ANACS Customer Service Update

Tyrock

In January ANACS lost my Morgan dollar and sent me a Chinese coin back by mistake. James Taylor called me yesterday. They got my Morgan dollar back from the guy who got it (and of course I already sent the Chinese coin back) and they're going to Fed Ex it to me with some free coin grading vouchers. I'm very pleased with his call. I just think that I should have gotten a call long before yesterday. He was very nice about the whole mixup and he offered a sincere apology. I've already sent more coins in to them so I plan on continuing to support them. What apparently is happening is what someone already pointed out. They launched their NEW ANACS format beofre making the move to Texas and getting settled down. That's definitely putting the cart before the horse. Hope they haven't shot themselves in the foot by biting off more than they can chew. You only get one chance to make a good first impression. I'm still a supporter and I wish them well. And James Taylot appears to be a good man. I enjoyed his call.

Cameonut

I think its great that ANACS finally got their act together and you got your coin. I'm sure there were lots of issues in the move to the new location. I hope they improve in the future as they settle in.

If James is making the calls, then it won't be long before he gets it straightened out. ANACS cannot afford to have the President of the company making calls and giving away free grading. That helps the customer service but not the bottom line.

BAJJERFAN

Looks like if you want to get a problem solved post it here. One mite be surprised at how many folks actually lurk here.

MORGANHUNTER2

Patience is a virtue, and should be considered as a right of passage.

All good things come to those that wait,

Looks like it will be a good day at ANACS after all.

Barry

I was getting a little nervous, reading some of the stories, but I will be submitting some coins to them at Baltimore.

LanLord

Back in early January I called something like this:

<<<< <I>Does it really make a difference to collectors or submitters as to where they <FONT style="BACKGROUND-COLOR: yellow">Mov</FONT>e?</I> >>

Probably not where they <FONT style="BACKGROUND-COLOR: yellow">Mov</FONT>e, but just the process of <FONT style="BACKGROUND-COLOR: yellow">Mov</FONT>ing seems likely to provide for the opportunity for something to get lost. Either arriving at the old address too late or something getting boxed up and mismarked and just misplaced in the shuffle.

Just my opinion, but I've never <FONT style="BACKGROUND-COLOR: yellow">Mov</FONT>ed and not lost something. >>
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LeeG

Once ANACS get's settled in I plan on submitting some coins to them. I'm interested in seeing the new holder for myself. I think it has potential, with a few modifications, as others have already mentioned.