Seller's response - notice his threat at the bottom...

gregm13

Here's the deal. I bought a PSA graded card from billibudusa and received it today. He mailed the card is a regular envelope and the PSA slab was cracked in multiple places. Below is his response to my e-mail. I love how he has avoided all responsibility for the card being damaged.


I am sorry about the damage sustained during the shipping of this item. As far as the cost of shipping that was charged for this item, included in this amount are seller handling fees (which includes the trip to the Post Office to deliver the item and other handling actions that are associated with the shipment of this item). I do believe that these charges are customary and in-line with what is normally charged for shipping & handling.
I will certainly take your advice about bubble mailers for the delivery of all future auctions. I was unaware that metered mail was handled the same way as standard "thin" envelope mail. I have sent and received many graded cards through the Post Office that have been shipped using standard envelopes and in ALL instances the item was fine. I am truly sorry that the card was damaged.
If you could please scan or photograph the card (front and back) and email it to me, I can go to the Post Office and see what can be done about the damaged item. Unfortunately, you did not purchase insurance on this item, so I am not sure what the post office will be willing to do. I cannot issue a refund if the Post Office does not issue a damage claim. When I receive the photo or scan of the damaged card I will make every effort to remedy the situation. I will try to get you reimbursement from the Post Office. As I realize that you are clearly upset, and will certainly consider leaving a negative feedback, I must tell you that I will leave the same feedback rating as I receive. Please do not construe this as a threat, I am simply notifying you how I handle a negative feedback.

Bill McGillick

1966CUDA

Frekin' idiot....ships in a regular envelope!!! What do padded envelopes cost in bulk?? 10..15 cents??? Sorry to hear about the card. Sounds like this guy needs to change how he ships!!

julen23

is this guy in 8th grade or what?

my friggin 2nd grader has more common sense than his dumba$$.


accountability, helping a brother out when you screwed up, not from that a$$hat

Julen

rlankhaar

I'm glad "it's not a threat, its just how I handle it".

What a jerk. I'd wait to see what he does, then file a Paypal claim if nothing happens. Either way, I don't think I'd leave feedback to him-he seems like the type that would neg you after first receiving a positive.

It's too bad - that was a nice card you got.

zef204

You should let him know the USPS "will not honor insurance for packages they deem not sufficiently packaged." I think that includes anything "fragile" in a white envelope. What an ass! Thats why I created a buyers account to neg guys like this without a thought to it hurting my eBay sales credibility. If you want, I will buy one of his cards and neg him for poor packaging. LMK.

Ahmanfan

I hate retalitory negs. you paid promptly (which is doing everything you need to do) and he is threatening to neg you. f him.

JOhn

cdchanger

Thanks for giving us warning of ANOTHER scambay rip-off seller.
(I hope the few cents he saved on postage will cost him BIG in
future lost sales.)

This thread should be sent to the worthless seller. I have never
found a seller with enough greedy guts to use a plain envelope
to ship a PSA card; bubbles are standard for single cards.

This bum's threat about negative fb shows us why the scambay
fb system is USELESS. Once I pay, the seller owes me a positive;
if I receive the item as advertised, I owe a positive.

Cher

Boopotts

Wait until the 89th day, 11th hour, 59th minute, and leave the much deserving neg. This is one of those few instances where it's actually worth setting your watch for it.

Boopotts

<< <i>Thanks for giving us warning of ANOTHER scambay rip-off seller.
(I hope the few cents he saved on postage will cost him BIG in
future lost sales.)

This thread should be sent to the worthless seller. I have never
found a seller with enough greedy guts to use a plain envelope
to ship a PSA card; bubbles are standard for single cards.

This bum's threat about negative fb shows us why the scambay
fb system is USELESS. Once I pay, the seller owes me a positive;
if I receive the item as advertised, I owe a positive.

Cher >>




Oh, C'mon. The feedback system is not 'useless'. If it was you would gladly bid on a high end card from a seller with an 89% rating as a seller with a 99% rating.

It would be more accurate to say that the feeback system ,while it has it's merits, is also flawed and could use some improvements.

MuckyMutt

I love it when a seller shows just how stupid he is. Not only can he not properly package a card for shipment, but he has no clue about Ebay rules. Ebay clearly says that the seller is responsible for getting the merchardise to you in good shape. Any insurance that may be purchased is for the SELLER'S protection. He can claim all he wants that it's not his fault - but IT IS! Since he has made his position known, I would not wait any longer - just file a claim with Paypal for "Significantly Not As Described".

