Typical PSA

Carew29 · February 9, 2006 11:19AM

At least you are consistent.

60 Cards arrived on February 4th and still no received date as of tonight!! Last order went from Dec 5th through Feb 6th. See if you can beat this by a couple of days--PSA!!

WinPitcher · February 9, 2006 11:35AM

Carew

if you're so unhappy with the service why do you keep on submitting? SGC, GAI and Beckett could grade the cards too?

or are you stuck with psa cuz they are for your collection and it is registry related?

Steve

gfb · February 9, 2006 11:39AM

i agree, why continue to use them if your so unhappy with them?

just to play devils advocate, it seems most people don't have any issues when submitting, maybe your not packaging, labeling or doing something right that psa is looking for?

i know the squeaky wheel gets the greasin, but sometimes its easier to buy a new wheel and ignore the busted one

zef204 · February 9, 2006 11:59AM

<< At least you are consistent.

60 Cards arrived on February 4th and still no received date as of tonight!! Last order went from Dec 5th through Feb 6th. See if you can beat this by a couple of days--PSA!!

>>

I feel your pain.

WP and gfb,

It is annoying when some guys cards pop in 2 days, and his don't for 2 months.

But they are obviously who he wants to use and that is why he keeps submitting. I have no problem with people venting and if you don't like these types of b1tching threads, don't read them.

5STAT · February 9, 2006 12:03PM

I'm on both sides of the fence...I sent 4 submissions in one box...3 were logged on the 3rd....and grades popped the 7th.....the other order is in limbo and can't be accounted for....hmmm...they WERE in the same box afterall....what gives...

Boopotts · February 9, 2006 12:26PM

Wouldn't it actually be kind of funny if the graders did read these boards and went out of their way to screw anybody who complained?

Carew29 · February 9, 2006 12:41PM

Actually i posted that sentiment in my last submission be'aching, quoting myself---"who did i piss off at PSA?!! Maybe it was that letter to Joe Orlando who has yet to respond to my Customer Service letter i sent him via e-mail. Still waiting for a reply Joe. Which will come first? My grades? Or a reply from Joe? More than likely i will be pounding sand waiting for Joe, so i will go with the grades. Maybe i should have marked my 4SC or DSL

rbdjr1 · February 9, 2006 12:42PM

<< I'm on both sides of the fence...I sent 4 submissions in one box...3 were logged on the 3rd....and grades popped the 7th.....the other order is in limbo and can't be accounted for....hmmm...they WERE in the same box afterall....what gives... >>

OT: I see u r selling a nice bunch of 1976 Topps baseball again? Good stuff!

rbd

pandrews · February 9, 2006 12:44PM

I heard you on my wireless back in fifty two.
Lying awake intently tuning in on you.
If I was young it didn't stop you coming through.

Oh a-oh

They took the credit for your second symphony.
Re-written by machine on new technology.
And now I understand the problems you can see.

Oh a-oh
I met our children.

Oh a-oh
What did you tell them.

Video killed the radio star.
Video killed the radio star.
Pictures came and broke your heart.

Oh a-a-a-oh

And now we meet in an abandoned studio.
We hear the playback and it seems so long ago.
And you remember the jingles used to go.

Oh a-oh
Your were the first one.

Oh a-oh
You were the last one.

Video killed the radio star.
Video killed the radio star.

In my mind and in my car.
We can't rewind we've gone too far.

Oh a-a-a-oh
Oh a-a-a-oh

Video killed the radio star.
Video killed the radio star.

In my mind and in my car.
We can't rewind we've gone too far.
Pictures came and broke your heart.
Put the blame on VCR.

You are a radio star.
You are a radio star.

Video killed the radio star.
Video killed the radio star.
Video killed the radio star.
Video killed the radio star.

zef204 · February 9, 2006 12:57PM

DaddyRich · February 9, 2006 12:59PM

I never had problems with the company until recently. My last membership was due to end in Jan. 2006 and I stop getting my magazine in July 2005. I renewed my membership (Platinum, mind you) before the expiration of my previous one (Jan.3 2006) and STILL don't have my membership kit w/ my coupon for my submissions. Although my SMR came the other day, I mean - what gives? Sorry just had to vent among my peers and I believe I will call customer service tomorrow. Hope I talk to Matt or whoever the really helpful one is...
Rich

JrMacdaddy · February 9, 2006 1:04PM

<< and STILL don't have my membership kit >>

Did you at least get the bag?

