PayPal / EBay Complaint Question

envoy98

Here is what happened...

I won a card from a power seller a few weeks ago. I had won another card from him previously and got it quickly and everything was fine with positive feedback being exchanged. A few weeks later, I win another card from this seller. However, after 2 1/2 weeks goes by (with no feedback received) I get a package in the mail from him. Instead of a PSA 10 RC I had won (for $41) I get a 1988 Topps Tim Smith PSA 9 card. Worth less than the grading fees... So I email the seller and let him know he sent me the wrong card. After 3 days, I get no response...I email him again...and again the next day. I start looking at his feedback using toolhaus and I see quite a few "Paypal refunded my money... no communication... wrong card sent..." so I, having but a few days to try and file the paypal complaint, did so and sent the seller another email letting them know what I did and why I did it and to please contact me. 10 or 12 days goes by, still nothing even after another email and today I get an email saying PayPal recovered my $41.

So, two questions for the gang here...

1. Would you neg? It's not going to affect either of our overall feedback scores as we've both left positive feedback for each other in the past, so I'm especially not worried about a retaliatory neg.

2. Has this happened to anybody else and what did you do?

-Josh

larryallen73

Neg him for sure in my opinion. Help the next guy out by making buyers more aware of this guy's apparent fraudulent behavior.

GoDodgersFan

Neg the seller on this one. This is unacceptable bahavior and should be documented for
future buyers. I can't believe the stuff that goes on Ebay.

Seraph

Leave a negative, but be as professional as you can be in writing it - i.e. state the fact only.

I would add:
"Since I have already done my part full, it was the seller who had broken the contract, therefore nullifying any negative I may receive in reference to this feedback. A negative reply to my feedback will be seen as spiteful retribution and pettiness on the part of the seller."

envoy98

<< <i>Leave a negative, but be as professional as you can be in writing it - i.e. state the fact only.

I would add:
"Since I have already done my part full, it was the seller who had broken the contract, therefore nullifying any negative I may receive in reference to this feedback. A negative reply to my feedback will be seen as spiteful retribution and pettiness on the part of the seller." >>



I'd love to leave exactly that... I can only wish I had enough room to leave all that. I have a feeling it'll be more like a newspaper help-wanted ad.
Something to the effect of:
"Rec'd $1 PSA 9 instead of $41 PSA 10. Emailed seller many x, no resp. paypal refunded me - what a shame"

bummer too, this guy has some more cards that I need, but I won't spend anymore money. I just emailed him again letting him know I was refunded but that I would prefer to have the card and not leave a Neg. I doubt that one gets any response either. Oh well, I tried.

Seraph

How much room is there? Maybe you can save it IF in the event you get a negative reply.

envoy98

I think you get 80 characters. And I could post a follow up which would give me another 80 characters IIRC.

GOODLIEU

Just Write if you receive a Retaliation Neg.
Retaliation Feedback-Unresponsive Seller-Paypal Refund Received
It will fit and is a statement of facts.

SDavid

I'm glad you got your money back, but I'm wondering how paypal verified that you didn't get the card you paid for.

Ever since paypal started their not as described complaint process, I've always been afraid that someone would win a valuable card and say I sent them something like an '88 score tony gwynn psa 9. I know how to prove a package was delivered, but how do I prove what was in it?

Obviously, 99% of buyers would never do that, but if it's an expensive item, that could really sting even if it only happened once.