The real crime here is that a nice card was ruined...

KansasJayhawk

That stinks, but this is another example of why I ALWAYS purchase insurance...the good old USPS has burned me to many times as a seller and buyer. Hope this all works out for you.

WinPitcher

Wait until the 89th day, 11th hour, 59th minute, and leave the much deserving neg. This is one of those few instances where it's actually worth setting your watch for it.


That does not work.


Greg, sorry this happened to you.

Steve

Brian48

The seller was obviously irresponsible in sending an item without proper packaging. If you paid with PayPal, I'd give them a call to see if this is enough grounds for a formal dispute. In the meantime, I wouldn't throw anything away. Save all the pieces and the postmarked envelope that the item came in.

larryallen73

That sucks. What a moron seller. Maybe I missed it above, but what's the name of the seller? I want to know who to avoid!

gregm13

My response:

Bill,

Let me ask you a question, why would the post office
be responsible for the damaged card when you
improperly protected it? You completely missed my
point about the $3 charged for s&h. I charge the
exact same amount, but ALWAYS send in a bubble mailer
with delivery confirmation. I have no problem paying
s&h when the card is properly packaged. I have bought
over 500 PSA graded cards and you are the first seller
who has mailed in a regular envelope, and the card you
sold is the first one I have received where the slab
was damaged. Coincidence?

You should do the right thing and refund my money.
It's not the post office's responsibility nor my
responsibility. Purchasing insurance only covers me
for damaged caused by the post office's negligence -
not damage caused by an item being improperly
packaged. Think of it this way - if you sold me a
fragile vase and threw it in a box with a few pieces
of newspaper would the post office be liable for
damage to the vase? The answer is no because you, as
the seller, are responsible for properly packaging the
item for shipment.

I don't appreciate your veiled threats and find it
ironic that you don't leave feedback until the buyer
does - to hold the buyer "hostage" even when a
negitive is justified (such as the situation at hand).

I ask again that you refund my money.

Regards,

Greg M.

gregm13

<< <i>That sucks. What a moron seller. Maybe I missed it above, but what's the name of the seller? I want to know who to avoid! >>



The guy's e-bay id is billibudusa. I'd be careful buying from this guy.

Greg M.

MorrellMan

Greg,
Nice follow-up email; let us know how this dildo responds. If he doesn't respond properly and/or quickly, I would file a claim with paypal and issue a complaint to ebay. Their seller is violating their rules not only in terms of packaging and ensuring safe shipment, but also in stating his feedback policy in writing to you (what an idiot) - it is clearly in violation of ebay's feedback policy.
Sorry this happened. I know it is no consolation, but we all deal with this crap on a regular basis. There are a lot of tools out there. It's frustrating, but, in the end, most are resolved. I'd get his phone number and talk to him. He sounds sane; just misinformed.

zef204

<< <i>Greg,
Nice follow-up email; let us know how this dildo responds. If he doesn't respond properly and/or quickly, I would file a claim with paypal and issue a complaint to ebay. Their seller is violating their rules not only in terms of packaging and ensuring safe shipment, but also in stating his feedback policy in writing to you (what an idiot) - it is clearly in violation of ebay's feedback policy.
Sorry this happened. I know it is no consolation, but we all deal with this crap on a regular basis. There are a lot of tools out there. It's frustrating, but, in the end, most are resolved. I'd get his phone number and talk to him. He sounds sane; just misinformed. >>



eBay will not do anything about e-mails recieved unless it is through their messaging. So if he sent you that e-mail through eBay they may do something. If it was an e-mail from his ISP they will not.

Good luck and please let us know how this ensues.

ctsoxfan

What kind of idiot ships a PSA slab in a regular envelope, anyway? What did he save here, a few cents?

People like that have no business selling anything on Ebay, as it ruins things for people who take the extra time to handle their Ebay sales in a more professional manner. Keep us updated on this, please.

Knopfler

<< <i>Wait until the 89th day, 11th hour, 59th minute, and leave the much deserving neg. This is one of those few instances where it's actually worth setting your watch for it.


That does not work.


Greg, sorry this happened to you.

Steve >>



I think he meant 89th day, 23rd hour, 59th minute. Of course if you only buy using your Ebay ID involved in this transaction, then I would not even worry about the neg. Just neg him right now.

baseballfanatic

Gee, the sellers "me" page says "I place an emphasis on customer service and satisfaction in every item that I sell". Guess that went out the window.............

