Interesting. ANA Dealer Code of Ethics regarding returns - "To frequently publish my statement of return privileges, which will allow my customers a designated period of time in which to return numismatic material for a refund, except bullion or bullion-related material may not be returned for a refund. Said period of time shall not be less than fifteen (15) days from the recorded date of receipt or other transmittal of said material or not less than ten (10) days after my customer's receipt thereof or my attempted delivery thereof to my customer, whichever time period shall be the earlier. If a customer submits a misdescribed or overgraded coin to a certification service for authentication or grading and notifies me of such submission within ten (10) days of my date of mailing or other delivery, I will continue to recognize his/her return privilege for thirty (30) days after my customer's receipt of said coin from me. In an auction sale of consigned material, the return privilege period may be made available only to mail bidders, and the period for the return of such material may be limited to five (5) days from the mail bidder's receipt thereof or fifteen (15) days from the bidder's receipt of the invoice for such material or my attempted delivery of my invoice therefore, whichever time period shall be the earlier."
That's very interesting. I always assumed that return priviliges were applicable to coins purchased by mail, not in person. That said, the Code of Ethics is a guideline, not a written contract. As for the case in question, I have problems with the actions of the buyer and the seller and WTCG.
The buyer: I got home and looked under a microscope I noticed it was dipped.
It is clear to me that the buyer is not sure why he does not like the coin, but suffice to say, he does not like it. Buyer's remorse is a very strong force. Buying coins at shows is dangerous. They almost always look different at home than they do at shows. That's why I prefer mail order with a return privilige.
The seller:
He could have been a better sport, perhaps granting a full refund or 95% or worked with the buyer in better faith toward the 100% credit toward a different coin. His actions are ones that guarantee that most buyers will not return to his table ever again.
WTCG:
It is an unwritten rule here that folks do not trivialize the amount of money spent by someone else. In my thought bubble, I may have made the same statement, but I would have never posted it here. There is always a bigger and stronger fish in the water. That rules applies to everyone except TDN, who is the biggest fish here, but does a good job of not making us smaller fish feel (too) small.
That said, I do not think WTCG meant to belittle the OP, just to put the amount of money in perspective. The reality is, however, in the local coin show circuit, there are plently of smaller dealers who would love to have a regular customer who spends $1500 per year. In WTCG's national dealer experience, $1500 probably does not make nearly as much an economic impact.
Comments
I guess one should always ask...
I seen a dealer take back a $5 Gold Piece at the Denver show, the customer purchased it the day before...
If theirs no monkey business I do not see the up side to no returning a coin...
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Take Care, Dave
That's very interesting. I always assumed that return priviliges were applicable to coins purchased by mail, not in person. That said, the Code of Ethics is a guideline, not a written contract. As for the case in question, I have problems with the actions of the buyer and the seller and WTCG.
The buyer: I got home and looked under a microscope I noticed it was dipped.
It is clear to me that the buyer is not sure why he does not like the coin, but suffice to say, he does not like it. Buyer's remorse is a very strong force. Buying coins at shows is dangerous. They almost always look different at home than they do at shows. That's why I prefer mail order with a return privilige.
The seller:
He could have been a better sport, perhaps granting a full refund or 95% or worked with the buyer in better faith toward the 100% credit toward a different coin. His actions are ones that guarantee that most buyers will not return to his table ever again.
WTCG:
It is an unwritten rule here that folks do not trivialize the amount of money spent by someone else. In my thought bubble, I may have made the same statement, but I would have never posted it here. There is always a bigger and stronger fish in the water. That rules applies to everyone except TDN, who is the biggest fish here, but does a good job of not making us smaller fish feel (too) small.
That said, I do not think WTCG meant to belittle the OP, just to put the amount of money in perspective. The reality is, however, in the local coin show circuit, there are plently of smaller dealers who would love to have a regular customer who spends $1500 per year. In WTCG's national dealer experience, $1500 probably does not make nearly as much an economic impact.