Violations of Terms of Sale--what to do?

ddink

At the end of my ebay auctions I have this statement, quote:

"****If paying by PayPal, note that for your protection I only ship to CONFIRMED addresses.****"

The last FOUR PEOPLE who have purchased coins from me have paid with unconfirmed addresses. I have PayPal set to require me to accept the payments (not to reject them automatically). Each buyer has had over 100 feedback on eBay with no negatives and has been a PayPal member for between four and 18 months. Shipping to an unconfirmed address means that I am not protected by PayPal's seller protection policies. Do you think it's safe to go ahead and ship the items to the unconfirmed address, or should I reject the payments and require them to pay with a confirmed address? I'm afraid that if I reject the payments and I have a PITA buyer I could get a neg, even though the terms of the auction clearly state my policy. What do I do?!!!

It is incredibly annoying that people cannot read! Just last month I sold an aquarium on eBay and the very first words of the auction were "Local pickup only, please." The guy paid then emailed me a week later asking when I was going to ship the aquarium!

EDIT: The items are all worth about $70.

ziggy29

Can't you set it up to prompt you to decide whether to accept or reject (i.e., not do either one automatically)? I think I have it set up that way myself, because sometimes I want to accept these and sometimes I would reject them.

If we're talking about a $25 item to a high-feedback bidder, I'd be inclined to accept it and let it slide. I'll take a chance there.

If we're talking about a $1,000 item to a very low (or bad) feedback bidder...no way -- I reject it.

LeeG

ddink,
I feel your pain. Half my Auctions that closed Sunday I'm having the same problem. I think there may be an eBay/PayPal issue here with zip +4 addresses? I haven't shipped the coins to the winners who didn't have confirmed addresses. It's a personal decision you'll have to make. I just hope I don't get a bunch of Negatives. Oh well. The buyers shoud have read the listing is how I see it. I refunded all of them one I had to do twice cause he was a Hard Head.

UncleJoe

It may not be the buyers' fault. Recently there was a glitch where some people that have confirmed addresses were showing as unconfirmed. Unfortunately there is no way for you to know.

Joe.

ddink

P.S. The items are all worth about $70. I remember someone here saying there was a glitch with the ZIP + 4, now that ya'll mention it. I just wish there was some way of knowing if the address is really confirmed or not. Do ya'll agree that it's probably safe to accept payments from people with 100+ positives with 100% feedback for an item worth about $70? That's the way I'm leaning.

relayer

I've had mine set to "ask" for years but recently changed it to require confirmed addresses, just because the nice people on eBay annoy me. I'm not in a hurry for the money so they can go get a money order and save me the 1.4% ( 2.9% - 1.5% rebate on the PayPal Mastercard)

But I've shipped hundreds of coins to uncofirmed addresses without any problem, mostly under $50, with the largest $650 and I only took that one after declining it once and talking to the buyer.

And I use a PO box myself which is uncofirmed and have had thousands of coins delivered there. Very few sellers ever say anything about it.

For the most part, it's just that people are basically stupid and not out to rip you off. If you've checked their feedback and the coin isn't a lot of money, just go ahead and ship it.

Even on a confirmed address, I wouldn't trust PayPal to offer much protection anyway.

Russ

<< <i>I have PayPal set to require me to accept the payments (not to reject them automatically). >>



Just set it to reject automatically. Problem solved.

Russ, NCNE

Smittys

Check their history with paypal,
I had one guy with over 100 confirmed buys withpaypal
his address showed unconfirmed
I kinda beleived with 100 past buys
he had to be good

TorinoCobra71

Dont follow the rules=dont win the auction............

TorinoCobra71

Russ

<< <i>Check their history with paypal,
I had one guy with over 100 confirmed buys withpaypal
his address showed unconfirmed
I kinda beleived with 100 past buys
he had to be good >>



That's nice - unless it's a hijacked account.

