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How would you handle this situation

slvnumber2slvnumber2 Posts: 270 ✭
in Trading Cards & Memorabilia Forum
I received a request to sell an auto card of a player on one of these boards, and I gave the person the price of the card and stated that it included S/H. The person sent me the $6 via Paypal last night, and with that payment they also sent their mailing address. The problem is they live in Canada, and at no time did they mention that they did not live in the US.

I have always treated people the way I would want to be treated, and that is the way I have been brought up; however, in this case I am in a dilemma since the cost of shipping is going to be more than the card itself. I contact the person who bought the card and politely informed them that for future reference they need to inform the seller that they live in Canada when conducting transactions prior to the deal being done.

Please let me know how you would handle this situation? I am most likely going to send them the card, but if shipping is $10 or so I am going to refund their money.
"Why is it that Superman could stop a bullet with his chest, yet he ducked when somebody threw a chair at him?"
"
" Go ahead and get your fancy barely visible cell phones that get the internet, play DVD's, and can speak 5 languages. As for me and my Atari cell phone it works, it weighs 7 pounds, it is 14 inches long, and it looks like I could call in an airstrike from a remote desert it is so large!"

Comments

  • BigRedMachineBigRedMachine Posts: 2,563 ✭✭✭
    In my experience, you can send a bubble mailer first class to Canada for about a $1.00. Other countries are higher but Canada is about the same as Iowa.
  • CollectorChrisCollectorChris Posts: 144
    I would find out exactly what it costs to ship and then politely inform the buyer that you were unaware he was from another country. Ask them to make a choice between sending the additional amount for shipping or receiving a refund.
  • slvnumber2slvnumber2 Posts: 270 ✭
    Thanks for the replies. Chris - I did what you suggested and I am waiting to hear back. I want to be fair, but at the same time I am not going to eat all of my profits and make zero on the deal. Thanks again.
    "Why is it that Superman could stop a bullet with his chest, yet he ducked when somebody threw a chair at him?"
    "
    " Go ahead and get your fancy barely visible cell phones that get the internet, play DVD's, and can speak 5 languages. As for me and my Atari cell phone it works, it weighs 7 pounds, it is 14 inches long, and it looks like I could call in an airstrike from a remote desert it is so large!"
  • EagleEyeKidEagleEyeKid Posts: 4,496 ✭✭
    $6 via Paypal = inexpensive card.
    If you wanted to go even cheaper than the bubble mailer,
    you can put it in a top loader and in a regular letter envelope
    for .60 cents. Doesn't even need a custom's form.
    Also remember to print everything in CAPITAL letters. That is
    Canada's Post new policy. Your return address as well as the
    buyer's address in CAP letters.
  • Mac53Mac53 Posts: 805 ✭
    I don't have a problem with you just telling them that the shipping costs are higher and they need to pay more dough. I don't think anybody on these boards is one of these sell 1000 cards for $.01 and make the dough in shipping. If somebody bids from out of the US, I think it is up to them to disclose that up front. I think it's simply understood that shipping stated on ebay is US shipping (you should probably say that in your listing, to avoid this, as well as "f.o.b." your home town). I'm just starting and I do very little, but I sold a card to an Austrailian bidder who told me right off that he wanted to pay a fair amount for shipping.
    "Charlie, here comes the deuce. And when you speak of me, speak well."image
  • slvnumber2slvnumber2 Posts: 270 ✭
    mac - the card was not sold on Ebay so it was not a situation where I did not disclose info. Also, because it was not on Ebay I don't have to worry about getting a possible negative; however, I want to do what is fair and right for both parties involved. I would like for the person to get a card they want, and I am not really concerned with making the $$ off of the card but I sure don't want to go backwards either.
    "Why is it that Superman could stop a bullet with his chest, yet he ducked when somebody threw a chair at him?"
    "
    " Go ahead and get your fancy barely visible cell phones that get the internet, play DVD's, and can speak 5 languages. As for me and my Atari cell phone it works, it weighs 7 pounds, it is 14 inches long, and it looks like I could call in an airstrike from a remote desert it is so large!"
  • Mac53Mac53 Posts: 805 ✭
    Well, I still stand by what I said. Shipping is shipping, and you don't profit by it. The buyer thought he (she) was paying X amount in shipping, and Y amount for card. If it were me, I'd change the total so that the buyer is still paying Y amount for card. I think that's the right thing.
    "Charlie, here comes the deuce. And when you speak of me, speak well."image
  • kingraider75kingraider75 Posts: 1,500 ✭✭
    Try to send it and see what happens.

    Damn northern neighbors have gone nuts w/o hockey!
    Running an Ebay store sure takes a lot more time than a person would think!
  • jrdolanjrdolan Posts: 2,549 ✭✭
    $6 for an autographed card, including shipping? Who was it, the buillpen catcher for the Devil Rays? Heck, I know sellers on eBay who charge $6 just for shipping on a single card, regardless of value.
  • gameusedhoopgameusedhoop Posts: 3,594 ✭✭✭✭
    I use Photomailers instead of bubble mailers, they are much stiffer and just a little heavier. One PSA card wrapped in cardboard is $1.06 in the US, $1.35 AIRMAIL to Canada. They'll have it in 4-5 days at the most. I send stuff to Canada all the time and I appreciate the business from North of the Border.
  • shambo2000shambo2000 Posts: 322
    I just sent a card in a toploader sealed in a bubble mailer to Canada for $.72 (72 cents). I had to fill out the customs form but it only took a minute.

    Shannon
    shambo2000
    Topps Heritage Super Store
    My Steve Carlton Basic Registry Set
  • jskirwinjskirwin Posts: 700 ✭✭✭
    I ship to Canada all the time and am surprised at how cheap it is - so don't panic. image

    The reality is that international shipping charges aren't that bad. They've come down in price just like international phone calls. In fact, I've profited from the domestic-only crowd by advertising that I ship abroad.

    Don't forget the capital letters. The Royal Mail is really anal up there.
  • slvnumber2slvnumber2 Posts: 270 ✭
    Thanks for the help guys - especially the writing in caps part. Since I print in caps anyways that part was easy. I am sending the card and not worrying about it anymore, and hopefully the person enjoys the card and all is well.
    "Why is it that Superman could stop a bullet with his chest, yet he ducked when somebody threw a chair at him?"
    "
    " Go ahead and get your fancy barely visible cell phones that get the internet, play DVD's, and can speak 5 languages. As for me and my Atari cell phone it works, it weighs 7 pounds, it is 14 inches long, and it looks like I could call in an airstrike from a remote desert it is so large!"
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