An Enlightening Conversation With NGC Coin Grading Customer Service

RBinTex

I called to check on the status of an early bird (12 working days - i.e. M-F's) submission to be informed that early bird was running about 19 days right now.

I then asked if ANY& of their services were guaranteed in the "estimated" timeframe they advertise and they said point blank - NO!

A major competitive disadvantage viv-a-vis PCGS - IMHO

TerrapinWill

Yeah, that is kinda bogus. If they say 12 days...and it's 19, you should be refunded the difference or given a few free submissions.....

DHeath

I prefer the estimate to the guaranty, simply because it's less of a shock when they're late, but that's just me.

Russ

<< <i>A major competitive disadvantage viv-a-vis PCGS - IMHO >>



Yeah, that must be why NGC submission numbers keep going up every month. The fact is that over the last year they've taken a substantial bite out of PCGS's hide.

Russ, NCNE

Russ

BTW, what's worse? A company that makes promises they frequently do not keep, (PCGS), or a company that doesn't make promises, but frequently gets the job done more quickly and more efficiently than the company that makes the promises?

Russ, NCNE

MadMarty

I had an order that was received there on 2/1, the grades posted today. It was a world economy. Works for me...

etexmike

I've got a U.S. economy submission (21 days) at NGC that was received on 1/19 that is still scheduled for grading.

Been there since 2/11.

I was told on the NGC forums that I was rushing them.

They will grade them when they grade them. Still not bad and pretty much on target I guess.

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etexmike

KurtHorn

I'll say it again, I complained about it before... NGC Submission sent in on 2/2/05 Early Bird. When I called a couple of days ago they told me they were running so far behind that I shouldn't expect it for a month. They give you nothing for being late. IMO they should at least have some way to find out how late their Early Bird is going to run, cause if I knew it would take this long I would have sent them economy.

beartracks42

I submitted 12 coins to NGC at the FUN show. They were entered into the NGC database on 1-17-05. At the time I entered them, the lady told me that economy was taking around 33 business days or about 5 weeks. This is still about half of PCGS service.