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Customer Service at PSA is the personifiaction of Irony

jmbkb4jmbkb4 Posts: 2,963
in Trading Cards & Memorabilia Forum
So I called PSA customer service today to ask about the status of my order. I had previously called on Monday and was told that the order was in the V1 stage and "would be shipped out either today or tomorrow."

As the order status online hadn't changed all week, I called again and this incredibly rude female told me the cards were, and I quote, "in the process." I laughed and said, "As soon as you receive the cards I'm sure they're in the process -- can you please be more specific?" I was greeted with a curt response about how the new computer policy at PSA is that the computers now do not tell the CS reps where you cards are. The "new" computer system now gives them one of three options: processing, grading, shipped. This is only if you believe the namless person on the other end.

I don't think you need to be Mr. Joe Orlando, the king of Botox injections, to read between the lines here. PSA is obviously cutting back on CS reps in order to save $$$. Therefore, you will NOT be able to call to find out if your cards are in grading, slabbing, V1, V2, etc.

Did I mention I categorically hate PSA Customer Service?

Comments

  • pandrewspandrews Posts: 7,598 ✭✭✭
    i edited out my earlier post about todays conversation with customer service.. image
    ·p_A·
  • lawnmowermanlawnmowerman Posts: 19,477 ✭✭✭✭
    I am not gonna say a thing till I get my order backimage

    Matt

    1994 Pro Line Live

    TheDallasCowboyBackfieldProject

  • GriffinsGriffins Posts: 6,076 ✭✭✭
    I've dealt with Shane and Andre and they've always done good by me.

    Always looking for Topps Salesman Samples, pre '51 unopened packs, E90-2, E91a, N690 Kalamazoo Bats, and T204 Square Frame Ramly's

  • mudflap02mudflap02 Posts: 2,060 ✭✭
    They say Joe Orlando's tears cure cancer.


    The real irony is that he has never cried.
  • julen23julen23 Posts: 4,558 ✭✭
    rock and fire

    julen
    image
    RIP GURU
  • FYSFYS Posts: 194 ✭


    << <i>They say Joe Orlando's tears cure cancer. >>



    Instant Classsic.
  • brianwintersfanbrianwintersfan Posts: 3,626 ✭✭


    << <i>I don't think you need to be Mr. Joe Orlando, the king of Botox injections >>



    WOW!!! image
  • Carew29Carew29 Posts: 4,025 ✭✭

    from my post on Dec 30th---


    Please press 1 followed by the # sign for--" Your cards are in the process of being graded"

    Please press 2 followed by the # sign for--" Your order was placed on the problem shelf. No one has contacted you?"

    Please press 3 followed by the # sign for--" We are currently looking for your cards, but we can't find them right now,. Please check back later."

    Please press 4 followed by the # sign for--" Your cards are in the sealing process and will then go into the final staging"

    They could save a ton of money with payroll by simply adding these as taped messages



  • onlychildonlychild Posts: 312 ✭
    For customer service always ask for Andre Spicer. He has never let me down. I suggest if you are satisfied with his CS skills let Joe know.
  • SoutherncardsSoutherncards Posts: 1,384 ✭✭
    First let, let me start by saying that I'm sorry you had to deal with a rude customer service employee. No customer should have to deal with that.

    But now I have to ask, why do you guys continue to use PSA? Every day there is a post here about poor customer service, horribly misgraded cards, phone call runaround, delayed turnaround times, cracked open holders/switched cards.

    Enough is enough guys. They treat you this way because they have you locked in. The more you send, the more they know that they can treat you like sheep. You dont have to accept this. Now I am of course, an advocate of a different grading service but whoever you choose, shouldnt they service you the way you wish to be serviced as a customer? Please dont say that all my collection is in PSA holders or they bring the most money etc, stop sending stuff right now and show them that they cant treat you this way.

    I'll return my soapbox to its rightful storage area now.
  • pandrewspandrews Posts: 7,598 ✭✭✭


    << <i>First let, let me start by saying that I'm sorry you had to deal with a rude customer service employee. No customer should have to deal with that.

    But now I have to ask, why do you guys continue to use PSA? Every day there is a post here about poor customer service, horribly misgraded cards, phone call runaround, delayed turnaround times, cracked open holders/switched cards.

    Enough is enough guys. They treat you this way because they have you locked in. The more you send, the more they know that they can treat you like sheep. You dont have to accept this. Now I am of course, an advocate of a different grading service but whoever you choose, shouldnt they service you the way you wish to be serviced as a customer? Please dont say that all my collection is in PSA holders or they bring the most money etc, stop sending stuff right now and show them that they cant treat you this way.