Russ, NCNE

ddink

<< <i>Just set it to reject automatically. Problem solved >>





<< <i> I'm afraid that if I reject the payments and I have a PITA buyer I could get a neg, even though the terms of the auction clearly state my policy. >>



And if they neg? My main question is: do you think it's safe to ship a $70 item to someone with good eBay feedback and lots of PayPal transactions? Should I email the ebay bidder to make sure their paypal account hasn't been hijacked? Should I request their info and call them? If someone called you to verify that you were the one who made the purchase, would you be offended?

relayer

And if they neg?
- You'll have a negative feedback on eBay

My main question is: do you think it's safe to ship a $70 item to someone with good eBay feedback and lots of PayPal transactions?
- Yes

Should I email the ebay bidder to make sure their paypal account hasn't been hijacked?
- Only if you want to annoy them

Should I request their info and call them?
- Only if you REALLY want to annoy them

If someone called you to verify that you were the one who made the purchase, would you be offended?
- I'd be annoyed.

ddink

<<
Should I email the ebay bidder to make sure their paypal account hasn't been hijacked?
- Only if you want to annoy them

Should I request their info and call them?
- Only if you REALLY want to annoy them

If someone called you to verify that you were the one who made the purchase, would you be offended?
- I'd be annoyed.
>>

Thanks for your opinion. Hope I didn't annoy you

P.S. People not reading my auctions annoys me, so I guess it would be mutual!

Russ

<< <i><< Just set it to reject automatically. Problem solved >>

<< I'm afraid that if I reject the payments and I have a PITA buyer I could get a neg, even though the terms of the auction clearly state my policy. >>

And if they neg? >>



You would not be in a position where you even had to worry about a neg if it was already set to reject payments automatically. By allowing acceptance and then rejecting after the fact, you have opened yourself up to the possibilty. Mine has always been setup to reject, and it's never been a problem.

Russ, NCNE

hughesm1

<< <i><< Should I email the ebay bidder to make sure their paypal account hasn't been hijacked? - Only if you want to annoy them Should I request their info and call them? - Only if you REALLY want to annoy them If someone called you to verify that you were the one who made the purchase, would you be offended? - I'd be annoyed. >> Thanks for your opinion. Hope I didn't annoy you P.S. People not reading my auctions annoys me, so I guess it would be mutual! >>



Why would that be "annoying?" It's perfectly acceptable for a seller to contact an individual with whom a solicited transaction is about to take place, even if it's over the phone. Unless you're a grump who cannot be "disturbed" or one who believes they are "holier than thou," why get upset over a seller taking precautions? Put yourself in the sellers shoes...would you accept a Paypal transfer of...say $1000 for a coin from someone with an unconfirmed address??? I'm betting not.

relayer

<< <i>Unless you're a grump who cannot be "disturbed" or one who believes they are "holier than thou," >>



Actually, it's more of a combination of the two.

Besides, I like to keep my phone line open so I won't miss any important telemarketing calls.

MS70ORBUST

I understand your doubt, but for $70 and good feedback, I would ship it anyway. Just get a tracking number and insurance to prove it was mailed.

RobJ

I am new to paypal...how do I know if my address is confirmed or not? I guess I just do not quite understand this. I pay through paypal with a credit card that is billed to my address...thought that should be fine
Thanks

Rob

flaminio

For some reason, I'm seeing more and more unconfirmed addresses. For me, if the PayPal address matches the eBay address, I just go ahead and ship, and not worry about it.

With delivery confirmation, of course.

Royme

I Just recently learned that I have a confirmed address and didnt even know it. It kept showing up as unconfirmed. The buyer with 100 plus feedback may not know that you have to go to paypal and set the paypal address as your primary address and not the e-bay address although they are probably the same address................



Roy

291fifth

This is a major PayPal failing and a very annoying one at that. Many of the unconfirmed addresses being used are probably business addresses...so used so they don't have to sign for things at their post office. I get a large number of unconfirmed addresses and haven't had a problem...yet. It is essentially a cost of doing business to take the chance and send to the unconfirmed address.

KurtHorn

Having an address suddenly be unconfirmed is quite easy, and can be something as minor as changing a punctuation or capitalization in your address. I stopped requiring confirmed addresses. If I get nervous, I insure the package so I can go after the USPS if they "never recieve" the coin. I don't trust the PayPal seller protection anyway.

SMS

Some people also have two PayPal accounts, one Business and one Personal. And if you only have one credit card, you can only confirm one address until you file a bunch of extra "paper work" with PayPal, which really is not worth the time and hassle.