Heritage Mailing Practices

harasha

Regarding my previous topic of Heritage Auction Outrage, here is the response, and mine, to the issue:


> Question: I successfully bid on an item from
> your 2005 Long Beach Signature Auction.
> The item was $600. You charged a $90 Buyer Premium.
> You charged me $10.90 for Shipping and Handling.
> You mailed the item out without insurance. You did
> not provide me with an opportunity to have the item
> insured. For the $10.90 Shipping and Handling, you
> paid $4.30.
> Because my mailbox is small, the large priority
> packet was easily visible. Anyone with a larcenous
> frame of mind could have taken it.
> I find your carelessness in failing to provide
> insurance, or even giving the buyer the option to
> buy insurance to be outrageous. I believe that this
> is the first time that I can remember a coin
> purveyor ever sending out such a valuable piece in
> so negligent a manner.

> Dear Mr. Cooper,
> All packages shipped by our office are insured
> with our private insurance carrier. We apologize
> that the package was left by the carrier in a less
> than desirable state.
> I look forward to working with you again in the
> future.
>
> If you have any further questions please do not
> hesitate to contact me.
>
> Thank You,
> Andrea Voss
> Client/Bidder Services

>

Thank you for your response. However, as someone who
works in casualty claims, the situation is still
unclear. I would imagine that your carrier would not
want to bear the risk of a careless customer, nor
should it. Nor should Heritage, for that matter. My
point is that for what I believe would be another 85
cents, Heritage could obtain "Signature Confirmation."
Thereby, a customer would have to sign for an item,
before it left the basically safe custody of the
postal service.

JamminJ

You agreed to their terms when you placed a bid, they're all clearly laid out on their website.

Don't like them? Take your business elsewhere.