    I'll return my soapbox to its rightful storage area now. >>



    image
    ·p_A·
  • MuckyMuttMuckyMutt Posts: 803
    Souterncards - at the risk of deflecting some of the inevitable flak to myself - I have to agree with some of your points. I think that those submitting cards are accepting way too much in crappy service. I personally demand better for my money! When I review a card for submission with a 10X loupe and decide that it is a solid 9 with a shot at a 10 and it comes back as an 8, I want to know why! I want more than just "because we said so"! So I crack it, resubmit, and it comes back a 9. Why? "Because they said so"! They don't have to be consistent. They don't have to tell you that it's the corners, the centering, a surface blemish, etc. They just say so - so accept it! Bullshat! We should all demand better. Better grading, better service, better communication. Why? Because if they don't learn to care a little more about the hobby, the collectors, their customers; then someone else will come along that will fill all those gaps. Then PSA will begin their slow decent into oblivion - and where will that leave us with these PSA graded cards?

    Now that I have finished my rant, let me end by saying that I want PSA to succeed and last. They have the reputation and credibility in the market that is much needed. They are a significant and neccessary part of the hobby. BUT - they can do so much better! I believe that there business right now is run by "Wall Street" managers whose only goal is to meet financial goals. They need somebody that knows and understands (and loves) the hobby! I believe that if they do what's good for their customers, the financial success will naturally follow. Right now, I think they are doing what they think will achieve financial success, but not good for the business. The type of approach that is very short-term and short-sighted.

    Now let me go run and hide... image
    << image >>
  • calleochocalleocho Posts: 1,569 ✭✭
    southerncards.

    There is a SGC board...
    "Women should be obscene and not heard. "
    Groucho Marx
  • DaBigHurtDaBigHurt Posts: 1,066 ✭✭
    Whenever ANY company has a monopoly on a market, they can pretty much do whatever they want. The same reason people still use Paypal after getting raped on a fraudulent chargeback is the same reason people will continually give their business to companies that treat them like dirt because for them, there is no other viable alternative.

    When it comes to getting your cards slabbed, there are certain segments where you can choose from other grading companies. If you have 19th century, certain pre-war cards, SGC is used by A LOT of vintage collectors. Modern stuff, BGS is more dominant than PSA. But when it comes to stuff for the Set Registry, PSA is the only game in town, so to speak, and they'll do whatever they want to you and you'll take it. You may not like it, but believe me, you will take it. image
    image

    GO MARLINS! Home of the best fans in baseball!!
  • FYSFYS Posts: 194 ✭


    << <i>Whenever ANY company has a monopoly on a market, they can pretty much do whatever they want. The same reason people still use Paypal after getting raped on a fraudulent chargeback is the same reason people will continually give their business to companies that treat them like dirt because for them, there is no other viable alternative.

    When it comes to getting your cards slabbed, there are certain segments where you can choose from other grading companies. If you have 19th century, certain pre-war cards, SGC is used by A LOT of vintage collectors. Modern stuff, BGS is more dominant than PSA. But when it comes to stuff for the Set Registry, PSA is the only game in town, so to speak, and they'll do whatever they want to you and you'll take it. You may not like it, but believe me, you will take it. image >>



    The first DaBigHurt post not full of B.S.
  • bri2327bri2327 Posts: 3,178 ✭✭
    Here is a link to check out for everyone who is unhappy with customer service at PSA.......just look at the card in the links name !


    --
    your slab will be ready......
    "The other teams could make trouble for us if they win."
    -- Yogi Berra

    image
  • SoutherncardsSoutherncards Posts: 1,384 ✭✭
    pandrews - I would assume by you showing that Kemp card, you are trying to find examples of poorly graded SGC material. While I agree that the card doesnt look its prettiest, I would have to assume that it meets centering criteria for an 88. Without looking at the card in person, its hard to me to be 100% sure.

    As I stated above, every company makes mistakes. For all the people who tell me to go back to the SGC boards, I never see any complaints there like what I see here...
  • sando69sando69 Posts: 276
    DBH-
    who are you & what have you done with the "real" DaBigHurt?
  • jmbkb4jmbkb4 Posts: 2,963




    << <i>Here is a link to check out for everyone who is unhappy with customer service at PSA.......just look at the card in the links name !


    --
    your slab will be ready...... >>



    image
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