Dats a-lotta negatives...

downgoesfrazier

Browsing Mattingly items I can across this feedback. Percentage-wise the numbers don't SOUND bad to the novice, but this guy is generating as many as 10 neg's per day...

Scary feedback

Just wondered if anyone has seen more raw negatives?


dgf

BigRedMachine

I don't think I've ever seen that many feedbacks, period.

This guy is busy!!!!

baseballfanatic

I like the 2,413 that have been withdrawn!

kcballboy

I can only imagine dealing in that much volume. I can hardly get myself up to list two items in a month.

envoy98

96.7% is a pretty p!$$ poor feedback rating. Not to mention the fact that lately he's running closer to 9% in neutrals & negatives. He needs some help I think, but my guess is he's running on a slim profit margin and can't afford it...I dunno. Lotta volume!

Stingray

Is there a certain point where Ebay would pull someone like that off the site? Looks like he does not mind having a few negs sprinkled in with the pos. Can not imagine doing that type of volume by myself?

Stingray

onlyanumber

Well, with volume like that he should be a power seller--but his feedback squashes any chance of that. This guy probably does the most business on Ebay, probably has the most feedback, and Ebay can't showcase him as the ultimate power seller. Kind of ironic, huh?


Edit: Just wanted to add that the most I ever listed on Ebay at any time was about 150 items. And that nearly killed me. Too many items at once and things spin way out of control. I ended up sending out the wrong cards to the wrong people and ate a lot in cost.

softparade

I picture some guy going berzerk with turbo lister everyday and not being able to handle all of the ending auctions! OR, is so far gone from knowing his inventory that alot of stuff he/she is listing is not on hand!

ranger63

any guesses on what ebay fees run each month?

onlyanumber

If he's an anchor store, $500 a month to start, .02 per item to list. Just off the top!!! He has 30000 items for sale right now, so that's minimum $600 in listing fees for what is up, and I'm sure he replenished regularly.

iamthegreatcornholio

it seems like terrible customer service...

compare that to this dude with even more feedback, but at 99.2%

cavalier

Adam is maybe top 50 guys
you can see an updated list here

Ebay seller rankings by feedback
itss sometimes fun to go through and look at the number of negs
look at totalcampus.com right before they went belly up

tedh111

I think one of the sellers with the most Dollar volume is grapevinehill. They do tons of auctions and their average is around $50-75

bengineno9

No such thing of customer service. Just automated return emails. Bought a poster from this seller and i took forever.

envoy98

While many of those negs are probably well deserved, it still drives me crazy when I see negs from <50 fb bidders for "slow shipping" and you see the neg is from the 20th and the auction ended only 7 or 10 days earlier. One of the reasons I hate seeing really low fb bidders winning my auctions. Luckily, I've had very few problems but I see examples all the time and I"m just waiting to get a neg like that...I suppose you do enough volume you're bound to have negs like that. <shrug>

Amazing how much volume some people do. I'm not even up to 700 fb yet and I've done close to two thousand transactions. Think of how many transactions didn't get any feedback at all.

On a side note, I just had 125 auctions end (end of year blowout) and leaving feedback for all those people and marking the items as shipped as soon as I get them packaged up is not the most efficient process. I would love to see ebay add the auction title to the "leave multiple feedback" page they have. If you sell a lot of different things it would be much easier...but I suppose if you sell 200 of the same partylite votive candles, it wouldn't be much help huh?

ctsoxfan

<< <i>Adam is maybe top 50 guys
you can see an updated list here

Ebay seller rankings by feedback
itss sometimes fun to go through and look at the number of negs
look at totalcampus.com right before they went belly up >>



That list is mind-blowing. The top seller on it has the same staggering amount of negs, with almost 300,000 feedback. Why would someone buy from these sellers? Clearly, they are running operations that they cannot properly control - hence the large number of negs (even relative to their sales).

TheCARDKid

Wouldn't it make sense for Ebay to help their biggest sellers? i.e. putting the systems in place to help them grow.

What company wouldn't want to help their top sellers grow and prosper?

Compare those guys with our friend Steve Hart...

Stellar feedback

And Steve sells a highly subjective product.

SDavid

That guy's feedback is atrocious, no doubt, but I think sellers in categories other than cards tend to get more negatives. Not to that extreme, but more overall. I know some people who used to sell various types of housewares on the bay, and, from what they told me, they were getting a much higher percentage of rude, PITA buyers than I've run into. Also, about once every month, I'll check ebay's seller central board, which is basically the equivalent of a 24-hour car wreck, and some of those sellers describe their ebay experiences in a way that sounds very, uh, painful.

I think sportscard buyers are more tolerant because most of them are also sellers, so they know what it's like and they can readily resell something that's not quite satisfactory to them (like a "9" that looks more like an 8). Plus, anyone who has bought sportscards for any length of time has already taken it up the #$$ so many times that it doesn't hurt much anymore, lol.

Stingray

I wonder if you took a paticular store, say like Best Buy or Cuircit City and everyone who ordered on-line from them for year period, why type of feedback rating those places would have?

Stingray

RobBobGolf

I have noticed an increase in customers wanting shipping info much earlier also. I send a lot of items media mail, which some people just do not understand. People are now e-mailing me 5 and 6 days after payment, even after my ads clearly state media mail is 3-20 day proposition. Also, I noticed E-Bay has started to include a disclaimer that states the seller is not responsible for delivery times after the item is sent. With Postal rates increasing in January, you can bet it will only get worse.

As for our friend Adam...., .99 Poster = .89 profit = 6.99 S&H = 5.00 profit for about 6.00 profit per sale , just doesn't seem like its worth all the effort.

RobBob

cavalier

There are some categories where people are quick to leave negs (electronics and such) and people as a rule are quicker to leave negs when the person already has some (or a lot).

I know one high volume seller who responds to people with the attitude "go ahead and leave me negative feedback I've got 1500 already - what's yours going to do" and quite frankly his sales don't seem to suffer that much -- so sometimes I wonder what the average buyer out there is thinking - or if they even check feedback.

But with that said, we have a little bit of volume on ebay Our Feedback with a pretty good track record and the way we avoid negs is simply - communication. We goof and if you just tell the customer straight up we made a mistake here is how we suggest fixing it 24 out of 25 times they work with you. I think people are so programmed to being lied to that they just automatically go nuts when email is ignored or they get a runaround answer.

envoy98

<< <i>I wonder if you took a paticular store, say like Best Buy or Cuircit City and everyone who ordered on-line from them for year period, why type of feedback rating those places would have?

Stingray >>



Well Geico brags about their 97% satisfaction rating. I was thinking about that one day and thought to myself.."y'know, if they were an ebay seller, I wouldn't even buy from them" Puts an interesting perspective on things.

onlyanumber

<<I wonder if you took a paticular store, say like Best Buy or Cuircit City and everyone who ordered on-line from them for year period, why type of feedback rating those places would have?

Stingray>>


Funny you say that. I noticed #24 on the list is The Sharper Image. Never realized they did that much business on Ebay

sagard

He was a featured seller recently in one of Ebay's emails. Ebay interviewed him and chatted him up.

Ebay asked him how he managed to keep his feedback so high. That was very telling to me.

jaderock

to me anything below 98% FB is pretty bad meaning they probably don't want to fix minor problems/questions. on the Top Feedback list I've bought from the #1 seller before - crappy DVD and slow shipping CA to CA to 15 days - ouch!