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Grade Guarantee Submission Question

Anyone know how this process works? I've had a coin that arrived at PCGS on 01/12 that wasn't entered in the system till 01/30image I've emailed and called twice about it with little results. Does the coin go in the grading room then on to David for a final decision? Is there a certain turnaround time? As a paying customer, I hate indefinate delays of any kind from anybody. What Cha think?

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