Advice on Ebay matter

sinnbadd

Hi there I am wondering if anyone has some advice on how to proceed with an Ebay problem I am having. I ordered a 1960 PSA 7 Brooks Robinson card through ebay, and payed through paypal. I received the card and it is completely broken through the middle of the holder. It in fact broke totally in half, and the card now has a major crease through it.

What really irks me is this card came in a plain manila envelope, without bubble wrap. The card itself was wrapped with one layer of newspaper. I contacted the seller, and he is stating"the shipping a'int my fault, ask your postal service"

It was not sent insured, and at $40 it isn't the end of the world to me, but I have requested a refund of my paypal account. He responds that if i intend to file a claim(not sure what this means) i had better send him the remnants of the card back or he will report me to Ebay.(for what I am not sure)

How would you proceed at this point? Let it slide? Go through paypal? Give him a negative-given his attitude I am sure he would respond with retaliatory neg.

I apprecaite any thoughts.

Thanks, Jeff

Carew29

Photograph the card and damage for proof. Go to your local Post Office and file a claim. They are still responsible whether it is insured or not( per a supervisor friend of mine at the local PO). Then send the worthless card back to the seller. Up to you on the Paypal part . I think paypal will side with the seller as you did not pay for insurance. As in all of my auctions----Insurance is reccomend, but optional. On high dollar items insurance will be included in the shipping.

mtcards

Good luck on getting any money out of the post office on that one. They will NOT pay any money unless it is insured..PERIOD!!! If the card is torn in half, with tobacco stains on it and a picture of Big John the Mailman drooling his tobacco juice all over it, they will still not pay any money at all unless it insured.

As for the Paypal part, unless you bought insurance from the PO or buyers protection from them, you are out the money.

mtcards

Here is a piece directly from the USPS website regarding their liability on items:



"The United States Postal Service® liability is restricted to loss or damage claims for the following items:

Registered Mail™ pieces.
Insured items.
Collect On Delivery (C.O.D.) items.
Express Mail® items.
Additionally, the liability amount is limited to no more than the insurance value stated and paid for at the time that the item was mailed.


The United States Postal Service is not legally authorized to compensate for loss or damage of uninsured items"

bhl2359

File a paypal claim for item not as described

denwd1

<< <i> this card came in a plain manila envelope, without bubble wrap. The card itself was wrapped with one layer of newspaper. >>

the seller should reimburse because his packing was total inept! sellers like this are just plain stupid and show no regard for their customers....he deserves a negative for being a cheap dumb-ass.

gameusedhoop

If you send the card back to the seller make sure that you send it with delivery confirmation. Paypal will require that it can be confirmed as delivered online before any decision is made on a refund. You have to prove it's no you doing the scamming. Like the others have said, file a claim as "item not as described". Good luck with it, STEVE.

BigRedMachine

<< <i>Good luck on getting any money out of the post office on that one. They will NOT pay any money unless it is insured..PERIOD!!! If the card is torn in half, with tobacco stains on it and a picture of Big John the Mailman drooling his tobacco juice all over it, they will still not pay any money at all unless it insured. >>



Is anyone else at all amazed by the concept that you pay someone to do a job for you, but then have to pay them extra to do it right?

I love the USA!!

GoblinOutpost

I had a similar case 5 yrs ago where the card was advertised as MINT but came over as FR/GD. He refused to reimburse so I took the claim route with eBay. Ebay will charge a $25 processing fee (so in your case you are chasing after 40 - 25 = 15). Not sure about the protection offered by paypal.

For my case, I got someone who is familiar with the card (such as your local store owner) to write a letter stating the condition of the goods. Ebay sided with me and gave me back my $$ (minus $25). Ebay kept the goods instead.

Your best bet is to claim goods received not as advertised (instead of shipping damage since there is a possibility the case can be broken before shipping). That may be too late with all the email correspondances you have had so far. I don't think eBay will pay anything. In fact, eBay purchase protection states "items damaged or lost in shipping" is not eligible. For paypal, theor website states protection against "non-receipt" which your case doesn't apply.

As for shipping the card back to the seller, I would consult with ebay first to make sure that is the protocol.

Good luck and keep us posted on your situation.

mtcards

I have always thought that the USPS insurance was a scam. I would love to ask someone who comes into my business and places an order and then tell them..."Would you like to pay an extra 10% to guarantee that your order is exactly as you wanted it?"

Or better yet.....do the above and then when I do mess it up, say please fill out this form, with proof it was wrong, send it to someone for them to verify it, then bring it back, then we'll send it in to our processing center and you should receive your refund in about 8-10 weeks. Thanks for coming in!