What is PSA's policy on minor surface creases?
Brian48
Posts: 2,624 ✭✭✭
I picked up this ORR a little while back. At first, I thought it was good looking 7, but upon closer inspection, there seems to be a minor crease on the middle-left edge of the card. It's only visible upon very close inspection and at a certain angle so it may or may not have been easily missed by the grader. My question is, does this still qualify as a 7? Or is this an example of someone over at PSA making a judgement call using thier "overall visual appeal" rule (which is never set in stone). The difference between a 7 and 6 is fairly huge and I'd hate to think I picked up yet another overgraded card.
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Let us know how it turns out. I'm still convinced my Walter Payton PSA 9 is way overgraded too, but I'm paranoid about sending it in to them. That Orr is 5x more valuable than my Payton, I'm curious to see what they do.
When I called CS, I was told to send it in as a regrade, when they were finished regrading it, they would call me and someone would tell me what my compensation would be. That wasn't specific enough for me, so I chose to hold on to it.
Good Luck.
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<< <i>Well, I just called them. I'll be sending the card in for inspection. The person on the phone was convinced the grade was correct even without looking at the card. >>
Brian
Was that their exact words that they are "sure" there is no error?
If so, someone needs to attend a little "charm" course on phone/business etiquette. The customer is always considered accurate until evidence is in.
Based on some of the input here from members on how they get treated on the phone - it appears that some people make money "in spite of themselves!"
mike
<< <i>
<< <i>Well, I just called them. I'll be sending the card in for inspection. The person on the phone was convinced the grade was correct even without looking at the card. >>
Brian
Was that their exact words that they are "sure" there is no error?
If so, someone needs to attend a little "charm" course on phone/business etiquette. The customer is always considered accurate until evidence is in.
Based on some of the input here from members on how they get treated on the phone - it appears that some people make money "in spite of themselves!"
mike >>
Well, it was a rather lengthy discussion, but to para-phrase
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The grade is accurate - period. If its a 7, it's a 7. Every card is graded by four separate people. If there's a crease and the assigned grade is a seven, then it's BECAUSE of the crease that it's ONLY a 7. Meaning, otherwise, the card would be a 9 or a 10.
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Following that logic, then this card must clearly be perfect in ever other way (which it's obviously NOT).
Then the discussion went on and on about how PSA guarantees the grade, there fore the grade HAS TO BE accurate. Of which I countered, if you (the company) are so sure that it's accurate all the time, then why bother having the guarantee in the first place? And if there IS a guarantee, under what condition would I qualify for it if not for the fact that I think I overpaid for a card that was incorrectly graded? Hell, if it was truely a PSA 6 or 5, I wouldn't have bought it.
The call finally ended by the both of us agreeing to send the card and he'll walk it over to one of the graders for an opinion and then he'll ship it back if he/she says it's a 7. I'm not for one to nitpick, but it seemed very obvious he did not want me to send this card in for a second look.
74 Hannah
And no, the holder was clean, it's the card that's not.
<< <i>
========================================
The grade is accurate - period. If its a 7, it's a 7. Every card is graded by four separate people. If there's a crease and the assigned grade is a seven, then it's BECAUSE of the crease that it's ONLY a 7. Meaning, otherwise, the card would be a 9 or a 10.
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>>
ha ha, that's EXACTLY how my conversation went with them about my Payton. They even let me know that I would be responsible for shipping both ways, regardless of the outcome.
Keep in mind, it is in their best interest to not be wrong and to insist every grade is correct. However, it is human nature to make a mistake once in a while, and maybe it's just me, but I highly doubt that 4 graders take a look at every card that goes through that door. On high profile cards, you might get 2 opinions but I seriously doubt 4 separate graders are taking a look at every 81 Topps Common that finds its way to a graders desk. Give me a break.
My suggestion, send Joe an email with a link to this thread and ask him to take a quick look. It can't hurt. If he/they disagree that it's a surface wrinkle and a 7 is an appropriate grade, then do what others suggested to me...sell it on ebay and buy a different one. Sounds crass, but really, what else can you do?
I still wanna know how this turns out.
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The Orr is very nice though still.
That's what I thought... do everyone a favor and save it DBH. You have nothing to stand on here to defend PSA...
Getting back to the issue at hand, that's a beautiful Orr RC, quite a shame. Can't imagine it earning anything higher than a 4 or a 5 upon further review...
As far as the crease on the Orr, I never have seen such a card getting higher than a PSA 5.
<< <i> If it turns out to be just a surface stratch and the 7 grade is correct, >>
I just submitted a very nice 7-8 55 bowman kaline with a "surface scratch" came back a 5!! I am certain any tyoe of paper loss, scratch or wrinkle just murders the grade. I hope I am wrong
Hopefully this time they'll notice the green circle on that Orr too.
An MK qualifier if I ever saw one.
Good luck. Hope you get your money.
I appealed a 59 Mays All Star once. They had given it a 5 and I saw it as a 7. They claimed there was a small indentation along one side of the card, maybe 1/4 inch long. Under high magnification I never could find it. They did bump it to a 6 though.
But i always wondered if the original summiter had the wrinkle soaked in water, then iron out and temporarely dissapear.
then years later it came back.
Most people who iron out wrinkles claim its very rare that wrinkles come back ...but very few actually hold the card for a long time to see the effects.
I know with coin grading, certain coins can develop problems years later...does anyone how how coin grading co's deal with such issues?
some plastic 3d cards can also make a mess years later but when they where graded they were fine.
Groucho Marx
The info the customer rep gave you is crap. In my experience customer service reps at PSA are just that, customer service reps not card savy people. The good ones will tell you this and help facilitate a review of the card with actual graders and will say their opinion is invalid and uneducated. I called to ask awhile back what a '33 Goudey should measure. The CS rep said let me check. He came back and said 2.5 X 3.5. I asked are you sure? ( I knew he was way off base and out of his element ) He said he was positive. I would try and get a more specific resolution on your problem from a different CS rep.
Damian
Anyway, I sent it off. We'll see in about a week.
In defense of the graders, it is possible that the wrinkle wasn't there when they examined the card, but was caused later, by careless handling during the slabbing process.
Nick
Reap the whirlwind.
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Steve
<< <i>Am i the only one that can see that the holder is tampered with??? The original PSA 7 Orr has been pulled and a replacement has been put in. See all the white around were the flip is. And the white goes down the holder half way. You got burned because if you send card in to PSA it will come back out of the holder because the card inside the holder is not a PSA 7 because the holder is tampered with. JMO
Steve >>
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