Dealers-- do you ever call a former customer and ask why he/she is not a repeat customer?

Longacre

This is a question for the dealers, or anyone else who can answer. Suppose you sell a relatively expensive coin to a new customer. As an example, let's say it is a $1,000 gold dollar. During the course of the transaction, the dealer speaks to the customer, learns about his or her collecting interests, etc., etc. (and does all of the things a good salesman should do). Suppose that several months go by (or maybe a year), do you ever wonder what happened to that customer and whether he or she was truly happy with the coin that you sold? Do you follow up with them in any way to inquire why they are not a repeat customer (especially if during the initial transaction, the customer said he wants to put together a set of gold dollars or something similar that you stock)? Is it a good business practice to do so, especially if the customer did not like the coin (but did not tell you), and then is talking trash about you behind your back? Or is the current market so hot that dealers literally are having trouble counting the cash coming in the door, and the last thing they have time for is to call a customer that they sold a coin to a year ago?