DaddyRich · February 9, 2006 1:05PM

Nope - I got the bag last year , I think it's somehwere in my garage.

zef204 · February 9, 2006 1:10PM

<< 

<< and STILL don't have my membership kit >>

Did you at least get the bag? >>

I think PA got the bag

pandrews · February 9, 2006 1:14PM

<< I think PA got the bag

>>

"proper bag"..

julen23 · February 9, 2006 1:25PM

venting good, holding it all in bad.

julen

Griffins · February 9, 2006 1:56PM

Lately I've had a few orders that didn't show up when received. I called customer service and they were sitting on the "problem shelf". When you order is on this shelf it doesn't get logged, and they don't call you. It sits, until you call, and then they track it down. So if my order isn't logged in 3 days I call, and that gets it back on track. I've had great luck with both Shane and Andre, both took care of everything and were pleasant to deal with.
Also, the few times I've emailed Joe he's responded within minutes, even at the end of the day.And returned calls within a few hours. While I have had some issues with them in the past, in the last few months things seem to have greatly improved.

5STAT · February 9, 2006 2:08PM

rbdjr1...yes Sir....got some 76's in....more 74-76's getting graded now...I'll keep you in mind!!

Lots of fun stuff there...86 Topps Football....84 Donruss Baseball....87 Fleer Basketball...85 Topps Hockey...88-89 Topps and OPC hockey.......been a crazy month....

Besides....gotta fill some of MY sets too.....

Then there's the new material too....I can't keep up..

WinPitcher · February 9, 2006 8:46PM

But they are obviously who he wants to use and that is why he keeps submitting. I have no problem with people venting and if you don't like these types of b1tching threads, don't read them.

Jordan

with all due respect I WILL READ and REPLY to whatever thread I wish. Where in my post do you see me ridiculing or acting like an a$$ (like you just did to me) If you bothered to read my post and digested what i said properly, I asked him a question. I asked him if it was for his collection and thus he had no other alternative.

Maybe you should take your own advice and not reply to posts that you too do not like or for that matter understand.

Steve

Edited to addL just venting

and fwiw the following poster too replied in a respectful manner. it seems only you were acting like the a$$hole. perhaps you should have ended your post with "I feel your pain"

Stingray · February 9, 2006 9:09PM

Serenity Now!!

Stingray

Southerncards · February 9, 2006 10:43PM

I'm staying out of this one!

rbdjr1 · February 10, 2006 12:00AM

Love Stinks

You love her
But she loves him
And he loves somebody else
Ya just can't win
And so it goes
Till the day you die
This thing they call love
It's gonna make you cry
I've had the blues
The reds and the pinks
One thing's for sure

Love stinks
Love stinks yeah yeah
Love stinks
Love stinks yeah yeah
Love stinks
Love stinks yeah yeah
Love stinks
Love stinks yeah yeah

Two by two and side by side
Love's gonna find you yes it is
Ya just can't hide
You'll hear it call
Your heart will fall
Then love will fly
It's gone that's all
I don't care what any Casanova thinks
All I can say is
Love stinks

Love stinks
Love stinks yeah yeah
Love stinks
Love stinks yeah yeah
Love stinks
Love stinks yeah yeah
Love stinks
Love stinks yeah yeah

I've been through diamonds
I've been through minks
I've been through it all
Love stinks

Love stinks
Love stinks yeah yeah
Love stinks
Love stinks yeah yeah
Love stinks
Love stinks yeah yeah
Love stinks
Love stinks yeah yeah

Love stinks

rbd

rbdjr1 · February 10, 2006 12:15AM

<< At least you are consistent.

60 Cards arrived on February 4th and still no received date as of tonight!! Last order went from Dec 5th through Feb 6th. See if you can beat this by a couple of days--PSA!!

>>

Carew, you have the right to "vent your @-s-s off! ...if you want to complain about the bad service u are getting from PSA, in my opinion this is a good forum to "vent".

It seems your post has brought out, both the "yings and the yangs"!

I think I'm a yang, but I'm just not sure what the difference between a ying and a yang is?

Edit: What is it? yang = light and ying = dark (...like luv and marriage; ...u can't have one without the other?)

rbd

JrMacdaddy · February 10, 2006 12:29AM

<< Serenity Now >>

Insanity later.

RonBurgundy · February 10, 2006 12:35AM

I have used all the grading services except SGC, and across the board, they are all horrible when it comes to customer service. All of them.

WinPitcher · February 10, 2006 12:58AM

Robert

If you are a yang I must be a ying.

Now I would also like to add that I have emailed Joe on at least 8 occasions and each time he has replied to me within 24 hrs. In most cases the same day. I have never submitted a card beyond the freebies so it is not cuz I am some bigtime submitter. maybe my emails to him were in a polite manner and possibly he does not reply to those that are not. I suggest that anyone that emails him and then vents weeks later that they are still awaiting a reply to re email him as the original may have possibly got lost in the shuffle.
I assume that the original email was polite and professional. Unlike the title of this thread.