Stone193

Hi Greg
Sorry to hear about this - the guy is obviously clueless.

How did you pay for the item?

mike

Axtell

I sent the following message to this clown:

"I just wanted to let you know that myself (among many others in the PSA community) will NEVER be buying cards from you. You sent a PSA graded card to a fellow member, in a plain white envelope (what?), and when it's broken during transit, you try to blame the post office when it was your negligence that was solely at fault. You then threaten to negative feedback him when it's YOUR fault. You should have given him positive feedback upon receiving payment, and you should either (a) accept the negative feedback for the horrible manner in which you ship your cards, or (b) give him a full and immediate refund.

Your not so thinly veiled threats against him of 'if you leave a negative I will respond in kind' are absolutely UNACCEPTABLE and holding someone's feedback hostage when you are at fault is not how feedback is meant to be done.

I recommend you resolve this situation immediately, or expect to find many of those who bid in your card auctions to be clued into your practices."

I highly recommend anyone who is offended at the feedback hostage situation this seller obviously represents to send a letter as well.

Hub

That's why I only buy from folks who leave feedback immediately upon receipt of payment--and I do the same when I sell something.

Kurtman9

<< <i>I have never
found a seller with enough greedy guts to use a plain envelope
to ship a PSA card; bubbles are standard for single cards.
>>



There is an ebay seller named Fairway54 that sells a ton of vintage cards on ebay. Several years ago, he mailed me a '66 Topps Hank Aaron PSA 8 that I won in a plain white letter envelope. Miracously, the card arrived undamaged, but I was astonished that an apparant reputable high-volume seller could be so irresponsible. Needless, I have not bid on any of his cards since then.

I also have once received a cracked holder (61 Mantle AS PSA 8) from a bubble mailer package damaged in the mail (different seller). Thankfully, that seller apologized and immediately made the situation right by getting PSA to reholder the card (no damage to the card) and he refunded all my shipping costs.

WinPitcher

Fairway (Bob Lins) has upgraded to bubble mailers and in some cases boxes his items now. Postage and handling have gone up too. I think it is now 6.00?

SD

cavalier

1420sports

Get his contact info from eBay and call him ...

mtcards

The USPS usually runs those plain white envelopes through a sorting machine, hence the damage. Also, this is the exact reason why sellers who wait until they receive feedback first are perpetuating the idiots like this on ebay.

Snowball

$3.00 s/h in a plain letter envelope? That will pissed me off. Even if he went through usps counter he should have write down non-machine. I think letter envelopes are sorted by machines.

Here's BillibudUSA's about me page.

BillibudUSA's Auctions

I have been using ebay for over 4 years now. I mostly buy and sell sports collectibles and electronics. I place an emphasis on customer service and satisfaction in every item that I sell. The ebay service has changed the way I buy anything. If it can be shipped, I'll look for it on ebay.

Take a chance, if I have an auction up for bidding, go ahead and throw down a bid. You won't be disappointed. Thanks.

gregm13

<< <i>I sent the following message to this clown:

"I just wanted to let you know that myself (among many others in the PSA community) will NEVER be buying cards from you. You sent a PSA graded card to a fellow member, in a plain white envelope (what?), and when it's broken during transit, you try to blame the post office when it was your negligence that was solely at fault. You then threaten to negative feedback him when it's YOUR fault. You should have given him positive feedback upon receiving payment, and you should either (a) accept the negative feedback for the horrible manner in which you ship your cards, or (b) give him a full and immediate refund.

Your not so thinly veiled threats against him of 'if you leave a negative I will respond in kind' are absolutely UNACCEPTABLE and holding someone's feedback hostage when you are at fault is not how feedback is meant to be done.

I recommend you resolve this situation immediately, or expect to find many of those who bid in your card auctions to be clued into your practices."

I highly recommend anyone who is offended at the feedback hostage situation this seller obviously represents to send a letter as well. >>


Axtel - thanks for sending the e-mail. I really appreciate you trying to help me out.

Greg M.

gregm13

Well - it looks like I'm not getting my refund. I just received this from the seller.

Merry x-mas!!

Greg M.

I will take the pics to the USPS and see what they are willing to do. I see that you have decided to slander my reputation on the CU Forum site. This is not appreciated, nor do I feel that it is warranted. You have not given me adequate time to resolve this issue before you decide to tee off on me. The USPS will reopen next week, I will go to the USPS and see what can be done since YOU did not purchase shipping insurance. I will NOT be the one issuing the refund for this item, the USPS will make that determination. Your slander tactics are unappreciated, but they have taught me something. From this point on I will only ship using bubble mailers so that this issue does not arise again. Unfortunately, this will not help you in your loss for this particular transaction.

