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Just curious why psa has customer service
Carew29
Posts: 4,026 ✭✭
Please press 1 followed by the # sign for--" Your cards are in the process of being graded"
Please press 2 followed by the # sign for--" Your order was placed on the problem shelf. No one has contacted you?"
Please press 3 followed by the # sign for--" We are currently looking for your cards, but we can't find them right now,. Please check back later."
Please press 4 followed by the # sign for--" Your cards are in the sealing process and will then go into the final staging"
They could save a ton of money with payroll by simply adding these as taped messages
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"All evil needs to triumph is for good men to do nothing."
<< <i>Please press 1 followed by the # sign for--" Your cards are in the process of being graded"
Please press 2 followed by the # sign for--" Your order was placed on the problem shelf. No one has contacted you?"
Please press 3 followed by the # sign for--" We are currently looking for your cards, but we can't find them right now,. Please check back later."
Please press 4 followed by the # sign for--" Your cards are in the sealing process and will then go into the final staging"
They could save a ton of money with payroll by simply adding these as taped messages >>
You forgot the most important button:
Please press 5 followed by the # sign for -- "Hang the phone up clone. No matter how crappy we treat you, you will still remain a customer"
I don't have a problem with PSA, They just don't need to pay somebody on the clock for the same patent answers month after month. Heck maybe even their stock might go up!!
It goes along with if you were getting your car fixed and every time you called them their response was "we're working on it". Pretty vague answer for a business don't you think?
If I go to a business and they treat me like crap, I dont care how good the work is that is performed, I leave.
Probably the same reason you keep posting on this board...it's far superior to the alternative.
<< <i>I don't have a problem with PSA, They just don't need to pay somebody on the clock for the same patent answers month after month. Heck maybe even their stock might go up!!
It goes along with if you were getting your car fixed and every time you called them their response was "we're working on it". Pretty vague answer for a business don't you think? >>
Now you lost me. There's a big difference between saying "we're working on it" and saying one of the four answers you mentioned:
" Your cards are in the process of being graded"
" Your order was placed on the problem shelf. No one has contacted you?"
" We are currently looking for your cards, but we can't find them right now,. Please check back later."
" Your cards are in the sealing process and will then go into the final staging"
Those seem to be pretty informative answers. I thought your point was that PSA shouldn't have to pay someone to dole out those answers, and, if that's the case, what's the point in calling. If you want to know where your cards are, they are either:
In PSA's hands;
In the post office's hands;
or, in your hands.
What's your point here?
"All evil needs to triumph is for good men to do nothing."
The reason I post to this board is due to the fact that there are many intelligent collectors here with a wealth of hobby knowledge.
Now if you feel the need to endure crap customer service in pursuit of that PSA 10, I'm not going to stand in your way. If PSA was the only hot dog stand on the block, I'd be eating pizza.
Luckily for me, there is another company that offers outstanding grading AND quality customer service........a winning combination.
I have found that most analogys that people use here are redundant and rarely do they fit.
SD
ranger my man, that is perhaps the best point I've heard in a long time. You talk about a successful business with absolutely zero customer service, look no further than ebay.
1955 Bowman Raw complete with 90% Ex-NR or better
Now seeking 1949 Eureka Sportstamps...NM condition
Working on '78 Autographed set now 99.9% complete -
Working on '89 Topps autoed set now complete
"Stupid is as stupid does."
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