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scratched holder.

shoeboxshoebox Posts: 3
in Trading Cards & Memorabilia Forum
Hello,
I am new to PSA and wondered if anyone else has run into this problem. One of my first cards graded came back with a long scratch on the inside of the holder... across the front of the card. I sent an email to customer service over a week ago, but didn't hear back. So I sent another one tonight. Will they normally redo the card? Do you think it will cost me to get it corrected, even though it is their mistake? Should I just send it back, or wait to hear? I couldn't find anything on the web site that discussed this.
I'll try to attach a scan of the card. Thanks!
wayne

Comments

  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    image


    you sure that it is on the inside and not the outside?

    SD
    Good for you.
  • shoeboxshoebox Posts: 3
    Yes, unfortunately it seems to run across the face and into the side of the holder. The outside appears to be very smooth. This is how it looked when I pulled it out of the box.
    wayne
  • earlycalguyearlycalguy Posts: 1,247 ✭✭
    I would not wait for an email response - it may never happen. I would call the 800 number. if they don't offer then ask for compensation for their error. their standard is a voucher for 2 free grades. but yes they should replace the holder and mail back to you at no charge. make sure to get a name and send a note with the card and reference who you talked to.
  • InMySockInMySock Posts: 243
    I feel your pain. I have a card that was slabbed, and there is a hair that runs through the seal, lays on top of the card, and goes up through the flip/label, and out through the seal on the top. I didn't even notice it until I scanned the card for my set registry.

    I haven't decided if I am going to have it reholdered or not.

    ~IMS
  • Brian48Brian48 Posts: 2,624 ✭✭✭
    Very annoying. I have a '93 Clemens Refractor with a very thin stratch going from top > down on the front. It's only noticable when viewing the slab at an angle, but it's still very irks me to look at it. Also, I have another '89 Score glossy Clemens that has a hair encapsulated with the card on the back.

    As annoying as they are to look at it, I'm not sure it's worth the shipping to send them back for encapsulation.
  • Kurtman9Kurtman9 Posts: 553
    I know the feeling. I recently got back a 61 Yaz PSA 9 that had a few pieces of black "glitter", for lack of a better word, inside the holder. Now the card looks as if it's got some excess print, but it's this trash inside the encapsulation. Cmon PSA guys, how about a little quality control!
    Collecting Vintage Baseball.
    My ebay listings
  • NewJerseyMeatHookNewJerseyMeatHook Posts: 1,441
    What, is Oscar Gamble now a PSA grader!?
  • softparadesoftparade Posts: 9,281 ✭✭✭✭✭
    NOTHING beats the story that DGF tells about the card he got back from PSA with a PUBIC HAIR INSIDE the holder.

    ISO 1978 Topps Baseball in NM-MT High Grade Raw 3, 100, 103, 302, 347, 376, 416, 466, 481, 487, 509, 534, 540, 554, 579, 580, 622, 642, 673, 724__________________________________________________________________________________________________________________________________ISO 1978 O-Pee-Chee in NM-MT High Grade Raw12, 21, 29, 38, 49, 65, 69, 73, 74, 81, 95, 100, 104, 110, 115, 122, 132, 133, 135, 140, 142, 151, 153, 155, 160, 161, 167, 168, 172, 179, 181, 196, 200, 204, 210, 224, 231, 240

  • nearmintnearmint Posts: 1,111 ✭✭✭
    When I get a scratched holder or incorrect label, I send it back with a note. Each time I've done this--quite a few times, now--they've fixed the problem and returned it, no problem. The customer service email address is a black hole.
    Nearmint's Vintage Football Cards
    Vintage Football Card Gallery
  • shoeboxshoebox Posts: 3
    Thanks everyone for your advice and stories! I was unavailable to call today, but will do so tomorrow and see what they say. I'll post how this turns out.
    wayne
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