Jim (southern) great to see you back. You are a good guy that adds some balance to the boards.

Steve

Carew29 · February 10, 2006 1:17AM

I didn't one part which i will address, which is yes, i use PSA exclusively for grading and for my sets. But the issue has and always will be "customer service". PSA has done nothing IMO for 4 years in regards to this subject alone. I can't count how many threads have been done on this subject. Hence my ignored e-mail from Joe i sent last month.

WinPitcher · February 10, 2006 1:22AM

Well Carew, like Robert said it is your perogitive to vent here. I see no problem with it also. You however answered your own question in regards to why Joe did not reply to the email.

Steve

pandrews · February 10, 2006 1:44AM

jayhawke · February 10, 2006 1:56AM

Carew29,

What service level did you submit under?

Downtown1974 · February 10, 2006 2:18AM

<< Carew29,

What service level did you submit under? >>

and also does PSA stand behind their Guarantee for free submissions every day your order is late? Just wondering if people have had issues with this.

Stone193 · February 10, 2006 3:10AM

Peter Pogo says:

"Just follow the bounding stick and gets your submissions quick!"

Why aren't I getting more of your business?

I have the quickest return in the biz - 30 minutes!!!

And we treat everyone Equal, like shit!

So, give us a call, we have a spring special, submit 10 cards and get none free!

the maniger

Southerncards · February 10, 2006 3:23AM

Steve (WinPitcher),

Thanks for the welcome back. I have been reading this thread (along with one or 2 others) and am biting my tongue for fear of starting another massacre. Didnt want anyone to think that I had just given up on the forums, I'm just laying low.....

Jim

Stone193 · February 10, 2006 3:43AM

<< Steve (WinPitcher),

Thanks for the welcome back. I have been reading this thread (along with one or 2 others) and am biting my tongue for fear of starting another massacre. Didnt want anyone to think that I had just given up on the forums, I'm just laying low.....

Jim >>

Jim
We're all equal partners here, so don't be a stranger.

I value your input - and if we all don't agree all the time....? Just makes it all the more interesting!

mike

wolfbear · February 10, 2006 4:04AM

Seems that typically odd-ball submissions just plain take longer.
Submissions of 1960's, 1970's or 1980's Topps cards all from the same year come back quickly.

Just guessing here that someone with carew in their posting name might be submitting miscellaneous non-mainstream Rod Carew cards.

carew4me · February 10, 2006 5:08AM

Just guessing here that someone with carew in their posting name might be submitting miscellaneous non-mainstream Rod Carew cards.

Oh your good.

Southerncards · February 10, 2006 8:26AM

Mike (Stone)

Thank you. I always enjoy the activity here and find myself wanting to say more but I know it always breaks bad, so I've been trying to leave it alone.

I will say I dont understand the complaints posted here. I never want to see an unhappy collector and I just cant understand why every day there is a new thread, or 3 from someone who is unhappy with the service. Why dont these complaints ever get addressed?

ok, I see myself starting again, I'll shut up now.

Jim

Carew29 · February 10, 2006 8:34AM

So i will take it that OPC,Topps,Fleer( please stop me anytime),Donruss,Sportsflics,Star,Drakes( please stop me anytime)....are not mainstream? Then what pray tell,is?!! Cards were sent under the $5 special and just got entered late this afternoon,Not received,mind you, just entered>>>>>This took 5 working days to do this..

pandrews · February 10, 2006 8:38AM

<< I just cant understand why every day there is a new thread, or 3 from someone who is unhappy with the service. >>

most of the threads are started by a handful of the same people..

<< Why dont these complaints ever get addressed? >>

i'll second what Steve said, i've never had a problem getting a response from Joe Orlando, or even customer service..

Knuckles · February 10, 2006 8:40AM

Not complaining just sharing my latest...

I sent in a 9 card submission with the 6 card voucher.. They were delivered on Monday morning and I got the following e-mail just yesterday Thursday..

Please be advised that you sent 3 additional cards on the same invoice as your Collectors Club voucher. We can seperate the 3 cards to be processed @ the 15 business day turnaround time, and the other will be processed in 7 days. Or we can keep the order together and all 9 cards will be returned together.
Please reply to this email with authorization as to how to further process this order.

I replied...

"As long as six of the nine cards are still free with use of the voucher please keep the order together. Please feel free to phone me
if need be.."

*shrug* at least my cards aren't sitting on this so called problem order shelf...

WinPitcher · February 10, 2006 11:41PM

Typical PSA

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