Dilema- REfunding for an Ebay auction.
1966CUDA
Posts: 2,007 ✭✭✭✭
Need some help here. I liste and sold a 300+card lot of 70's stars & hall of famers 2 wks. ago. Now I receive an email from the buyer stating that he took the cards to a card show and no one wated to buy them so now he wants a refund??? He states that there was duplication of cards (I listed EVERY player, EVERY card#, and quantity..along with 12 scans) and also states that cards were all fair to good condition, which is also not true..many were EX to NM/MT. My questions is: What do I do?? I have not responded to his email yet. Is it my fault that he could not make money on his purchase trying to resell at a card show. Any helo would be appreciated. Thanks-Claude
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1955 Bowman Raw complete with 90% Ex-NR or better
Now seeking 1949 Eureka Sportstamps...NM condition
Working on '78 Autographed set now 99.9% complete -
Working on '89 Topps autoed set now complete
happens, sometimes it doesn't. And to take cards to a show, where 99% of the time the dealers aren't buying
anyway, they are there to sell to you. Tell him since you assume he took the cards out of his home and let
other people handel them at a show to see if they wanted to purchase them, they might have damaged them
in some way as to make them not NM anymore, and it's not your responsiabilty for a refund. If the cards came
out of the package from the mail that way he might have had a good excuse for a refund.
I am assumng it was the sale you made on Feb 10th. Looking at that auction I see no reason you have to return anything to this buyer. Plain and simple the guy is a dirt bag. It's not like you listed in your item description that you guaranteed him to make money on the purchase of those cards. If you delivered the cards you mention in the description to him, which I am sure you did from looking at your FB, you have fullfilled your obligation. I would just nicely respond to him saying that you delivered the items as promised and let him know that it is not your reponsibility for how,when, or for how much he sells them for.
<< <i>Especially given the buyers reason, I don't think a refund is required here. I am surprised he would even ask with that reasoning! >>
I'm surprised the buyer was stupid/honest enough to disclose his idiotic motives!!!
<< <i>Need some help here. I liste and sold a 300+card lot of 70's stars & hall of famers 2 wks. ago. Now I receive an email from the buyer stating that he took the cards to a card show and no one wated to buy them so now he wants a refund??? He states that there was duplication of cards (I listed EVERY player, EVERY card#, and quantity..along with 12 scans) and also states that cards were all fair to good condition, which is also not true..many were EX to NM/MT. My questions is: What do I do?? I have not responded to his email yet. Is it my fault that he could not make money on his purchase trying to resell at a card show. Any helo would be appreciated. Thanks-Claude >>
Claude, every time I purchased or won an item from u, I've been 100% satisfied with the quality of the item, and your customer service! I'm sorry to hear u are sort of "in a pickle" with a buyer! (I've been there, both as a seller and once as a buyer, with a regular on this thread!).
I would like to extend you some advice:
1. Your auctions say, if I'm not correct, "no returns on graded (3rd party) material". So one could conclude that you do allow returns on non-graded material.
2. Now, having your buyer take this large lot of material to a show, possibly being "picked-thru" and handled by many does not sound very appealing to me, as a chance of some of the "picked-thru" items many have become impaired or damaged. You can explain that to the buyer and see if he understands, and will be resigned to keeping the lot.
3. On the other hand, most likely the cards are ok (or with minimal depreciation!) and just the fact that you are, in my mind a "quality person to deal with on ebay (as a seller and a buyer), it may be "more than worth it" to refund him. It may be a small price to pay, from a good guy like you!
I for one would support, for whatever you decide.
But from a seller's point of view, I would refund him. (Maybe you could then break the lot into six fifty card lots and re-list all (6) ofthem? You'll probally make more ebay $$$$$ anyway? LOL!)
Good luck Claude!
rbd
The Renaissance Trust
rbdjr1
Quicksilver Messenger Service - Smokestack Lightning (Live) 1968
Quicksilver Messenger Service - The Hat (Live) 1971
NO. As long as you didn't grossly mislead in your eBay description.
As far as grading one person's Mint could be another's Ex-MT. If you described the card as Mint and it was Poor then that might be a different story.
However, he seems to be disputing the condition of the cards and the fact he sees duplicates. If you listed all 300 cards, he should have known about duplicates from there. However, it seems to me that the condition was the thing he was unsatisfied with and that was the main reason they had no interest from sellers at the show.
The main point of the argument is that he got these cards and were not as expected. He is naive to state that he could not flip them, but that was not his sole reason.
Your refund policy is vague enough for him to be acceptable. It is a gray area mind you and you really did not mislead from what I gather. If condition is in dispute, the buyer should have that benefit of the doubt. Some buyers are more detail oriented than others, so its not like your cards would be preceived the same way by everyone who buys them.
Give the guy an explanation that you listed all the cards in the lot, so any duplicates were already spelled out. Be professional and make sure your side of the story is heard. Do give him a refund. This is not a failure on your part, but shows how fair you want to be. You will build an excellent reputation that you stand behind your products. In the large scheme of things, you are not going to get many refund requests, so just go for the high road and sleep well at night that no one out there feels cheated by you in anyway. That I think is more important than making an extra buck every now and then. One post above is already praising what a good guy you are, so keep up the good work. I am always looking for honorable people to buy from and I am going to keep you in mind.
BST: Tennessebanker, Downtown1974, LarkinCollector, nendee
<< <i>Why would it have taken him this long to figure out that the cards weren't in the specified condition? If he was expecting EX+ and received cards that were all F to G, he would have realized that in a matter of minutes, no? >>
Probably he didn't know until he got to the card show and the dealers pointed out *(right or wrong) the many flaws to either buy them for less or to explain why they want close to book for the ones they're selling and only offer 5-10% for what they will buy. That's what they do around here, anyway.
I'd say no refund, some negs are worth it.
SD
Jim