An Ebay first!

JTB

I recently won a large lot of (heavy) books on Ebay. The auction clearly stated a $30 shipping charge which I factored into my bid. I paid with Paypal and the next day I received a payment from the seller. The message said: Postage wasn't as much since you live nearby. Here's a $5 refund.

I was floored!

Al

Axtell

Wow, nice seller! I think I'd factor that into the feedback if you haven't left it already.

I've had sellers charge $5 for shipping before, then look and see the postage was something like $0.60, and the padded envelope couldn't have cost more than a $1...when I ask about it, they inevitably say something like it's part of the cost. /shrug

Stone193

<< <i>I recently won a large lot of (heavy) books on Ebay. The auction clearly stated a $30 shipping charge which I factored into my bid. I paid with Paypal and the next day I received a payment from the seller. The message said: Postage wasn't as much since you live nearby. Here's a $5 refund.

I was floored!

Al >>


Hi Al
I accidentally overpaid by a few bucks and the seller reimbursed me in cash with the cards! I was also very impressed - I mentioned it in the FB. This is a tribute to the fact that there are plenty of honest people on ebay!

thanx for sharing
your friend
Mike

ldferg

i have done the same and experienced the same. there are some good people still out there.

56Parkies

I had that happen to me this Christmas from a seller in the UK (I'm in Canada). First time it's ever happened in my 7 years on eBay.. I was as floored as you were!

ctsoxfan

That is a nice little bit of customer service. I bought a graded card last year from a seller who used to frequent here, and after I got the card, he refunded most of my shipping costs to me without asking (guess I overpaid). Little things go a long way with buyers.

skigropple

I just received a great positive feedback on a shipping refund I sent the seller.

Item as described; fast shipping; seller included refund!; outstanding seller!

If the box weight is on the cutoff btw weight classes I cut the flaps of the box down and and find a lighter packing material to lose a oz. or two. I only charge exact shipping so I feel its my job to make a little effort to save the buyer money. It is well worth the response I receive from suprised buyers. I had one guy send my refund back stating that he figured it into the bid and I deserved the extra $1.50 for quality packing.

Jim

jwasserman

on the flip side of that.... i once had an ebayer send me extra money after delivery of his item because i didnt charge enough for shipping. it was only like $2 and i never would have asked for it, but i was floored to get it. really impressed me