MERRY CHRISTMAS

rw2win

Hey moron. It's not slander if it's true.

cdchanger

This junk seller has now set himself up to lose thoudands of dollars in future sales
to some of the most serious buyers on the planet.

He is in blatant violation of several scambay rules and should be reported.

The post office is going to laugh at him, IF he actually talks to them about
his grossly negligent actions. (The funny part is that even if the item had
been insured, the USPS investigation would likely result in a "denied claim"
due to "improper packaging.")

Thanks again for warning us against this disgusting seller.

Cher

jayhawke

I wish there was a sniper feedback system. That way you could snipe your feeback at the last possible second and the other party couldn't do anything about it.

Happy Holidays!!

Stone193

Greg
The fact that the guy concedes he will be using bubble envelopes from here on, is an "admission of wrongdoing" IMO.

I don't think you committed libel - you spoke the truth by just providing us with his statements.

At this point, I hope he does the right thing and refunds your money.

Merry Christmas
mike

ctsoxfan

Of course, if he really does go to the PO (I doubt it), they are going to tell him that the item was not properly packaged, and that is why it was damaged. Which then makes it his fault, and he should reimburse you. I love when sellers take short cuts, and then point the finger at the buyer and say - "but you didn't buy insurance, so it's not my problem".

Unfortunately, it doesn't look like you will win though, Greg. But ultimately, it's this seller who will lose out...a lot more, actually.

jmmiller777

What a shame! Just a heads upabout USPS insurance. It is worthless, absolutely worthless! I have had three incidents with the USPS frauds. They love to sell it but rarely payout on it. They do not take responsibility for the postperson (politically correct ) folding an item that says "do not bend". I had purchased 3 MICKEY MANTLE menus that were literally folded in half becauseb the stinkin mailperson was too lazy to walk up and deliver-wasn't their fault. Of course, once you make a claim, you no longer get to speak to a human. Everything is handled by computer. This process took 4 months and you can expect to recieve correspondence through a cheesy postcard. Of course you can object and "file another claim" if you are not satisfied with the outcome. I could fill this whole space up with the steps taken on each incident. Just worthless. They want to and will wear you down. The Post Office needs to close down shop. Let the two dozen other responsible courriers and package delivery companies take over. They do it cheaper and more effectivel. Whew...

gregm13

Believe it or not, the seller refunded my money. Good riddance.

Greg M.

cptspandex

Honestly, I think I would still leave a negative feedback -- or at least a neutral outlining the situation. Sure, you did not pay the postal insurance, but I think you make a very strong case that the seller packaged the item poorly, and that postal insurance does not make the Post Office liable if the seller didn't take the care to package the item within reason to prevent damage. That's Mail Fraud and I would think the regional postal inspector would be very interested to know that this seller is offering postal insurance, free of consequence, and mispackaging materials so that damage may not only occur, but is very LIKELY to occur.

Basically, if I'm a Postal Inspector, I look at it like this: the Post Office is responsible for damage caused to insured packages IF the damage is found to be a direct result of the improper handling of the package by the Post Office. Mail Fraud is a federal offense, and postal inspectors prevent Post Office consumers from shipping damaged items and claiming the package was damaged in transit.

As far as the negative, I wouldn't sweat retaliatory feedback. I would consider it an obligation to let my fellow eBay users know of this seller's tactics, much like you did on this forum, so they can avoid a similar situation. If he retaliates, eBay Safeharbor can look into having the feedback removed. If not, people save the e-mails so your back is covered if it ever comes into question. It should be obvious by anyone concerned that its retaliatory feedback, especially if he posts a negative after you posted yours.

I'm sorry this happened to you. Sellers like this really chap my ---. He has the nerve to charge you $3 shipping can can't even take the time to send it in a $0.40 bubble mailer. Imagine if he pockets the $2.50 he pays himself for "shipping and handling" on ten sales. Unless he drives each package to the post office individually, he would net $25 extra for a trip to the local Post Office and to handle the cards. Apparently, "shipping and handling" is a surcharge that doesn't cover him handling the card well.

pandrews

i had no problems collecting on a USPS insurance claim for about $60 bucks.. its the only time ive ever had to use it.. it wasnt for a damaged item, though.. it was because the item never arrived at the buyers address.. i had delivery confirmation, and the tracking never showed the package as being received..