where to look (stars two thru five).

    I got this response:

    "I just wanted to let you know we received your coin and our grading staff has determined there is no PVC on the coin, only beautiful, natural toning. We will be shipping it back to you right away. If you have any questions or concerns, feel free to call me or e-mail me.

    I think I am done with ANACS now.

    I will try to get some decent pix to post of the contamination when I get the coin back.
    "Wars are really ugly! They're dirty
    and they're cold.
    I don't want nobody to shoot me in the foxhole."
    Mary






    Best Franklin Website
  • MyWorldCoinTypeSetMyWorldCoinTypeSet Posts: 1,331 ✭✭✭
    You should probably edit the title of this thread.
    Paul

    My World Coin Type Set
  • BurksBurks Posts: 1,103 ✭


    << <i>
    They agreed to reholder their mistakes at "no charge"...... woop dee freakin' doo >>



    That's why they have no time to answer e-mails or grade coins. Everyone working there is reholdering the mistakes.
    WTB: Eric Plunk cards, jersey (signed or unsigned), and autographs. Basically anything related to him

    Positive BST: WhiteThunder (x2), Ajaan, onefasttalon, mirabela, Wizard1, cucamongacoin, mccardguy1


    Negative BST: NONE!
  • PeacemanPeaceman Posts: 5,098
    ANACS had a great chance to move up the TPG ranks with their new slab... All they had to do was market the new slab as "tighter graded"... perception would have changed... they would have gained market share....

    Instead, a key grader leaves.... you have a slab you can crack open with your hands and customer service that doesn't care..... If I owned ANACS, Taylor would be gone.

    I'm done with them...
  • morgannut2morgannut2 Posts: 4,293 ✭


    << <i>Geeze, I am afraid for ANACS. I sent the coin in question, there is no doubt in my mind that the coin has PVC on it. I even told them exactly where to look (stars two thru five).

    I got this response:

    "I just wanted to let you know we received your coin and our grading staff has determined there is no PVC on the coin, only beautiful, natural toning. We will be shipping it back to you right away. If you have any questions or concerns, feel free to call me or e-mail me.

    I think I am done with ANACS now.

    I will try to get some decent pix to post of the contamination when I get the coin back. >>



    I'm not sure why you are certain it's PVC. Natural toning does in fact occur in a green color --rarely- (in fact it's a colr the doctors have trouble duplicating)--Any "goobs" though, do sound more like crystaline PVC as you suggest. Look forward to picts--
    morgannut2
  • BobaFett72BobaFett72 Posts: 7,304
    any photos of the coin i question?
  • MICHAELDIXONMICHAELDIXON Posts: 6,530 ✭✭✭✭✭
    You can place a coat and tie on a monkey, but you still have a monkey.
    .
    I was nauseated when many people were talking about how great ANACS was going to be, because of this and that. I was turned off when James Taylor showed me the new slab with an MS68 Morgan in it. If you are going to show off the new slab, you should place a properly graded coin in it. All along, IMO, it was going to remain the same if not going to decline. It's like to old adage: "The more things change, the more they stay the same."
    Spring National Battlefield Coin Show is April 3-5, 2025 at the Eisenhower Hotel Ballroom, Gettysburg, PA. WWW.AmericasCoinShows.com
  • MyqqyMyqqy Posts: 9,777 ✭
    It sounds like they did not have a very sound plan for moving while maintaining standard business operations. It will be sad if they slip out of the top tier because of mismanagement issues right now....
    My style is impetuous, my defense is impregnable !
  • bushmaster8bushmaster8 Posts: 5,616 ✭


    << <i>I'm not sure why you are certain it's PVC. Natural toning does in fact occur in a green color --rarely- (in fact it's a colr the doctors have trouble duplicating)--Any "goobs" though, do sound more like crystaline PVC as you suggest. Look forward to picts-- >>



    Iv'e seen enuff to know.. it is PVC... no question about it!
    "Wars are really ugly! They're dirty
    and they're cold.
    I don't want nobody to shoot me in the foxhole."
    Mary






    Best Franklin Website
  • relayerrelayer Posts: 10,570 ✭


    << <i>You can place a coat and tie on a monkey, but you still have a monkey. >>

    Yes, but it will be a well dressed monkey.

    image
    image
    My posts viewed image times
    since 8/1/6
  • MyqqyMyqqy Posts: 9,777 ✭
    Yes, but it will be a well dressed monkey.

    So, if anacs is a monkey, what is pcgs and ngc? image
    My style is impetuous, my defense is impregnable !
  • flashbangflashbang Posts: 134


    << <i>Yes, but it will be a well dressed monkey.

    So, if anacs is a monkey, what is pcgs and ngc? image >>




    NGC - ape

    PCGS - silverback image
  • koynekwestkoynekwest Posts: 10,048 ✭✭✭✭✭
    I was and am highly impressed with their new holder. Unfortunately, I am even more UNIMPRESSED with their attribution skills and customer service. I've posted about the attribution part several times, now I'll rant about the other problem.

    My latest (and LAST) submission is over two weeks late-understandable, given the circumstances of the move, etc. But when I called and merely wanted to know if they had received my coins, they COULD'NT TELL ME even a simple thing like that! They said they'd call me back-not that day they said but didn't specify when-needless to say, no call has ever been received.
  • ziggy29ziggy29 Posts: 18,668 ✭✭✭
    image
  • UncleWigglyUncleWiggly Posts: 2,467
    Why Austin Texas anyway?



    Jerry

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