EBAY always makes me feel soooo appreciated.

markglicker

Just spent $140 on Feature fees. After just over an hour, I realized that I had made a listing error on one auction. Since I already had a bid, I could not change it, I ended the auction early, and relisted the coin. I called Power Seller support, and asked for a refund on the original feature fee. I was chastised for my error, and told that they would only do it this one time. I send these guys well over $1000 a month, and think that they could be a bit nicer.

Coinhusker1

Meg Whitman, Fortune's #1 most powerful woman in business, made only $29 million in comp last year. She should not have to suffer from lower profits due to your listing mistakes, so suck it up!!

markglicker

You are right Coinhusker. Ebay should have a tab, so that you can pay double fees, to go directly to the Ebay top brass.

Dave99B

Whine, whine, whine....why not take your business over to Yahoo!

(yeah, right.....!)

Dave

markglicker

Whine, whine, whine....why not take your business over to Yahoo!

I have done business in the past with Yahoo. I was quite impressed. I wish that they had a better aucience, for the higher end stuff.

BlindedByEgo

It's funny, but the original idea behind Ebay was to build a "community". Early on (I didn't start until 1998) it seemed that people cared - not much, mind you, but they tried; Ebay was not yet a victim of its' own success. Yeah, the servers would go down with alarming frequency, pages would freeze... All sort of weird stuff happened. Us users just sucked it up, and the operations management worked overtime. It was fun, and frustrating at the same time. And today?

It's just a big corporation.

Weiss

I think I need my computer looked at. Maybe I should take it to Steve Wozniak's garage in Los Altos. 'Course I'll need to fly out there. Wonder if those Wright brothers still have a plane I could borrow?

eBay has over 168,000,000 members and runs 1,832,000,000 auctions a year. It is what it is.

BlindedByEgo

EXACTLY my point. I like big corporations. And I work so mine will be one day.

markglicker

eBay has over 168,000,000 members and runs 1,832,000,000 auctions a year. It is what it is.

So that means customer service has to go out the window?

cullenbryant

<< <i>All sort of weird stuff happened >>


yeah, even when i started in 01, it would take about 30
minutes to make a listing, that's if it all went without incident.
sometimes blam, everything lost, start over.
at least that much is fixed though

BobaFett72

"So that means customer service has to go out the window"

LOL what customer service? I cant remember ever being able to speak to a real person or get a real email response. And if you use LIVE HELP they directed you to menus and FAQ's. I guess that keeps costs down, but they have consistently raised fee's. It would be nice if they had viable competition, maybe they would try a bit harder.

HTubbs

My experince with eBay has been so-so.I've always had good experince with the live help and was always able to get and answer fast and courteous.One time I messed up a listing and did the $40 featured listing instead of the $20 one I wanted. Through live support I was given a refund of my fees after I pulled the auction and relisted it correctly.
My worst experince was with their Safe Harbor Department.I was banned for "false information" in my account. They never reply to any e-mails(other than one that's directly related,and only one!) and never gave me any further info. Luckily two weeks later they finally followed up to my e-mail and sent me the requested re-instatement forms through a computer generated e-mail.They never personally replied to my e-mails or explained exactly why I was suspended. I sent the exact information that I had already listed in my account and about a week later my account was reinstated.The reinstatement e-mail was also computer generated and I never received any type of apology either,not that I was expecting one but still...you'd think they'd have better PR....

-Hayden